Likelihood to Recommend The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...
Read full review document understanding, which is a key aspect of process mining, has its strengths and weaknesses. Its capability with handwritten or scanned documents is not there yet - compared to its competitors such as Abbyy. However, the integration with Uipath orchestrator and the studio is fantastic, plus its ability to integrate seamlessly with other applications.
Read full review Pros Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion) User-friendly UI Relatively painless implementation Read full review UiPath can automate any application (Citrix, .NET, HTML, Java, and Office), and is also compatible with Mainframe, SAP, Oracle, and many more systems. There are no design flaws. Efficiently manage a large number of users. Integrated with office desk. Easy to navigate. Uipath technicians always respond in a short time to any problem. Little loss of information when saving information. Reduces documentation management times. Read full review Cons Standard edition is significantly lighter touch than the (pricier) Enterprise version There are similar solutions on the market that are competitively prices and offer positive user experience Data migration can be tricky at times Read full review It seems to be offered as a stand-alone product by UiPath which tends to increase the number of dedicated platforms that in-house developers have to mind. Integration into one of its already existing platforms would have been the best. Nonetheless, this does not impact its performance in any way, but rather the productivity of the user in the long run. Read full review Likelihood to Renew It's been such a helpful investment with a very good return on an investment. The amount of time alone we have been able to say by deploying UiPath Process Mining (formerly ProcessGold) has been worth it alone, not to mention the additional money we are able to generate through deploying these processes
Read full review Usability It's the best tool in the market.
Read full review Support Rating It a good product. I would definitely keep using it in the near future. We have had good feedback within the team and also from our stakeholders on the other side of the table. Right now, there isn't any other tool out there better for doing the tasks that UiPath is doing.
Read full review In-Person Training The trainer was well trained.
Read full review Alternatives Considered UiPath platform allows more flexibility when developing processes and has a great product road map. They are investing in developing new features and improving their products which will allow our clients to accomplish more using UiPath.
Read full review Return on Investment As our customers vary in size and maturity, the ROI ranges accordingly. For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases. For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution. Read full review From the perspective of a 15-man company, UiPath Process Mining enables us to forecast the long term performance needs of our human force, processes, infrastructure, and machinery. Reusability stands out as one of our company's objectives. UiPath Process Mining offers performance data and analytics that guide us and act as benchmarking parameters while gauging the performance of our robots and processes. A company that is intending or already scaled, the accuracy of the performance analytics of your RPA strategy is most vital to minimise resource wastage. UiPath Process Mining has enabled us to track the correlation of our productivity and performance with the resources at hand and then come to rather more accurate business decisions in this regard. Read full review ScreenShots Aurea Process Screenshots