22 Ratings
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Score 8.3 out of 101
2 Ratings
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Score 7.5 out of 101

Likelihood to Recommend

Aspect Workforce Management

While I think this software could provide value to any company, the value would be less for very small companies. If you have a call center with 50 agents or less, for example, the value just may not be worth the time and investment. Though this software can be utilized for off-phone employees, it is designed for the call center in mind. Therefore, if you just want software to manage back-office employees you would not need or benefit as greatly from having the entire Aspect Workforce Management suite.
Rachel Honeywood profile photo

ATOSS Staff Efficiency Suite

ATOSS is well suited for companies working with different work patterns and on different sites. It is also possible to block the changes for the past, which is really useful if payroll is centralized. The interfaces work with multiple systems as well. But in order to avoid having a huge database, it has to be carefully cleaned from time to time by a system admin, especially if you give access to multiple persons.
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Pros

Aspect Workforce Management

  • Long range forecasting as well as forecasting using multiple models.
  • Schedule Testing - Being able to test your current or proposed schedules against various forecasts.
  • Real-Time Tracking, a lot of insight is given around if an agent was available and when.
Jason Reaves profile photo

ATOSS Staff Efficiency Suite

  • Planning Management: shift creation, work pattern, qualification management, hour or day-based planning.
  • Time management: sicknesses, extra hours validation.
  • Self-service for employees (vacation orders directly on the system).
  • Profile management by department/Cost Center... really precise.
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Cons

Aspect Workforce Management

  • workforce app seems a little outdated and could be improved
  • more room for customization- not necessary but employees like to have a little creative outlet so it could be good to allow changes to the dashboard look
  • removing the requests from the inbox is a little time consuming- you have to delete each request manually one by one, there isn't a way to batch delete them
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ATOSS Staff Efficiency Suite

  • Reports are not so easy to use.
  • No document upload.
  • Some specific balances needed for our business are not easy to manage.
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Likelihood to Renew

Aspect Workforce Management

Aspect Workforce Management 8.5
Based on 6 answers
If I were in a position to use this type of software again, Aspect would be at the top of my list. The biggest factors I would consider would be the size and culture of the call center where it would be used.
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ATOSS Staff Efficiency Suite

No score
No answers yet
No answers on this topic

Usability

Aspect Workforce Management

Aspect Workforce Management 8.0
Based on 1 answer
Once the initial set up of the software is complete and/or you are familiar with the software, it is easy to use and runs like a dream. However, if you are unfamiliar with the software or have used a competitor's product, some features can seem difficult to learn or get used to.
Rachel Honeywood profile photo

ATOSS Staff Efficiency Suite

No score
No answers yet
No answers on this topic

Support

Aspect Workforce Management

Aspect Workforce Management 8.0
Based on 1 answer
I was impressed with the support I received. There were never any long delays when I had issues and the representatives that I worked with were always patient and eager to fully understand not only my problem but our business processes surrounding the problem.
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ATOSS Staff Efficiency Suite

No score
No answers yet
No answers on this topic

Implementation

Aspect Workforce Management

Aspect Workforce Management 9.0
Based on 1 answer
Implementation of the software was not difficult but it was tedious for us due to the fact that our processes had not kept up with the times and we had to make a large number of process changes along with setting up the software.
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ATOSS Staff Efficiency Suite

No score
No answers yet
No answers on this topic

Alternatives Considered

Aspect Workforce Management

This was the first and only scheduling software that I had any experience with. I was not involved in the selection process, only the implementation and on going support.
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ATOSS Staff Efficiency Suite

I was not here when the tool was selected in 2010 but I was told that it was the more efficient system for our needs. Moreover, it was already well implanted in our geographical sector as well as in our market.
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Return on Investment

Aspect Workforce Management

  • Aspect Workforce Management, when used as designed did a wonderful job of reducing wait times for customers.
  • This software also reduced the amount of time that too many employees were sitting around with no calls waiting.
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ATOSS Staff Efficiency Suite

  • Less paper/Excel sheets: everything is centralized in the system
  • Time saving
  • Better communication: information is accessible faster and everywhere for the employees
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Pricing Details

Aspect Workforce Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ATOSS Staff Efficiency Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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