8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 5 out of 100
Top Rated
29 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Likelihood to Recommend

Aurea CX Platform

The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...
Anonymous | TrustRadius Reviewer

UiPath Process Mining (formerly ProcessGold)

UiPath is typically used for processes that involved repetitive work and transaction based. It is suited to automate processes that rely on human judgment. It can however automate parts of processes that involve repetitive work and human judgement. The automate will need to be create in way to group the repetitive tasks together and then group human judgment tasks together to streamline the process.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Reporting & Analytics

Aurea CX Platform
5.3
UiPath Process Mining (formerly ProcessGold)
Dashboards
Aurea CX Platform
6.0
UiPath Process Mining (formerly ProcessGold)
Standard reports
Aurea CX Platform
6.0
UiPath Process Mining (formerly ProcessGold)
Custom reports
Aurea CX Platform
4.0
UiPath Process Mining (formerly ProcessGold)

Process Engine

Aurea CX Platform
5.8
UiPath Process Mining (formerly ProcessGold)
Process designer
Aurea CX Platform
6.0
UiPath Process Mining (formerly ProcessGold)
Process simulation
Aurea CX Platform
7.0
UiPath Process Mining (formerly ProcessGold)
Business rules engine
Aurea CX Platform
5.0
UiPath Process Mining (formerly ProcessGold)
SOA support
Aurea CX Platform
5.0
UiPath Process Mining (formerly ProcessGold)
Process player
Aurea CX Platform
7.0
UiPath Process Mining (formerly ProcessGold)
Model execution
Aurea CX Platform
5.0
UiPath Process Mining (formerly ProcessGold)

Collaboration

Aurea CX Platform
4.0
UiPath Process Mining (formerly ProcessGold)
Social collaboration tools
Aurea CX Platform
4.0
UiPath Process Mining (formerly ProcessGold)

Content Management Capabilties

Aurea CX Platform
4.0
UiPath Process Mining (formerly ProcessGold)
Content management
Aurea CX Platform
4.0
UiPath Process Mining (formerly ProcessGold)

Pros

Aurea CX Platform

  • Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
  • User-friendly UI
  • Relatively painless implementation
Anonymous | TrustRadius Reviewer

UiPath Process Mining (formerly ProcessGold)

  • UiPath can automate any application (Citrix, .NET, HTML, Java, and Office), and is also compatible with Mainframe, SAP, Oracle, and many more systems.
  • There are no design flaws.
  • Efficiently manage a large number of users.
  • Integrated with office desk.
  • Easy to navigate.
  • Uipath technicians always respond in a short time to any problem.
  • Little loss of information when saving information.
  • Reduces documentation management times.
Anonymous | TrustRadius Reviewer

Cons

Aurea CX Platform

  • Standard edition is significantly lighter touch than the (pricier) Enterprise version
  • There are similar solutions on the market that are competitively prices and offer positive user experience
  • Data migration can be tricky at times
Anonymous | TrustRadius Reviewer

UiPath Process Mining (formerly ProcessGold)

  • It seems to be offered as a stand-alone product by UiPath which tends to increase the number of dedicated platforms that in-house developers have to mind. Integration into one of its already existing platforms would have been the best. Nonetheless, this does not impact its performance in any way, but rather the productivity of the user in the long run.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Aurea CX Platform

No score
No answers yet
No answers on this topic

UiPath Process Mining (formerly ProcessGold)

UiPath Process Mining (formerly ProcessGold) 8.6
Based on 2 answers
It's been such a helpful investment with a very good return on an investment. The amount of time alone we have been able to say by deploying UiPath Process Mining (formerly ProcessGold) has been worth it alone, not to mention the additional money we are able to generate through deploying these processes
Anonymous | TrustRadius Reviewer

Usability

Aurea CX Platform

No score
No answers yet
No answers on this topic

UiPath Process Mining (formerly ProcessGold)

UiPath Process Mining (formerly ProcessGold) 9.0
Based on 1 answer
It's the best tool in the market.
Priya Kumari | TrustRadius Reviewer

Support Rating

Aurea CX Platform

No score
No answers yet
No answers on this topic

UiPath Process Mining (formerly ProcessGold)

UiPath Process Mining (formerly ProcessGold) 8.1
Based on 23 answers
It a good product. I would definitely keep using it in the near future. We have had good feedback within the team and also from our stakeholders on the other side of the table. Right now, there isn't any other tool out there better for doing the tasks that UiPath is doing.
Anonymous | TrustRadius Reviewer

In-Person Training

Aurea CX Platform

No score
No answers yet
No answers on this topic

UiPath Process Mining (formerly ProcessGold)

UiPath Process Mining (formerly ProcessGold) 8.0
Based on 1 answer
The trainer was well trained.
Priya Kumari | TrustRadius Reviewer

Alternatives Considered

Aurea CX Platform

No answers on this topic

UiPath Process Mining (formerly ProcessGold)

As we started looking for a process mining software, we checked the most popular ones first, reviewed them, calculated prices, and we finally decided with UiPath. It doesn't require that much technical knowledge as the others, and as it is priced by features used, we could decide which one to use.
Tamás Szabó | TrustRadius Reviewer

Return on Investment

Aurea CX Platform

  • As our customers vary in size and maturity, the ROI ranges accordingly.
  • For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
  • For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.
Anonymous | TrustRadius Reviewer

UiPath Process Mining (formerly ProcessGold)

  • From the perspective of a 15-man company, UiPath Process Mining enables us to forecast the long term performance needs of our human force, processes, infrastructure, and machinery.
  • Reusability stands out as one of our company's objectives. UiPath Process Mining offers performance data and analytics that guide us and act as benchmarking parameters while gauging the performance of our robots and processes.
  • A company that is intending or already scaled, the accuracy of the performance analytics of your RPA strategy is most vital to minimise resource wastage. UiPath Process Mining has enabled us to track the correlation of our productivity and performance with the resources at hand and then come to rather more accurate business decisions in this regard.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Aurea CX Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Aurea CX Platform Editions & Modules

Edition
License$200,0001
  1. Per Year
Additional Pricing Details

UiPath Process Mining (formerly ProcessGold)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

UiPath Process Mining (formerly ProcessGold) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Aurea CX Platform
5.0
UiPath Process Mining (formerly ProcessGold)
8.2

Likelihood to Renew

Aurea CX Platform
UiPath Process Mining (formerly ProcessGold)
8.6

Usability

Aurea CX Platform
UiPath Process Mining (formerly ProcessGold)
9.0

Support Rating

Aurea CX Platform
UiPath Process Mining (formerly ProcessGold)
8.1

In-Person Training

Aurea CX Platform
UiPath Process Mining (formerly ProcessGold)
8.0

Online Training

Aurea CX Platform
UiPath Process Mining (formerly ProcessGold)
8.0

Implementation Rating

Aurea CX Platform
UiPath Process Mining (formerly ProcessGold)
8.0

Add comparison