AppNeta vs Cisco CloudCenter (formerly CliQr)

• AppNeta provides detailed application availability & uptime.
• AppNeta provides great longitudinal data regarding how the applications perform including an overall grade or "AppDex."
• AppNeta sends notifications of service downtime that aids in technical dispatch.

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• We are able to automate deployment which has been a strength to the geographical distribution of the enterprise.
• We have been able to work with a wider variety of developer tools and haven't had to customize to fit CloudCenter.
• It is easier for us to allocate space and allow users to take advantage of the system directly with a minimum of overhead.

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• AppNeta could bundle all of their applications together. We received a demo for TraceView which allows insight on specific DB & API calls which is very valuable, but was not part of our original agreement/pricing structure.

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• The software and systems don't present a problem to us but the continued interaction with mid-level support teams and vendors can slow down implementation or correction of difficulties we experience.
• The continued overhead associated with peripheral training on systems we have purchased can cause delays.
• Language barriers sometimes show up but this, again, is due to remote middle agents that are themselves contractors of or sales agents of the main agency. It slows down communication and can introduce business difficulties.

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• We have had a positive return on investment by adopting Cisco CloudCenter as the system is more mature than competitors. We have saved a lot by working with them rather than continuing to act as a defacto test location for other systems.
• We have been able to reduce the number of staff necessary to operate the system and turn them over to more profitable work.
• One negative impact we have seen is that it is difficult to map where the data is located at any specific instance.

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