What users are saying about
44 Ratings
44 Ratings
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Score 6.8 out of 101
10 Ratings
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Score 8.5 out of 101

Likelihood to Recommend

Apttus

I would not recommend this product to anyone. This product is hard to manage, requires development in house which becomes expensive. The tool itself is extremely expensive for the features it delivers. And ultimately, the sales "bait and Switch" will occur on you, which will require you to buy more licenses or add-ins that were not planned on to get the desired feature set.
No photo available

Five9 Predictive Dialer

Very well suited dialer for high volume outbound call centers. Probably less suited for organizations with no full-time technical resources to manage the dialer.
No photo available

Feature Rating Comparison

CPQ

Apttus
5.6
Five9 Predictive Dialer
Quote sharing/sending
Apttus
6.1
Five9 Predictive Dialer
Product configuration
Apttus
5.3
Five9 Predictive Dialer
Configuration options
Apttus
6.1
Five9 Predictive Dialer
Pricing rules
Apttus
6.1
Five9 Predictive Dialer
Price adjustment
Apttus
5.4
Five9 Predictive Dialer
Purchase history and open contracts
Apttus
6.0
Five9 Predictive Dialer
Guided selling/Sales portal
Apttus
4.4
Five9 Predictive Dialer
CPQ reporting & analytics
Apttus
4.7
Five9 Predictive Dialer
CPQ-CRM integration
Apttus
7.5
Five9 Predictive Dialer
Attachments to quotes
Apttus
4.7
Five9 Predictive Dialer

Preview Dialer

Apttus
Five9 Predictive Dialer
8.4
Contact preview
Apttus
Five9 Predictive Dialer
7.8
Dialer-CRM integration
Apttus
Five9 Predictive Dialer
8.4
Call notes & tags
Apttus
Five9 Predictive Dialer
8.2
Automatic call logging
Apttus
Five9 Predictive Dialer
9.2

Core Dialer

Apttus
Five9 Predictive Dialer
8.9
Outbound dialing
Apttus
Five9 Predictive Dialer
8.8
Inbound routing
Apttus
Five9 Predictive Dialer
9.4
Custom caller ID
Apttus
Five9 Predictive Dialer
9.6
Click-to-call
Apttus
Five9 Predictive Dialer
9.3
Recorded voicemail drop
Apttus
Five9 Predictive Dialer
8.0
Dialer contact import
Apttus
Five9 Predictive Dialer
8.3
Campaign & list management
Apttus
Five9 Predictive Dialer
9.2

Call Follow-up and Quality Assurance

Apttus
Five9 Predictive Dialer
7.5
Follow-up calls
Apttus
Five9 Predictive Dialer
6.7
Dialer reporting & analytics
Apttus
Five9 Predictive Dialer
7.2
Dialer compliance
Apttus
Five9 Predictive Dialer
8.7

Pros

Apttus

  • Apttus CPQ handles complex pricing rules with ease. We have tiered pricing, user based pricing, and quantity pricing discounts. Apttus CPQ allows us to easily provide correct pricing based on attributes of the sales rep, the customer and the product.
  • Apttus CPQ administration is easy compared to similar products. As a product available on the Force.com platform, we were able to cross train our Salesforce administrators and take on the additional administrative overhead without significantly increasing our sales operations team size.
  • Apttus CPQ is flexible. We are able to rapidly test and deploy new pricing models and offers using the Apttus model.
Jack Borland profile photo

Five9 Predictive Dialer

  • Setup and execution are critical in ensuring there is adequate capacity to offer a transparent customer experience when the dialer is calling a top lead or customer. This provides us with high productivity and occupancy rates for our agents.
  • Increased revenue in traditionally IB access channel volume.
  • Excellent management of OB campaigns with supported reporting to make educated decisions in ramping up and down
  • As Five9 provides this as part of its contact software the user experience is seamless for our agents
Sean Conyette profile photo

Cons

Apttus

  • As a SAAS solution with a large amount of R&D being invested, there is functionality that is becoming standard in the platform that previously would have required some customer customization. The incorporation of the standard functionality will require regression testing and migration off of custom code. In the long term this is a positive, but in the short term does create some overhead with testing.
No photo available

Five9 Predictive Dialer

  • Sometimes, the dialer doesn't allow the record to ring long enough or doesn't send the call to the caller fast enough.
  • Also, it can be difficult at times for the dialer to detect the voicemails or fax machines.
Alora Valadez profile photo

Likelihood to Renew

Apttus

Apttus 9.9
Based on 9 answers
It is critical to our sales process. We are not satisfied with all aspects of the product and have gone through many tough experiences with their PS, support, and PD teams -- but we're not unhappy enough to re-build what we're already built
Stryder Thompkins profile photo

Five9 Predictive Dialer

No score
No answers yet
No answers on this topic

Usability

Apttus

Apttus 8.0
Based on 1 answer
I cannot rate as I am not an end user.
No photo available

Five9 Predictive Dialer

No score
No answers yet
No answers on this topic

Reliability and Availability

Apttus

Apttus 10.0
Based on 2 answers
As a native Salesforce.com app, it's up as long as Salesforce.com is running.
No photo available

Five9 Predictive Dialer

No score
No answers yet
No answers on this topic

Support

Apttus

Apttus 8.0
Based on 2 answers
Tier1/tier 2 support can only handle native functionality. Customizations have to be escalated to developers which aren’t included in the support program.

I go ahead and copy the people I directly worked with on implementation for assistance. I would rate them an 8 for support assistance.
No photo available

Five9 Predictive Dialer

Five9 Predictive Dialer 9.0
Based on 1 answer
The team was always responsive and would quickly offer live call support within 24 hours.
No photo available

Online Training

Apttus

Apttus 7.0
Based on 1 answer
We attended 5 hours worth of webinars early on.

We had to understand how objects worked to figure out how to structure our data.

I would have liked more in-depth training but it would have been an additional cost
No photo available

Five9 Predictive Dialer

No score
No answers yet
No answers on this topic

Implementation

Apttus

Apttus 1.0
Based on 3 answers
Be iterative. Take the opportunity to build a catalog based on how Apttus works well. Learn the tool yourself or use an SI. Take the time to build a configuration / pricing migration tool with X-Author for Excel or roll your own. Stick with OOTB Apttus as any customization will cost you every time a new version is released
Stryder Thompkins profile photo

Five9 Predictive Dialer

No score
No answers yet
No answers on this topic

Alternatives Considered

Apttus

At the time of selection, we assessed other configuration tools to include Selectica and Big Machine. We decided on Apttus because of it configuration flexibility and the fact that it was built on the Salesforce.com platform. That allowed us to configure and customize for our specific use case. It also gave us other capabilities such as integration to the CRM and ability to generate reports and dashboards
King Ou profile photo

Five9 Predictive Dialer

Five9 stacks up well - less expensive, although with the acquisition of InContact, the other product is more competitive with Five9--until recently, Five9 was oriented toward the SMB industry, and has in past years reached Enterprise organizations. Support was better with NICE InContact, but Five9 recently has done a good job boosting support performance. I recommend admin training and certification for either platform to better support your organization and starve of delays created when contacting support.
Sean Conyette profile photo

Return on Investment

Apttus

  • I cannot speak to lead conversion because we used it solely for the CRM component. I did like the reporting functionality, which was very customizable, so if I wanted to know how many customers agreements were terminating 3 months out, I could run a report for that. This made our lives much better.
No photo available

Five9 Predictive Dialer

  • The positive impact is that we can get through more calls which makes it easier to meet deadlines and move on to other work.
  • The negative impact is that is can increase complaints due to no answers or delayed answering.
Alora Valadez profile photo

Screenshots

Five9 Predictive Dialer

Pricing Details

Apttus

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Five9 Predictive Dialer

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Apttus
6.2
Five9 Predictive Dialer
8.0

Likelihood to Renew

Apttus
9.9
Five9 Predictive Dialer

Usability

Apttus
8.0
Five9 Predictive Dialer

Reliability and Availability

Apttus
10.0
Five9 Predictive Dialer

Performance

Apttus
10.0
Five9 Predictive Dialer

Support

Apttus
8.0
Five9 Predictive Dialer
9.0

Online Training

Apttus
7.0
Five9 Predictive Dialer

Implementation

Apttus
1.0
Five9 Predictive Dialer

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