What users are saying about
Top Rated
159 Ratings
21 Ratings
Top Rated
159 Ratings
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Score 8.3 out of 101
21 Ratings
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Score 8.6 out of 101

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Likelihood to Recommend

Appian

You name a process that needs to be repeatable and requires interaction between multiple people or groups Appian should be considered. I have not found a situation that Appian could not perform. Are there better applications in some instances? Sure, but Appian can integrate with those applications and provide data and reporting of those applications.
Helmut Arnold profile photo

Mule ESB

Well Suited for:
  • REST APIs.
  • Rapid API Development.
  • Most suitable for integration with SFDC.
  • Batch processing.
  • Parallel processing.
Less appropriate for:
  • Integration with Database.
  • Exposing SOAP services.
  • Small organizations, because it is super costly.
Deepak Kushwaha profile photo

Pros

  • Appian allows us to link systems together with data being automatically obtained from different areas of different databases. This has removed the requirement for the user to go to a screen and manually input data which then needs to be re-checked by a Supervisor.
  • Appian enables us to react quickly to an ever changing regulatory environment.
  • The re-useable components within Appian enable us to build and deploy new, straightforward, processes quickly.
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  • As an ESB it provides great flexibility to add/remove systems in the integration easily. Highly scalable.
  • Supports any kind of system to be integrated, Supports Java.
  • Lightweight.
Ankit Goyal profile photo

Cons

  • We haven't found the on-premise upgrade process straightforward. The versions seem to change fairly significantly and the installation guide isn't a good as it could be.
  • Appian doesn't seem as resilient as other applications. For example, a VMware server recently had a failure and automatically failed over to a secondary. Every application running on the server recovered without intervention, but Appian didn't and was unavailable for around 2 hours whilst we worked with Appian support to diagnose and fix the issue.
  • Lacking flexibility around proxy servers but this seems to have been resolved in version 17.3
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  • Experienced resources will be required to build complex integrations.
  • It's not perfect to be used as ETL. There are other ETLs in the market which offer better features overall but when it comes to ESB features, Mule is much better.
Ankit Goyal profile photo

Likelihood to Renew

Appian9.5
Based on 11 answers
Other prosed applications are under review or developement
Greg Crellin profile photo
No score
No answers yet
No answers on this topic

Usability

Appian8.8
Based on 28 answers
Very easy to develop and learn. Extremely intuitive for business users.
David Cohen profile photo
No score
No answers yet
No answers on this topic

Support

Appian8.4
Based on 52 answers
In general, the Support team respond quickly and are knowledgeable and helpful. Account Management has been good and we have recently had an onsite visit from an Appian Architect and Account Manager to discuss Appian in the Cloud. Follow up from this meeting has been good with further information and pricing information received on a timely basis.
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No score
No answers yet
No answers on this topic

In-Person Training

Appian9.0
Based on 1 answer
As analyst I participated in a developer boot camp. At times it was hard to keep up but most of the time it made sense. Trainer took the time to explain and slowed pace down to answer questions etc.
No photo available
No score
No answers yet
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Online Training

Appian10.0
Based on 1 answer
Really great training platform. Very visual and easy to use.
No photo available
No score
No answers yet
No answers on this topic

Alternatives Considered

We were attracted to Appian for the following reasons:- industry leader for business process management systems- ease of use- low development platform- ability to build once and deploy to different environments- the availability of a java API enables us to interface with our online systems- simple to use and provides a common application to make adoption easier and reduce training requirements.
No photo available
I have worked with Oracle SOA Suite and I think if you have APIs with most of the integration with databases (majorly Oracle DB) then you should use Oracle SOA Suite instead of Mule. Oracle SOA Suite is most suitable to call most of the DB objects (i.e. procedures , functions, etc.)Dell Boomi is also a good alternative for Mule ESB. It also comes with a vast number of components for rapid API development. Most importantly, It is featured as a leader in Gartner's magical quadrant of LPass tools.
Deepak Kushwaha profile photo

Return on Investment

  • Keeps our data clean with validations which cuts down on paying unnecessary claims
  • Spent millions of dollars to build over 4 years
David Cohen profile photo
  • All the Mulesoft API stack offering as worth of money. They have tools to support all the phases of API life cycle. And the best part is most of the essential tools comes with basic license.
  • Mule ESB is best suited for the organizations which are trying to implement agile methodology. It is also best suited for DevOps environments.
  • Choosing Mule ESB turns out to be a best decisions for most of our clients and it fulfilled their expectations in a best way.
Deepak Kushwaha profile photo

Pricing Details

Appian

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Appian More Information

Mule ESB

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Mule ESB More Information