What users are saying about
7 Ratings
36 Ratings
7 Ratings
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Score 9.2 out of 100
36 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Apptivo

I would absolutely recommend Apptivo! We have used Apptivo for years, and we wouldn't consider another platform to keep all of our contacts together in one place. It's easy to export certain lists for certain mailings and to add/remove new contacts and move things around as needed over time. There's freedom to adding new contacts and the pricing is phenomenal
Anonymous | TrustRadius Reviewer

Capsule CRM

Using Capsule CRM, businesses can have a perfect CRM solution without the risk of being forced to pay on a monthly subscription basis. Compared to other customer relationship management apps, it has a wide range of unique features. Functional and cost-effective are the main advantages. Because we're a small company, its simplicity appeals to us greatly. For a limited time, start-ups can store up to 250 contacts in the free version. Capsule CRM is well-suited to Gmail and offers many other integration possibilities. Even though it lacks some more powerful CRM features, the Capsule platform makes up for this with a widespread list of integrations.
Farjana Labonno | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Apptivo
7.8
Capsule CRM
8.4
Customer data management / contact management
Apptivo
10.0
Capsule CRM
8.5
Workflow management
Apptivo
6.8
Capsule CRM
9.0
Territory management
Apptivo
4.5
Capsule CRM
8.2
Opportunity management
Apptivo
10.0
Capsule CRM
7.9
Integration with email client (e.g., Outlook or Gmail)
Apptivo
9.5
Capsule CRM
9.1
Contract management
Apptivo
10.0
Capsule CRM
8.4
Quote & order management
Apptivo
8.5
Capsule CRM
8.0
Interaction tracking
Apptivo
1.8
Capsule CRM
7.7
Channel / partner relationship management
Apptivo
9.5
Capsule CRM
9.1

Customer Service & Support

Apptivo
9.8
Capsule CRM
8.4
Case management
Apptivo
9.5
Capsule CRM
8.5
Call center management
Apptivo
10.0
Capsule CRM
8.6
Help desk management
Apptivo
10.0
Capsule CRM
8.0

Marketing Automation

Apptivo
10.0
Capsule CRM
8.5
Lead management
Apptivo
10.0
Capsule CRM
8.7
Email marketing
Apptivo
10.0
Capsule CRM
8.3

CRM Project Management

Apptivo
9.3
Capsule CRM
8.1
Task management
Apptivo
9.0
Capsule CRM
8.0
Billing and invoicing management
Apptivo
9.5
Capsule CRM
8.4
Reporting
Apptivo
9.5
Capsule CRM
7.8

CRM Reporting & Analytics

Apptivo
10.0
Capsule CRM
7.8
Forecasting
Apptivo
10.0
Capsule CRM
7.5
Pipeline visualization
Apptivo
10.0
Capsule CRM
8.0
Customizable reports
Apptivo
10.0
Capsule CRM
7.8

Customization

Apptivo
8.3
Capsule CRM
8.2
Custom fields
Apptivo
7.5
Capsule CRM
7.9
Custom objects
Apptivo
8.0
Capsule CRM
8.2
API for custom integration
Apptivo
9.5
Capsule CRM
8.3
Scripting environment
Apptivo
Capsule CRM
8.4

Security

Apptivo
10.0
Capsule CRM
8.4
Single sign-on capability
Apptivo
10.0
Capsule CRM
8.1
Role-based user permissions
Apptivo
10.0
Capsule CRM
8.7

Platform

Apptivo
7.5
Capsule CRM
8.0
Mobile access
Apptivo
7.5
Capsule CRM
8.0

Social CRM

Apptivo
Capsule CRM
7.9
Social data
Apptivo
Capsule CRM
8.0
Social engagement
Apptivo
Capsule CRM
7.7

Integrations with 3rd-party Software

Apptivo
Capsule CRM
8.0
Marketing automation
Apptivo
Capsule CRM
8.0
Compensation management
Apptivo
Capsule CRM
8.0

Pros

Apptivo

  • Built in support for new users.
  • Basic crm works...just dont expect it do anything well beyond the basic.
  • Price.
  • Google Apps integration is better than a lot of the competition who charge and anwful lot more.
  • They are open to and try adapt quickly based on customer feedback.
Anonymous | TrustRadius Reviewer

Capsule CRM

  • Capsule is very easy to use. You can just jump in and learn as you go. There are advantages to really learning the ins and outs, but for those who aren't sold on a CRM to begin with it's good for just getting them started. It is what you make of it--you can use the most basic features or really dive in to the many functionalities.
  • The UI is clean and intuitive. We don't get easily overwhelmed while using it.
  • Capsule has a very robust contact management system. It allows for the generation of very specific lists within existing contacts, which is good if the user has to keep track of thousands of individuals and companies. There is a tagging feature that is great for further organizing contacts.
  • I like that there is a simple workflow option. I encourage the sales guys to make use of this "Tracks" feature, and they often do (but if they don't, it's not the end of the world, which is nice). It provides custom sets of tasks that are created as soon as you start an opportunity or a case.
  • Capsule has a LOT of integrations, which is great if you're looking to expand what you do with your CRM. We got Capsule just to keep track of the sales pipeline, but now that everyone's on board with the concept of a CRM (they weren't sold at first!) we can look into implementing more robust programs that can "talk to" Capsule.
Rosi Muñoz | TrustRadius Reviewer

Cons

Apptivo

  • Dashboard and interface subsections are a bit clunky re: functionality.
  • Built-in email client isn't always a feasible option for efficiency (signatures are different, contacts don't always update accordingly).
  • Consistency and integration between apps is not always optimal.
Anonymous | TrustRadius Reviewer

Capsule CRM

  • The CRM is intended for "sales pipeline" use. We don't use it for that, so we have to hack it a bit to fit our needs. If you need a free CRM to track sales pipelines...this would be PERFECT!
  • The Dashboard isn't particularly customizable or useful for us.
Alicia Barevich, bCRE, bCEE | TrustRadius Reviewer

Usability

Apptivo

Apptivo 9.5
Based on 3 answers
Without a doubt, the best thing about Apptivo is that it has become a perfect internal and external communication platform. This platform will allow you to know who is taking care of certain tasks with clients and control all projects with your clients. With very affordable plans for your pocket, it has a free version for up to 3 users. It far surpasses quite a few CRMs in the same category. Apptivo CRM allows you to customize many details and work with it does not consume time or resources. You are faced with a very comfortable software to use, simple and well designed.
Anonymous | TrustRadius Reviewer

Capsule CRM

Capsule CRM 9.0
Based on 2 answers
Capsule CRM is business-oriented software to meet-up the demands of business applications. So you must be happy to know this tool is the best way to manage the supply chain and business solutions. Thus,. You can add up this tool to our system to see the miraculous effect of management. So, oracle fusion applications should have diverse effects on promotions and the up-gradation is very important to bring the latest effects.
Samuel-Borris James | TrustRadius Reviewer

Support Rating

Apptivo

Apptivo 9.5
Based on 2 answers
Apptivo is always quick to respond whenever we have had a problem over out time of using the program. The customer service reps are always very polite and professional in their responses and are very knowledgeable! I have never gone to them with a problem that they don't do everything in their power to help solve, and most times they have (abbreviating states is the only issue we weren't able to solve).
Anonymous | TrustRadius Reviewer

Capsule CRM

Capsule CRM 9.0
Based on 2 answers
Capsule CRM effectively specifies the causes of any project's disadvantage and problem-solving. This application is effortless because of its genuine approach to business empowerment. Everything is easily accessible with a single click. Our clients will appreciate our technical and user-friendly promotions. Furthermore, it is well worth our company's time to run.
Farjana Labonno | TrustRadius Reviewer

Implementation Rating

Apptivo

Apptivo 3.6
Based on 2 answers
If you are starting a business and want a free app or nearly free app that can grow with you....then apptivo could be for you. However if you grow faster than them then you will be quickly seeking alternatives
Anonymous | TrustRadius Reviewer

Capsule CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Apptivo

The price was right for what we needed to use Apptivo for (the CRM and the contact management/project management models). And, we needed something basic and easy to implement so we could get up and running with little down time. The other systems we evaluated didn't seem to have the exact pricing and features/functionality we were looking for so we made the determination that Apptivo would be the best fit.
Anonymous | TrustRadius Reviewer

Capsule CRM

We simply could not afford to use the other platforms and felt this was the best choice for now! And, we're really happy with our decision because it includes everything we had wanted, and at a better price. We refer a lot of clients to this product and train them on how to use it. Once their business grows they usually upgrade to the paid version.
Anonymous | TrustRadius Reviewer

Return on Investment

Apptivo

  • It allows me to get a vision of what is happening with the business
  • control sales, marketing and customer service processes from a single point
  • facilitates administrative tasks
Anonymous | TrustRadius Reviewer

Capsule CRM

  • Capsule CRM software not only interprets with resource planning but maintains the customer relationship at its peak.
  • This software is altogether a big package to promote and control the business movements on a high scale
  • This application tends to work with all versions but, there is no plan to cop up with the R13 version so, the latest version should have all effects to compensate for the business dealings.
Samuel-Borris James | TrustRadius Reviewer

Screenshots

Pricing Details

Apptivo

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$0 Per User per Month

Apptivo Editions & Modules

Edition
StarterFree1
Premium$101
Ultimate$251
EnterpriseN/A
  1. Per User per Month
  2. none
Additional Pricing Details

Capsule CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$18 per month per user

Capsule CRM Editions & Modules

Edition
Teams$361
Professional$181
Enterprise$541
  1. per month per user
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Apptivo
10.0
Capsule CRM
8.7

Usability

Apptivo
9.5
Capsule CRM
9.0

Support Rating

Apptivo
9.5
Capsule CRM
9.0

Implementation Rating

Apptivo
3.6
Capsule CRM

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