3 Ratings
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Score 8 out of 100
22 Ratings
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Score 8.9 out of 100

Attribute Ratings

  • Calabrio Teleopti WFM is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.5

ATOSS Staff Efficiency Suite

75%
2 Ratings
9.0

Calabrio Teleopti WFM

90%
10 Ratings

Usability

ATOSS Staff Efficiency Suite

N/A
0 Ratings
9.0

Calabrio Teleopti WFM

90%
1 Rating

Likelihood to Recommend

ATOSS Software AG

ATOSS is well suited for companies working with different work patterns and on different sites. It is also possible to block the changes for the past, which is really useful if payroll is centralized. The interfaces work with multiple systems as well. But in order to avoid having a huge database, it has to be carefully cleaned from time to time by a system admin, especially if you give access to multiple persons.
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Calabrio

Calabrio Teleopti WFM is widely used in our organization, and once we've gotten the hang of it, it's very simple to use. We can manage the entries to each employee's task lists, plan the turns that each teleworker will cover, and swap turns as needed. We can also automate the completion of scheduled management tasks and calculate how much time each employee spends at the company. This application, in general, ensures increased productivity on the call center platform.
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Pros

ATOSS Software AG

  • Flexibility on the configuration
  • Security role access management
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Calabrio

  • It has an excellent schedule, schedules are easily accessible and can be easily created.
  • Calabrio Teleopti WFM makes it possible to effectively request time off for employees in an organized way.
  • There are educational opportunities and this is positive for the company and our employees since the customer service area is great.
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Cons

ATOSS Software AG

  • Reports are not so easy to use.
  • No document upload.
  • Some specific balances needed for our business are not easy to manage.
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Calabrio

  • Compliance monitoring through our Zeacom phone system has been a difficulty. For the years we've had it, we've still had challenges in getting that functionality to work as intended.
  • User interface is somewhat intuitive, but could use an update for more intuitive placement and features.
  • The companion app has some updates issues that could use addressing.
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Pricing Details

ATOSS Staff Efficiency Suite

Starting Price

Editions & Modules

ATOSS Staff Efficiency Suite editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Calabrio Teleopti WFM

    Starting Price

    Editions & Modules

    Calabrio Teleopti WFM editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      ATOSS Software AG

      No answers on this topic

      Calabrio

      It serves my needs perfectly, but it sometimes glitches where you press a link and it downloads the page instead of opens it.
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      Alternatives Considered

      ATOSS Software AG

      This tool is suited for any airline company and based on a market benchmark done in 2009, we selected it as it was the only software that meets our requirements.
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      Calabrio

      We selected Teleopti because we knew shift bids would be one of our top priorities and it came highly recommended in that space. We also were hoping for more advanced PTO management features but that is not a deal breaker for us thankfully. We had demos from all the major WFM software companies and Teleopti impressed us with its ability to seamlessly combine all features of WFM management into an easy to use package. The other companies had many of the same features or better, but their overall presentation just didn't impress.
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      Return on Investment

      ATOSS Software AG

      • Less paper/Excel sheets: everything is centralized in the system
      • Time saving
      • Better communication: information is accessible faster and everywhere for the employees
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      Calabrio

      • Teleopti has increased the efficiency of our department and made scheduling more consistent for employees.
      • Our team has been able to adjust staffing levels to address business levels instead of hiring more staff and just being overstaffed unnecessarily.
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