Software AG offers ARIS Process Mining, With it the user can monitor and analyze the performance and structure of business processes automatically to identify best practices and specific optimization measures.
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ARIS Process Mining
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ARIS Process Mining
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I have not heard of any better such software that you can use to both map the processes, report them and mine them to see bottlenecks to improve. There are many software platforms that you can draw and map processes but such advanced library, mapping, reporting and mining tools …
The scenarios where ARIS Process Mining is well suited are actually quite niche. I can say if you're a big, old organization with a lot of hierarchy and bureaucracy and this causes the information within the organization to disseminate and reaching the correct units take time, therefore inefficiency, then it's surely worth investing in ARIS Process Mining tool. These are the exact problems ARIS offers to solve. But if at least some of these terms I mentioned do not apply to your organization, whether it's small or does not suffer these symptoms despite being big, you can still use it for its various reporting and mining tool to improve, however the most suitable scenario is as I explained above.
We worked with a vendor who supported us and have been able to resolve any problems/questions we came across so we did not even need to go to ARIS Process Mining support/developer team to resolve issues.
I have not heard of any better such software that you can use to both map the processes, report them and mine them to see bottlenecks to improve. There are many software platforms that you can draw and map processes but such advanced library, mapping, reporting and mining tools to achieve the optimal process flow does not exist as far as I know.