What users are saying about
3 Ratings
13 Ratings
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Score 2.7 out of 100
3 Ratings
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Score 5 out of 100

Feature Set Ratings

    Performance & Compatibility of Online Events Software

    6.0

    AT&T Office@Hand

    60%

    Webinato

    Feature Set Not Supported
    N/A
    AT&T Office@Hand ranks higher in 1/1 features

    High quality audio

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Attribute Ratings

    • Webinato is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    1.0

    AT&T Office@Hand

    10%
    2 Ratings
    8.0

    Webinato

    80%
    2 Ratings

    Likelihood to Renew

    AT&T Office@Hand

    N/A
    0 Ratings
    5.5

    Webinato

    55%
    2 Ratings

    Likelihood to Recommend

    AT&T Office@Hand

    If I could rate AT&T Office at Hand less than zero I would. Billing is a mystery. Forget about trying to manage your account through an online login. It took me WEEKS to even get one setup, and that required assistance from my original sales rep (whom we've never met.) Since we've been using this service, I get 2 emails a week from other AT&T sales reps trying to sell me the same service I've already bought. As an administrator and a user of the services we get from AT&T, I have to keep up with FOUR logins: My user login for my softphone My admin login to manage other softphone users My login to pay for our internet service to our office location My login to see invoices and manage the billing for Office at Hand -- THIS LOGIN HAS NEVER WORKED ONE SINGLE TIME When I've tried to call the number listed on my paper bill, I get routed to non-English speakers who have hung up on me 3 times. It would be convenient if I could set up automatic billing for Office At Hand online, but since the login never works, that's impossible. Also, now I don't trust anything about the system to give them my credit card or a bank routing number. My next bill is due in less than 10 days, and I still don't have the paper bill in my hand to reference the (always changing) amount so I can mail the check-in time. STAY AWAY. THIS SERVICE IS EXTREMELY DIFFICULT TO MANAGE. Sign up for Office At Hand if you want to waste HOURS doing simple tasks....like trying to pay your bill.
    Janet Mobley | TrustRadius Reviewer

    Webinato

    Low-bandwidth environments seemed to prefer Google Hangout.
    Stefano M. Rivolta | TrustRadius Reviewer

    Pros

    AT&T Office@Hand

    • [I think] they do nothing well.
    • They do not respond timely, and they fix very few issues.
    • I had to go out and hire an IT person just so he could do their job for them.
    • They could not even port our numbers correctly.
    • They lost two of my numbers.
    • I have lost thousands of dollars in business because of them.
    mark strunk | TrustRadius Reviewer

    Webinato

    • Registration page
    • On-site technical help
    Anonymous | TrustRadius Reviewer

    Cons

    AT&T Office@Hand

    • Customer service is NON EXISTENT
    • Setup was PAINFUL
    • Online account access is horrible, and most of the time doesn't work
    • As an admin of the system, I require 4 different logins to manage it
    • We've been on the system for 5 months, and I have NEVER been able to pay my bill online
    • Online account management just doesn't exists
    Janet Mobley | TrustRadius Reviewer

    Webinato

    • Aesthetics - in short, there are many competiting softwares and web platforms that have sharper visual qualities and more intuitive design. As the digital divide shrinks, users desire simple, easy-to-learn interfaces. More tech-savvy and higher production quality users will dig deeper for the more granular elements that omNovia supports so well. Also even more customizable webinar environments; perhaps more detailed themes.
    • Hand in hand with the UI renovaton, I'd suggest a company rebranding. Instead of appealing to the corporate environments, I think the technology and applications omNovia represent can have a much wider use case.
    • Mobile - going more mobile than omNovia already is. Products like Bambuser and Adobe Connect have a more integrated and intuitive mobile apps that simply out perform OmNovia.
    Stefano M. Rivolta | TrustRadius Reviewer

    Pricing Details

    AT&T Office@Hand

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    AT&T Office@Hand Editions & Modules

    Additional Pricing Details

    Webinato

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $699 Per Room Per Month

    Webinato Editions & Modules

    Edition
    Webinato$699.001
    1. Per Room Per Month
    Additional Pricing Details

    Likelihood to Renew

    AT&T Office@Hand

    No score
    No answers yet
    No answers on this topic

    Webinato

    Webinato 5.5
    Based on 2 answers
    Even though OmNovia offers great products, our recent account rep has been difficult to deal with. We are being charged for services we've never been charged for before. She is responsive and helpful but we were not aware of these additional charges when making our deal with our previous rep.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    AT&T Office@Hand

    Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script.Although some of them were more helpful than my assigned migration person.
    mark strunk | TrustRadius Reviewer

    Webinato

    Having an assortment of licenses at my disposal with different web platform products was key given the clients included embassies, consulates, universities, etc. all over the world in different bandwidth environments, with different media equipment available, etc. omNovia performed well for the users with moderate to high bandwidth and higher quality equipment. Low-bandwith users did use the audio chat function but preferred less intense platforms that allowed for video. Other products: Watchitoo, Adobe Connect, Google Hangout, WebEx, GoTo Meeting.
    Stefano M. Rivolta | TrustRadius Reviewer

    Return on Investment

    AT&T Office@Hand

    • I wish I had never switched from my local VOIP phone provider
    • Office at Hand is a mistake I wish I'd never made
    Janet Mobley | TrustRadius Reviewer

    Webinato

    • in person networking since OmNovia allows for live events to be streamed. Without this ability we would only have regular webinars and would miss out on the networking opportunity.
    Anonymous | TrustRadius Reviewer

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