AlayaCare vs. Aaniie, formerly Smartcare Software

Working in rural NH, AlayaCare is essentially useless in my opinion. It's not a true app and requires communication with the web site in my opinion. Using the option of downloading data is hit or miss as to whether the data will actually sync back to the servers in my opinion. It also won't show you new visits unless you manually refresh the download I've found. I believe there are no option to send or display alerts if your schedule changes. To summarize: Unless you are always in areas with excellent service, AlayaCare is useless and you would be better off manually logging your times using pen and paper I believe. I am often in areas where AlayaCare won't work, yet I can still text, make calls, or visit websites I'v found

Incentivized

I am not able to think of a scenario where Smartcare Software is less appropriate. All the scenarios that we use it for are appropriate and well-suited. We are very pleased with its user-friendliness, functionality and versatility and it allows us to function better and more efficiently than we would without it

Incentivized

• Allows nurse to see their upcoming visits
• Set unavailable days/times so that visit aren't scheduled.
• Shows what services the patient needs

Incentivized

• Scheduling
• Communication
• HR records
• Client information and management
• Notifications and alerts
• Billing and invoicing

Incentivized

• The IOS app appears to just be a front end for the web version which makes it ridiculously slow. Logging in, clocking in, or clocking out routinely takes 15+ seconds or longer if you don't have a strong cell connection. Doing a log in and then a clock in will take a full minute as communication with the server is so painfully slow.
• The app doesn't know if it's logged in or logged out until you try to do something like clock into a call I've found. The app will look like its clocking you in and 15 seconds later you get an error and are taken to the log in screen. This results in missed clocks, inaccurate times, and endless frustration.
• The app regularly loses the face id setting so you have to manually log in and enable face id again.
• When you start the app, you have to manually start a log in, because it isn't smart enough to know whether it's logged in or not. Most apps will automatically identify if a login is needed and attempt to log you in via face id.
• Using the offline data feature, the data often won't sync with main servers, resulting in lost clocks. New visits won't show up unless you manually download the data again.
• The web app is not a responsive design and you lose fields and parts of your view based on your screen size. In 2022, responsive design should be part of any web site, especially those used by businesses.
• There are no alert features on the app or web site. There should be options to sent a text or alert if your schedule is changed. Currently, the schedulers have to make a phone call or email the RN to let then know a change has been made. Obviously this is inefficient.
• You can't look up a patient's future visits in the IOS app.
• The IOS app is essentially unusable if you are on a LTE or have less than 3 bars on 5g
• The login screen says "Log in or Log out" Just more evidence that the app doesn't know it's own status.
• No setting to change the amount of time before you are logged out. This means you are almost always logged out of the app or website before you even finish a visit.

Incentivized

• Sometimes takes a long time to load
• GPS not always accurate when recording clock-in location
• Give us the option to show or hide client's phone number from caregiver shift reminder email
• Provide the ability to tell when a message has been seen on the desktop version, just as we can in the app version
• Update tutorials and training videos to keep up with the upgrades

Incentivized

AlayaCare is the single most frustrating and unreliable app I have ever used.

Incentivized

The website is not a responsive design and does not adapt well to smaller screens or different zoom levels. The IOS app is slow and unreliable

Incentivized

The IOS app is almost unusable unless you have at least 3 bars of 5g cell reception

Incentivized

Everything the IOS app does is painfully slow as the app doesn't do anything locally and has to communicate with its servers to execute any function

Incentivized

There are a lot of software programs out there that do the same or similar things, but we chose Smartcare Software because it was good value for money. All the functionality it offers address the elements of our business that allow us to be more efficient. It is user friendly and the support is prompt and knowledgeable

Incentivized

• Clock in/out times in AlayaCare are not reliable due to the apps frequent inability to contact it's servers and it's inability to detect whether it's logged in or not.
• Significant nursing hours are wasted waiting on the app to log in or change your clocking status.

Incentivized

• Time saved with pre-packaged reports
• Real-time alerts/notifications that allow us to be proactive and not reactive
• HR functions increase productivity and efficiency

Incentivized