Likelihood to Recommend I have prepared deeply detailed customised queries to prepare detailed customer reports including markets, segments, classifications and potentials to present to our company management which have been highly appreciated. So, it was well suited in that case. Since I'm traveling a lot for customer visit activities, I frequently need to use it as mobile but it's slightly nightmarish to use its unfriendly search function as well as very slow loading speeds. So, it's less appropriate in that case.
Kerem Kececi Area Sales Manager & Sales Support Executive at Stäubli Robotics Turkiye
Read full review What I have found to be the most critical for my business as a customer of Thryv is the ability to provide an invoice and accept payment with direct linking to my bank account. This has had a dramatic positive impact on my cash flow.
Read full review Pros customised and detailed query preparation offer creation creation of detailed activity reports Kerem Kececi Area Sales Manager & Sales Support Executive at Stäubli Robotics Turkiye
Read full review Customer service is FANTASTIC! Put regularly used and needed tasks under one umbrella. Makes it easy to schedule and post to Social Media Read full review Cons slightly complex user interface and menu items very slow loading speeds particularly for mobile smartphone use missing information for current or next steps of the menu while typing or entering something Kerem Kececi Area Sales Manager & Sales Support Executive at Stäubli Robotics Turkiye
Read full review Offer an automated rewards program for my customer based on their spending and their referrals. Since I use Shopify and they host me it would be nice to get a financial break for not using that part of the package. Maybe providing apps. Read full review Usability Since it's providing useful features, I like to use Aurea CRM on my company PC at the office for my daily activities. However, we are in highly digital age via mobile devices particularly smart phones and we need to use softwares even in mobility which is highly weak feature of Aurea CRM and needs to be improved as soon as possible.
Kerem Kececi Area Sales Manager & Sales Support Executive at Stäubli Robotics Turkiye
Read full review It is very easy to use and the features are great for the ones we utilize. If you have any issues at all, customer service or our sales rep is great to work with and fixes what issues I have. They are always willing to help out and to follow up to make sure you don't have any more issues.
Read full review Support Rating I'm not getting in touch directly with Aurea CRM support team member because they have trained our company's IT team members that are in direct contact with Aurea CRM support channel. As far as I know, the overall support for Aurea CRM is quite good and highly prompt in a professional way.
Kerem Kececi Area Sales Manager & Sales Support Executive at Stäubli Robotics Turkiye
Read full review Although getting through to the right person may take a while, they have the ability to take over your screen and always assist with whatever you need.
Read full review Alternatives Considered I didn't select Aurea CRM myself. Since our company is global, our headquarter has selected Aurea CRM after certain years of old Oracle based Crm use. As far as I know the old one was having some weaknesses about reporting, analysing via queries, lack of marketing activies etc. That's why our top management has selected Aurea CRM for a better solution which I highly agree with it except terrible mobile use.
Kerem Kececi Area Sales Manager & Sales Support Executive at Stäubli Robotics Turkiye
Read full review Let's say use this software because it gives a lot of benefits to the company and we no other software use do not.
Read full review Return on Investment positive impact for efficiency of indoor sales activies positive impact for better report preparation negative impact for mobile use Kerem Kececi Area Sales Manager & Sales Support Executive at Stäubli Robotics Turkiye
Read full review Increased Social Media Presence has kept us in touch with clients I believe our overall package has resulted in increased web traffic. More clients are finding us through social media and web searches than any other year before. Read full review ScreenShots