TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Answerbase

    Score8 out of 10
    Mid-Size Companies (51-1,000 employees)
    Answerbase is a knowledge management platform for customer support and e-commerce, allowing users to ask questions, receive quality answers, and browse content and articles to meet their demand for information about your products and services. Each system comes with administration and moderation tools that are designed to help companies customize, manage and grow an engaging platform. According to the vendor, advanced features like moderation, user group management, actionable content insights,…

    $49

    per month

    Slite

    Score5.8 out of 10
    N/ASlite is a knowledge base designed to provide teams with needed answers even without searching. From onboarding guides to all hands notes, Slite keeps all types of company information centralised.

    $10

    per month per member

    Pricing
    AnswerbaseSlite
    Editions & Modules
    Basic
    $49
    per month
    Professional
    $149
    per month
    Business
    $399
    per month
    Enterprise
    Quote
    per year
    Standard
    $10
    per month per member
    Premium
    $15
    per month per member
    Enterprise
    Contact Sales
    Offerings
    Pricing Offerings
    AnswerbaseSlite
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsAnswerbase Enterprise allows for 100% custom adaptations and developments to take whatever ideas, new functionalities or integration requirements you may have and make them a reality. Our knowledgeable team will manage setup, integration, and provide web-based education and training to make sure your team has all the tools and information they need to successfully manage and grow your site. Therefore, we organize a quote on a per customer basis only for customers interested in an Enterprise implementation.Discount available for annual pricing.
    More Pricing Information
    Best Alternatives
    AnswerbaseSlite
    Small Businesses
    Slite
    Score5.8 out of 10
    No answers on this topic
    Medium-sized Companies
    Bloomfire
    Score8.4 out of 10
    Bloomfire
    Score8.4 out of 10
    Enterprises
    Bloomfire
    Score8.4 out of 10
    Bloomfire
    Score8.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    AnswerbaseSlite
    Likelihood to Recommend
    10.0
    (1 ratings)
    4.4
    (4 ratings)
    Usability
    -
    (0 ratings)
    6.3
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    5.0
    (1 ratings)
    User Testimonials
    AnswerbaseSlite
    Likelihood to Recommend
    Lumin Creative
    We implemented a Q&A board since we felt this would be the best way to create high quality content for our team when discussing the next sales strategy process. Really aids customers who have purchased a product from our company to navigate any problems they experience as they can seamlessly check the community question board Increases networking opportunities
    Incentivized
    Read full review
    Slite
    It is well suited for entire companies to use not just small teams because you can create so many workspaces and folders which allow better organization for a centralized space. For example, if you want to create for one team a folder thats a Social Media Marketing Hub you can have that with supportive resources, documents, meet the team section, and so much more. You can have another folder for other teams like HR and HR Resources where everyone has visibility into the documents and anything added under that section. It's super helpful.
    Incentivized
    Read full review
    Pros
    Lumin Creative
    • Increases your team to collaborate with each other as you are available to post questions that more people can answer to express and opinion or idea
    • Browse existing community pages to see if your question has been answered
    • Allows you to share relevant documents with specific staff
    • Excellent customer service support team that are always on hand to help
    Incentivized
    Read full review
    Slite
    • Templates for meeting notes
    • Cross-functional collaboration
    • Search and retrieval of content
    • Summarizing recent activity
    Incentivized
    Read full review
    Cons
    Lumin Creative
    • Onboarding checklist would be a great addition as setting up can be complicated
    Incentivized
    Read full review
    Slite
    • I don't love that it doesn't integrate easily with the other tools we use, at least it doesn't as far as I know.
    • Since there is not an Excel sort of capability there is no way it could ever replace Google, so it is sometimes easier to just use Word docs instead of Slite since everything is in one place.
    • I think if Slite extended their product line up, it would be more attractive to use exclusively, instead of just using it for documentation.
    Incentivized
    Read full review
    Usability
    Lumin Creative
    No answers on this topic
    Slite
    Very clean interface however editing can be a challenge which is a big part of using it so I can't give a 10 until the editing and customization for editing is improved. I love how minimal the look and feel is though and how easy it is to organize different pages and folders.
    Incentivized
    Read full review
    Alternatives Considered
    Lumin Creative
    Just from a personal viewpoint, I feel that the ease of use with Answerbase is amazing and with first class customer service support team, that could not be more friendlier and helpful. The decision was easy and they designed specific requirements that met our needs. It has really complemented our workforce and saved time.
    Incentivized
    Read full review
    Slite
    [In my opinion,] Slite is cheaper but less mature and feature full. Notion is a much more mature solution, so I'd recommend it for teams who want to be at the front and don't care about cost.
    Read full review
    Return on Investment
    Lumin Creative
    • Increased collaboration in the workplace
    • Saved time on staff asking the same questions
    • Provides customers a 'live' community to liaise with
    Incentivized
    Read full review
    Slite
    • Positive ... Eng. Started using this and the rest of product adopted
    Incentivized
    Read full review
    ScreenShots

    Answerbase Screenshots

    Screenshot of Each customer has access to an Admin Site where they can access the tools they need to effectively manage all of your content, users and access.Screenshot of The public interface comes with a standard template. Customers are encouraged to customize the look and feel, so that it is accomplishes their goals and accurately reflects their brand.Screenshot of Each admin and moderator has access to a “My Work” area where they can see their content assignments.Screenshot of Admins and moderators have advanced tools for moderation to control each piece of content from one area.Screenshot of Admins can have full control over customization to accomplish any look and feel they want.Screenshot of Widget builders and API’s empower you to accomplish even the most sophisticated integrations or even build your own Answerbase-powered Q&A applications.