AnswerDash vs. Freshdesk
AnswerDash vs. Freshdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
AnswerDash | N/A | AnswerDash is a self-service tool that enables online businesses to give their website visitors the right information, in the right place, at the right time. According to the vendor, with AnswerDash's Predictive Q&A Engine, companies dramatically cut their support costs while improving customer satisfaction. Founded by experts in human-computer interaction at the University of Washington, AnswerDash was named a Cool Vendor in Gartner's 2015 CRM Customer Service Report and received backing from… | N/A | |
Freshdesk | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 10 agents per user |
AnswerDash | Freshdesk | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic |
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
AnswerDash | Freshdesk | |
---|---|---|
Top Pros | ||
Top Cons |
|
|
AnswerDash | Freshdesk | |||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||||||||
Self Help Community |
| |||||||||||||||||||||
Multi-Channel Help |
|
AnswerDash | Freshdesk | |
---|---|---|
Small Businesses | Sogolytics Score 8.9 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
AnswerDash | Freshdesk | |
---|---|---|
Likelihood to Recommend | - (0 ratings) | 8.8 (212 ratings) |
Likelihood to Renew | - (0 ratings) | 9.8 (14 ratings) |
Usability | - (0 ratings) | 8.9 (35 ratings) |
Availability | - (0 ratings) | 9.1 (4 ratings) |
Performance | - (0 ratings) | 8.6 (4 ratings) |
Support Rating | - (0 ratings) | 8.6 (33 ratings) |
In-Person Training | - (0 ratings) | 8.2 (1 ratings) |
Online Training | - (0 ratings) | 8.0 (2 ratings) |
Implementation Rating | - (0 ratings) | 8.4 (142 ratings) |
Configurability | - (0 ratings) | 8.5 (3 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 9.1 (3 ratings) |
Ease of integration | - (0 ratings) | 8.8 (2 ratings) |
Product Scalability | - (0 ratings) | 9.1 (4 ratings) |
Vendor post-sale | - (0 ratings) | 8.0 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 7.8 (2 ratings) |
AnswerDash | Freshdesk | |
---|---|---|
Likelihood to Recommend | AnswerDash No answers on this topic | Freshworks Inc |
Pros | AnswerDash No answers on this topic | Freshworks Inc |
Cons | AnswerDash No answers on this topic | Freshworks Inc |
Likelihood to Renew | AnswerDash No answers on this topic | Freshworks Inc |
Usability | AnswerDash No answers on this topic | Freshworks Inc |
Reliability and Availability | AnswerDash No answers on this topic | Freshworks Inc |
Performance | AnswerDash No answers on this topic | Freshworks Inc |
Support Rating | AnswerDash No answers on this topic | Freshworks Inc |
In-Person Training | AnswerDash No answers on this topic | Freshworks Inc |
Online Training | AnswerDash No answers on this topic | Freshworks Inc |
Implementation Rating | AnswerDash No answers on this topic | Freshworks Inc |
Alternatives Considered | AnswerDash No answers on this topic | Freshworks Inc |
Contract Terms and Pricing Model | AnswerDash No answers on this topic | Freshworks Inc |
Scalability | AnswerDash No answers on this topic | Freshworks Inc |
Return on Investment | AnswerDash No answers on this topic | Freshworks Inc |
ScreenShots | AnswerDash Screenshots |