Alora Home Health Software vs. WellSky Home Health

Our previous software, Cashe, stopped providing updates, prompting us to transition our clients to Alora Home Health Software. While we've encountered a few minor issues—mostly user errors—Alora Home Health Software's support has been exceptional. Their direct line connects immediately, with no hold times or voicemails, which was a refreshing change from the poor service we experienced with our old provider. [...] stands out for her extraordinary knowledge of the Alora Home Health Software platform. When I called seeking help with OASIS submissions to the iQIES system, she addressed it immediately that same day—no "we can set up a time later" delays. She pinpointed exactly what needed to be fixed and resolved the issues in real time. Using screen sharing during an in-person session, she walked us through each step with remarkable patience, going above and beyond to ensure everything was handled correctly. We're ecstatic to have found a true partner in Alora Home Health Software, one that supports fast, accurate accounting and truly cares about helping us serve our clients. Highly recommended!

I think Kinnser Home Health is wonderful for all small, medium and large size agencies because you can't get any better from an employee perspective, and that is paramount to home health. I also love that you can go between Home Health and Hospice if you have both divisions in one system easily (a toggle button at the top of the screen). I think the financial management system is challenging when you are a large agency, but I still don't think there is anything better on the market, and I would highly recommend it to anyone

• One on one training even after the live training is completed, if needed.
• Provides real time information, rather than having to sync information over several times a day.
• It is very customizable for each agency.

• Clean and efficient
• Standard document across the board
• Mobile friendly

Incentivized

• It would be nice if there were some sort of alert when an incoming fax has arrived. Sort of like a ding or a bell notification at the top similar to an email, rather than having to go check every so often. We appreciate being very responsive.
• If we were able to customize every single section for each type of visit, that would be very helpful as we have noticed that we would like more details in some places and less in others.
• During initial training, going through each type of visit together from start to finish would be helpful. Addressing every single scenario that might happen, such as recerts or discharges. I think doing several of those from start to finish together would be beneficial as repetition is key.

• There appears to be no configuration for the site to work well on a mobile phone. Difficult to capture patient signatures and save charts in progress.
• No integration with other software systems, ie; no way to import new users from an HRIS.
• Just some standard reports available, no room for any DIY customized reporting.
• No way to set job title-specific User Profiles to grant the same user role access to specific disciplines.
• Time-consuming and tedious user profile set up, have to remember to go back into the newly created profile to update the demographics of the user. Not an intuitive programming feature - it should be a logical workflow to bring you through the steps of creating a user, assigning roles, and then updating the demographics. Lots of room for user errors in forgetting to finish all three steps.
• No tool for a supervisory role for clinicians to be assigned as a lead over a group of other clinicians to ensure that they are completing their charting timely and correctly without giving that supervisor access to the ENTIRE patient roster.

Incentivized

good support and pricing

Incentivized

Because it's truly the leader in the industry at the moment, and I'm very satisfied with their organization

Alora Home Health Software’s structured documentation, OASIS prompts, and built-in alerts significantly reduce errors and help keep clinical records compliant with Medicare, Medicaid, and CHAP requirements. Nurses and therapists spend less time charting and tracking paperwork. Scheduling and orders management are more organized, reducing administrative workload. Electronic Visit Verification reduces missed visits and ensures accurate timekeeping.

Incentivized

Easy across the board. Multiple disciplines use it from nursing, to therapy. It is usable on the road with a mobile device or in computer. It is user friendly and offers a clean and efficient point of care and documentation center. I would recommend to most disciplines that use it for home health

Incentivized

excellent every time i call

Incentivized

It's very good. For complex upgrades that I request, they don't obviously get to them immediately, but for all technical issues or training issues they are 100% on target

overall im very satisfied with implementation and training.

Incentivized

It takes 60 days to move all patients over depending on when they re-certify. It was a very easy process

So I talked with other business owners and asked what software companies were they using to help keep track of things in their companies before I made a choice. Alora Home Health Software was the name I heard the most, and when I asked why, they always had really great things to say, so I reached out, and I can honestly say I'm really glad I listened to them because Alora Home Health Software has really helped make my dream come true.

Incentivized

• Most billing companies charge 3-5% of your return to utilize their services. Alora has saved us that expense soley by the ease of their product. The built in ability to send claims straight to clearinghouse saves us a large percentage that would normally have to go to a 3rd party billing agency. Allows us to keep our money in house.
• Alora provides a QA center and an area where all documents can pulled quickly that makes it super simple for us as an agency to keep up with our ability to do Clinical Record Reviews which is important for us to stay accredited and keep up with the top standard we strive for.

• It has eliminated paper patient files which is a wonderful thing.
• It provides a single place for our clinicians to see what is assigned to them each day/week.

Incentivized