FreshDesk was just a perfect fit for us.
July 21, 2023
FreshDesk was just a perfect fit for us.
Score 10 out of 10
Vetted Review
Verified User
Software Version
Blossom
Overall Satisfaction with Freshdesk
We've expanded the scope of our use for FreshDesk to other departments which now use FD to organize their work, increasing visibility on request statuses and shortening turnaround times for tickets of all priorities. We've integrated FD into pretty much every department now, and we've noticed an increase in productivity as it's simple to use and good at what it does.
- Automation
- Reminder Emails.
- Message Templates.
- Canned Answers.
- UI is simple to use.
- 3rd-party integration is easy too.
- Support follow-up on feature requests.
- Resolution time on all tasks has improved by over 200%.
It has, but we don't have the extra stuff like AI.
- Dragon RMM (ITarian / Comodo ONE), Jira Service Management and ManageEngine ServiceDesk Plus
FreshDesk was the best combination of ease of use and price. While inexpensive, even the lowest tier offered more functionality than the other guys, and the learning curve is almost nonexistent so it's easy to add new agents and get them up to speed quickly instead of having them spend days getting use to the UI.
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
Yes
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes