AT&T Office@Hand vs Webinato

Likelihood to Recommend

[I believe] if you do not want to get your phone calls. If you do not want to get your voice mails. If you want to spend hours on the phone or on email trying to get issues resolved that seldom get resolved for as long as you have the service, then this is the company for you. And if you want all of your employees complaining to you that their phones do not work, and you want to lose money due to missing phone calls (lost business, etc) sign up at Office at Hand, [I think] they will not disappoint you in the things listed above.

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mark strunk

Manager

Hanna DistributingTransportation/Trucking/Railroad, 51-200 employees

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Low-bandwidth environments seemed to prefer Google Hangout.

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Stefano M. Rivolta

New Media Producer

SRA InternationalGovernment Relations, 51-200 employees

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Feature Rating Comparison

AT&T Office@Hand

Webinato

High quality audio

High quality video

Low bandwidth requirements

Mobile support

AT&T Office@Hand

Webinato

Desktop sharing

Whiteboards

AT&T Office@Hand

Webinato

Calendar integration

Meeting initiation

Integrates with social media

Record meetings / events

Slideshows

AT&T Office@Hand

Webinato

Live chat

Audience polling

Q&A

AT&T Office@Hand

Webinato

User authentication

Participant roles & permissions

Confidential attendee list

Pros

It can handle multiple simultaneous voices very efficiently.
Access across multiple devices seamlessly.
The voice clarity is not compromised at all.

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Verified User

Employee in Engineering

Financial Services Company, 5001-10,000 employees

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Registration page
On-site technical help

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Verified User

Project Manager in Marketing

Insurance Company, 201-500 employees

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Cons

It can include the video facility as well making it a wholesome experience for users.
It sometimes malfunctions when the limited number of participants exceed.
Early logins create an unwanted advantage to some participants. It should not be.

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Verified User

Employee in Engineering

Financial Services Company, 5001-10,000 employees

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Aesthetics - in short, there are many competiting softwares and web platforms that have sharper visual qualities and more intuitive design. As the digital divide shrinks, users desire simple, easy-to-learn interfaces. More tech-savvy and higher production quality users will dig deeper for the more granular elements that omNovia supports so well. Also even more customizable webinar environments; perhaps more detailed themes.
Hand in hand with the UI renovaton, I'd suggest a company rebranding. Instead of appealing to the corporate environments, I think the technology and applications omNovia represent can have a much wider use case.
Mobile - going more mobile than omNovia already is. Products like Bambuser and Adobe Connect have a more integrated and intuitive mobile apps that simply out perform OmNovia.

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Stefano M. Rivolta

New Media Producer

SRA InternationalGovernment Relations, 51-200 employees

View all 2 answers on this topic

Likelihood to Renew

No score

No answers yet

No answers on this topic

Webinato 5.5

Based on 2 answers

Even though OmNovia offers great products, our recent account rep has been difficult to deal with. We are being charged for services we've never been charged for before. She is responsive and helpful but we were not aware of these additional charges when making our deal with our previous rep.

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Verified User

Project Manager in Marketing

Insurance Company, 201-500 employees

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Alternatives Considered

Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script.Although some of them were more helpful than my assigned migration person.

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mark strunk

Manager

Hanna DistributingTransportation/Trucking/Railroad, 51-200 employees

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Having an assortment of licenses at my disposal with different web platform products was key given the clients included embassies, consulates, universities, etc. all over the world in different bandwidth environments, with different media equipment available, etc. omNovia performed well for the users with moderate to high bandwidth and higher quality equipment. Low-bandwith users did use the audio chat function but preferred less intense platforms that allowed for video. Other products: Watchitoo, Adobe Connect, Google Hangout, WebEx, GoTo Meeting.

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Stefano M. Rivolta

New Media Producer

SRA InternationalGovernment Relations, 51-200 employees

View all 2 answers on this topic

Return on Investment

There has been not one positive thing I can say about Office at Hand.
[I feel] they have been nothing but an issue.
My assigned customer service rep [seems to be] lacking if follow-up, follow through, knowledge of the product, and just seems to not care.
When I get his boss, I usually get some resolution, but only some, and then I pushed by her back to him.
Believe nothing they say and carve out hours to deal with them on the phone or by email.

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mark strunk

Manager

Hanna DistributingTransportation/Trucking/Railroad, 51-200 employees

View all 2 answers on this topic

in person networking since OmNovia allows for live events to be streamed. Without this ability we would only have regular webinars and would miss out on the networking opportunity.

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Verified User

Project Manager in Marketing

Insurance Company, 201-500 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

AT&T Office@Hand Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Webinato Editions & Modules

Edition

Webinato	$699.00¹

Per Room Per Month

Additional Pricing Details

—

Rating Summary

AT&T Office@Hand

Webinato

AT&T Office@Hand

Webinato

Likelihood to Recommend

AT&T Office@Hand

Webinato

Feature Rating Comparison

High quality audio

High quality video

Low bandwidth requirements

Mobile support

Desktop sharing

Whiteboards

Calendar integration

Meeting initiation

Integrates with social media

Record meetings / events

Slideshows

Live chat

Audience polling

Q&A

User authentication

Participant roles & permissions

Confidential attendee list

Pros

AT&T Office@Hand

Webinato

Cons

AT&T Office@Hand

Webinato

Likelihood to Renew

AT&T Office@Hand

Webinato

Alternatives Considered

AT&T Office@Hand

Webinato

Return on Investment

AT&T Office@Hand

Webinato

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

AT&T Office@Hand Editions & Modules

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Webinato Editions & Modules

Edition

Additional Pricing Details

Rating Summary

Add comparison