What users are saying about
Top Rated
41 Ratings
Top Rated
41 Ratings
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Score 7 out of 101
10 Ratings
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Score 8.7 out of 101

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Likelihood to Recommend

Apttus

For any organization that runs standard or non-standard sales cycles Apttus is a great fit. If you're an organization that requires heavy involvement for approvals from finance, legal or executives, having Apttus CPQ streamlines your process and ensures that you are able to deliver both accurate and timely quotes as well contracts. Additionally, partnering with Apttus will help you identify and shore up gaps in your current process.
Matt Amundson profile photo

Five9 Predictive Dialer

Most of today's contact centers have multiple access channel streams to manage. The only scenarios where this product wouldn't be suited would be environments where the IB is the only direction. I have worked in multiple contact center environments, and most utilize a blended strategy to stay competitive, and to stave off forced turnover due to low productivity periods, etc.
Sean Conyette profile photo

Feature Rating Comparison

CPQ

Apttus
6.5
Five9 Predictive Dialer
Quote sharing/sending
Apttus
7.0
Five9 Predictive Dialer
Product configuration
Apttus
6.6
Five9 Predictive Dialer
Configuration options
Apttus
7.0
Five9 Predictive Dialer
Pricing rules
Apttus
7.0
Five9 Predictive Dialer
Price adjustment
Apttus
6.8
Five9 Predictive Dialer
Purchase history and open contracts
Apttus
6.0
Five9 Predictive Dialer
Guided selling/Sales portal
Apttus
5.1
Five9 Predictive Dialer
CPQ reporting & analytics
Apttus
5.6
Five9 Predictive Dialer
CPQ-CRM integration
Apttus
7.6
Five9 Predictive Dialer
Attachments to quotes
Apttus
5.8
Five9 Predictive Dialer

Preview Dialer

Apttus
Five9 Predictive Dialer
9.2
Contact preview
Apttus
Five9 Predictive Dialer
9.0
Dialer-CRM integration
Apttus
Five9 Predictive Dialer
9.0
Call notes & tags
Apttus
Five9 Predictive Dialer
9.5
Automatic call logging
Apttus
Five9 Predictive Dialer
9.5

Core Dialer

Apttus
Five9 Predictive Dialer
9.1
Outbound dialing
Apttus
Five9 Predictive Dialer
9.0
Inbound routing
Apttus
Five9 Predictive Dialer
10.0
Custom caller ID
Apttus
Five9 Predictive Dialer
9.5
Click-to-call
Apttus
Five9 Predictive Dialer
9.0
Recorded voicemail drop
Apttus
Five9 Predictive Dialer
8.0
Dialer contact import
Apttus
Five9 Predictive Dialer
9.0
Campaign & list management
Apttus
Five9 Predictive Dialer
9.5

Call Follow-up and Quality Assurance

Apttus
Five9 Predictive Dialer
9.3
Follow-up calls
Apttus
Five9 Predictive Dialer
9.0
Dialer reporting & analytics
Apttus
Five9 Predictive Dialer
9.5
Dialer compliance
Apttus
Five9 Predictive Dialer
9.5

Pros

  • Their solution completely solved our problems
  • They have an incredible team
  • Very easy to work with
Matt Amundson profile photo
  • Setup and execution are critical in ensuring there is adequate capacity to offer a transparent customer experience when the dialer is calling a top lead or customer. This provides us with high productivity and occupancy rates for our agents.
  • Increased revenue in traditionally IB access channel volume.
  • Excellent management of OB campaigns with supported reporting to make educated decisions in ramping up and down
  • As Five9 provides this as part of its contact software the user experience is seamless for our agents
Sean Conyette profile photo

Cons

  • Change management: Pricing changes are difficult to deploy, no regression testing for existing configurations.
  • Administrator usability: Very easy to create problems with price list items firing unintentionally which leads to price list item sprawl. No holistic testing tools to make sure you've set up pricing / rules the way you intended.
  • X-Author has limited capabilities to include related objects - our Quote header object has several hundred fields that serve no purpose but to make form generation more stable / faster.
Stryder Thompkins profile photo
  • Recent improvements have addressed any challenges we experienced in the past. We also utilize the Power Dialer mode for some campaigns where our lead ratio is greater than the agent ratio.
  • The options provided (Predictive, Power, Progressive, and Preview) allow us to experiment based on OB campaign performance and customer demographic.
Sean Conyette profile photo

Likelihood to Renew

Apttus10.0
Based on 9 answers
It is critical to our sales process. We are not satisfied with all aspects of the product and have gone through many tough experiences with their PS, support, and PD teams -- but we're not unhappy enough to re-build what we're already built
Stryder Thompkins profile photo
No score
No answers yet
No answers on this topic

Usability

Apttus8.0
Based on 1 answer
I cannot rate as I am not an end user.
No photo available
No score
No answers yet
No answers on this topic

Reliability and Availability

Apttus10.0
Based on 2 answers
I have not heard of any issue
No photo available
No score
No answers yet
No answers on this topic

Support

Apttus8.0
Based on 2 answers
I am not an end user and have not used support
No photo available
No score
No answers yet
No answers on this topic

Online Training

Apttus7.0
Based on 1 answer
We attended 5 hours worth of webinars early on.

We had to understand how objects worked to figure out how to structure our data.

I would have liked more in-depth training but it would have been an additional cost
No photo available
No score
No answers yet
No answers on this topic

Implementation

Apttus1.0
Based on 3 answers
Be iterative. Take the opportunity to build a catalog based on how Apttus works well. Learn the tool yourself or use an SI. Take the time to build a configuration / pricing migration tool with X-Author for Excel or roll your own. Stick with OOTB Apttus as any customization will cost you every time a new version is released
Stryder Thompkins profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

We used QuoteWerks which did not integrate well with Salesforce. It had no approval process and the price book lived on each person's computer. If they did not connect to the server they were quoting old pricing. It allowed them to create products on the fly.
No photo available
Five9 stacks up well - less expensive, although with the acquisition of InContact, the other product is more competitive with Five9--until recently, Five9 was oriented toward the SMB industry, and has in past years reached Enterprise organizations. Support was better with NICE InContact, but Five9 recently has done a good job boosting support performance. I recommend admin training and certification for either platform to better support your organization and starve of delays created when contacting support.
Sean Conyette profile photo

Return on Investment

  • Generated more than 12,000 quotes since we installed 3 years ago. Related to >164MM in deal bookings.
  • Training is not straight-forward as each instance is different. So, having a tools ops person to understand the deep offering is important.
No photo available
  • No negative comments - The revenue gains have offset expenses and allowed for us to stay adequately staffed throughout the year to manage our high IB volume periods.
  • Considerably lowered forced attrition costs
  • Boosted agent performance, bonus and morale
Sean Conyette profile photo

Screenshots

Five9 Predictive Dialer

Pricing Details

Apttus

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Five9 Predictive Dialer

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details