ApexChat vs. Freshworks Customer Service Suite

ApexChat

12 Reviews and Ratings

Freshworks Customer Service Suite

Freshworks Customer Service Suite

1 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
ApexChat	Score 5.8 out of 10	N/A	ApexChat is a live chat tool from the company of the same name in Pleasonton, California.	N/A
Freshworks Customer Service Suite	Score 8.0 out of 10	N/A	Freshworks Customer Service Suite is an AI-powered, comprehensive solution for offering customers seamless experiences today and in the future.	$35 per month per agent

Pricing

ApexChat

Freshworks Customer Service Suite

Editions & Modules

No answers on this topic

Growth: $29
per month (billed annually) per agent
Pro: $69
per month (billed annually) per agent
Enterprise: $109
per month (billed annually) per agent

Offerings

Pricing Offerings
ApexChat	Freshworks Customer Service Suite
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	ApexChat	Freshworks Customer Service Suite
Top Pros	Pro Chat box Pro Multi language Pro Language options	No answers on this topic
Top Cons	Minus Reporting options Minus Greater flexibility Minus Chat widget	No answers on this topic

Best Alternatives
	ApexChat	Freshworks Customer Service Suite
Small Businesses	Gist Score 9.6 out of 10	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Salesforce Service Cloud Score 8.7 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	ApexChat	Freshworks Customer Service Suite
Likelihood to Recommend	7.6 (2 ratings)	- (0 ratings)

User Testimonials
	ApexChat	Freshworks Customer Service Suite
Likelihood to Recommend	ApexChat For small businesses on a small budget, [ApexChat] gets the job done, but it is a barebones system. Not the best enterprise solution. Incentivized Justin Shook Director of Social Media and Reputation Read full review	Freshworks Inc No answers on this topic
Pros	ApexChat Great chat box designs on website. Great backend support. Multi-language options. Incentivized John Hinson Administrative Director & Marketing Manager Read full review	Freshworks Inc No answers on this topic
Cons	ApexChat Updated UI Additional reporting options Greater flexibility in chat widget appearance and size Incentivized Justin Shook Director of Social Media and Reputation Read full review	Freshworks Inc No answers on this topic
Alternatives Considered	ApexChat ApexChat is good if you want to outsource your website chat. If you want to keep things in-house and have an employee manage it, we prefer SalesIQ. Incentivized John Hinson Administrative Director & Marketing Manager Read full review	Freshworks Inc No answers on this topic
Return on Investment	ApexChat Increased lead flow Chat conversion improved Not scalable due to lack of features Incentivized Justin Shook Director of Social Media and Reputation Read full review	Freshworks Inc No answers on this topic
ScreenShots		Freshworks Customer Service Suite Screenshots