What users are saying about
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Top Rated
572 Ratings
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Top Rated
553 Ratings

Avalara

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Top Rated
572 Ratings
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Score 8.3 out of 100

Xero

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Top Rated
553 Ratings
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Score 8.7 out of 100

Feature Set Ratings

    Type of tax

    7.6

    Avalara

    76%

    Xero

    Feature Set Not Supported
    N/A
    Avalara ranks higher in 4/4 features

    Sales and Use Taxes

    8.7
    87%
    216 Ratings
    N/A
    0 Ratings

    Cross-border Taxes

    8.3
    83%
    46 Ratings
    N/A
    0 Ratings

    VAT / GST Taxes

    6.7
    67%
    38 Ratings
    N/A
    0 Ratings

    Energy and Fuel Taxes

    6.6
    66%
    20 Ratings
    N/A
    0 Ratings

    Tax Reporting & Compliance

    8.0

    Avalara

    80%

    Xero

    Feature Set Not Supported
    N/A
    Avalara ranks higher in 7/7 features

    Geolocation for Tax Assessment

    8.2
    82%
    120 Ratings
    N/A
    0 Ratings

    3rd-Party Software Integrations

    7.9
    79%
    160 Ratings
    N/A
    0 Ratings

    Tax Data Reporting

    8.2
    82%
    182 Ratings
    N/A
    0 Ratings

    Compliance Administration Management

    7.7
    77%
    135 Ratings
    N/A
    0 Ratings

    Tax Exemption Processing

    8.3
    83%
    148 Ratings
    N/A
    0 Ratings

    Tax Document Management

    8.0
    80%
    141 Ratings
    N/A
    0 Ratings

    Complex Tax Scenario Management

    7.6
    76%
    95 Ratings
    N/A
    0 Ratings

    Payroll Management

    Avalara

    Feature Set Not Supported
    N/A
    8.3

    Xero

    83%
    Xero ranks higher in 5/5 features

    Pay calculation

    N/A
    0 Ratings
    8.1
    81%
    64 Ratings

    Benefit plan administration

    N/A
    0 Ratings
    8.2
    82%
    23 Ratings

    Direct deposit files

    N/A
    0 Ratings
    8.9
    89%
    49 Ratings

    Salary revision and increment management

    N/A
    0 Ratings
    8.8
    88%
    41 Ratings

    Reimbursement management

    N/A
    0 Ratings
    7.6
    76%
    54 Ratings

    Customization

    Avalara

    Feature Set Not Supported
    N/A
    7.7

    Xero

    77%
    Xero ranks higher in 2/2 features

    API for custom integration

    N/A
    0 Ratings
    7.3
    73%
    78 Ratings

    Plug-ins

    N/A
    0 Ratings
    8.1
    81%
    85 Ratings

    Security

    Avalara

    Feature Set Not Supported
    N/A
    8.6

    Xero

    86%
    Xero ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    8.8
    88%
    72 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.4
    84%
    114 Ratings

    Reporting & Analytics

    Avalara

    Feature Set Not Supported
    N/A
    8.2

    Xero

    82%
    Xero ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    8.0
    80%
    129 Ratings

    Standard reports

    N/A
    0 Ratings
    8.7
    87%
    132 Ratings

    Custom reports

    N/A
    0 Ratings
    7.9
    79%
    121 Ratings

    General Ledger and Configurable Accounting

    Avalara

    Feature Set Not Supported
    N/A
    8.1

    Xero

    81%
    Xero ranks higher in 21/21 features

    Accounts payable

    N/A
    0 Ratings
    8.7
    87%
    130 Ratings

    Accounts receivable

    N/A
    0 Ratings
    8.7
    87%
    131 Ratings

    Cash management

    N/A
    0 Ratings
    8.1
    81%
    121 Ratings

    Bank reconciliation

    N/A
    0 Ratings
    8.9
    89%
    137 Ratings

    Expense management

    N/A
    0 Ratings
    8.1
    81%
    125 Ratings

    Time tracking

    N/A
    0 Ratings
    6.9
    69%
    42 Ratings

    Fixed asset management

    N/A
    0 Ratings
    7.2
    72%
    86 Ratings

    Multi-currency support

    N/A
    0 Ratings
    8.2
    82%
    82 Ratings

    Multi-division support

    N/A
    0 Ratings
    7.6
    76%
    74 Ratings

    Regulations compliance

    N/A
    0 Ratings
    8.3
    83%
    67 Ratings

    Electronic tax filing

    N/A
    0 Ratings
    8.3
    83%
    65 Ratings

    Self-service portal

    N/A
    0 Ratings
    7.8
    78%
    80 Ratings

    Global Financial Support

    N/A
    0 Ratings
    8.1
    81%
    36 Ratings

    Primary and Secondary Ledgers

    N/A
    0 Ratings
    7.7
    77%
    34 Ratings

    Intercompany Accounting

    N/A
    0 Ratings
    7.4
    74%
    40 Ratings

    Localizations

    N/A
    0 Ratings
    8.2
    82%
    40 Ratings

    Journals and Reconciliations

    N/A
    0 Ratings
    8.7
    87%
    89 Ratings

    Enterprise Accounting

    N/A
    0 Ratings
    7.4
    74%
    33 Ratings

    Configurable Accounting

    N/A
    0 Ratings
    8.3
    83%
    59 Ratings

    Centralized Rules Framework

    N/A
    0 Ratings
    8.0
    80%
    33 Ratings

    Standardized Processes

    N/A
    0 Ratings
    8.5
    85%
    59 Ratings

    Inventory Management

    Avalara

    Feature Set Not Supported
    N/A
    6.8

    Xero

    68%
    Xero ranks higher in 4/4 features

    Inventory tracking

    N/A
    0 Ratings
    6.1
    61%
    60 Ratings

    Automatic reordering

    N/A
    0 Ratings
    7.2
    72%
    24 Ratings

    Location management

    N/A
    0 Ratings
    7.7
    77%
    29 Ratings

    Manufacturing module

    N/A
    0 Ratings
    6.3
    63%
    16 Ratings

    Order Management

    Avalara

    Feature Set Not Supported
    N/A
    7.7

    Xero

    77%
    Xero ranks higher in 7/7 features

    Pricing

    N/A
    0 Ratings
    7.3
    73%
    61 Ratings

    Order entry

    N/A
    0 Ratings
    7.8
    78%
    56 Ratings

    Credit card processing

    N/A
    0 Ratings
    8.6
    86%
    57 Ratings

    Cost of goods sold

    N/A
    0 Ratings
    8.1
    81%
    65 Ratings

    Order Orchestration

    N/A
    0 Ratings
    7.3
    73%
    21 Ratings

    End-to-end order visibility

    N/A
    0 Ratings
    7.4
    74%
    24 Ratings

    Order exception Resolution

    N/A
    0 Ratings
    7.5
    75%
    17 Ratings

    Attribute Ratings

    • Xero is rated higher in 9 areas: Likelihood to Recommend, Usability, Availability, Performance, Support Rating, In-Person Training, Online Training, Implementation Rating, Product Scalability
    • Avalara and Xero are tied in 1 area: Likelihood to Renew

    Likelihood to Recommend

    8.2

    Avalara

    82%
    331 Ratings
    8.8

    Xero

    88%
    155 Ratings

    Likelihood to Renew

    9.1

    Avalara

    91%
    20 Ratings
    9.1

    Xero

    91%
    29 Ratings

    Usability

    8.2

    Avalara

    82%
    323 Ratings
    8.9

    Xero

    89%
    80 Ratings

    Availability

    8.3

    Avalara

    83%
    14 Ratings
    9.0

    Xero

    90%
    20 Ratings

    Performance

    8.3

    Avalara

    83%
    14 Ratings
    10.0

    Xero

    100%
    16 Ratings

    Support Rating

    3.7

    Avalara

    37%
    23 Ratings
    7.3

    Xero

    73%
    37 Ratings

    In-Person Training

    8.0

    Avalara

    80%
    2 Ratings
    9.1

    Xero

    91%
    1 Rating

    Online Training

    7.3

    Avalara

    73%
    3 Ratings
    10.0

    Xero

    100%
    5 Ratings

    Implementation Rating

    6.8

    Avalara

    68%
    389 Ratings
    9.5

    Xero

    95%
    18 Ratings

    Product Scalability

    8.3

    Avalara

    83%
    7 Ratings
    10.0

    Xero

    100%
    6 Ratings

    Likelihood to Recommend

    Avalara

    I haven't used other sales tax service providers, so I can't compare it to others. However, I have found it to be extremely necessary as we grow and expand into other states so that we aren't spending all our time figuring out the complex tax laws, jurisdictions, rates, etc. for our customer sales. It gives us peace of mind that the correct taxes are being filed and we are compliant. There are definitely areas for improvement, but it's a great service.
    Anonymous | TrustRadius Reviewer

    Xero

    Xero is a 10-point software since it streamlines accounting and financial processes with great agility, generating immediate productivity. I recommend using all its features since, from creating reports to paying bills, the whole process is easy and does not require much knowledge. We can use it remotely with our phones and still build fluidity, plus it can be integrated with Salesforce, building even more power for short-term results.
    Bernadette Johnsen | TrustRadius Reviewer

    Pros

    Avalara

    • Avatax stays current with all the changes in rates and does an excellent job of calculating the correct sales tax to charge.
    • The reporting interface for sales tax reports is easy to use and once you set up a report you can save it as a favorite and rerun it any time with one click. Their UI on the reporting is simple and provides a minimum number of clicks to get the data you want and export it to Excel where every number lives whether it belongs there or not!
    Tom Berkompas | TrustRadius Reviewer

    Xero

    • Reporting (customizing look and contents and the ability to add multiple comparative periods is brilliant and not found in many other competitors.
    • Bank feeds. The way they organize bank feed and subsequent matching or coding is very user-friendly for non-accountants and fast for accountants.
    • Can file VAT returns and is MTD compliant in UK.
    • Customer support has been helpful (at least in my experience).
    Mohsin Ejaz | TrustRadius Reviewer

    Cons

    Avalara

    • In the beginning our programmer wished to speak directly with a programmer at Avalara so he could have some specific questions answered. Instead he was referred to a forum where he had to post his questions. This delayed our implementation of Avatax.
    • I'm not sure if there is help available to assist in learning how to reconcile sales tax returns or not. We basically had to figure out how to do that ourselves.
    Bruce Griffith | TrustRadius Reviewer

    Xero

    • Overall it is a great platform and quite comprehensive for US based users.
    • However, if we focus on multinational companies that want to integrate the information of different companies in several countries within the same solution, we find the need to carry out reports outside the platform to provide the accounting structure and compliance necessary in countries outside the US.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Avalara

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $21 per month

    Avalara Editions & Modules

    Additional Pricing Details

    Xero

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $11 per month

    Xero Editions & Modules

    Edition
    Early$111
    Growing$321
    Established$621
    1. per month
    Additional Pricing Details

    Likelihood to Renew

    Avalara

    Avalara 9.1
    Based on 20 answers
    I have not been able to find a company that does it better than Avalara. I still have lots of problems, but we are working through them. Based on other demos i have seen and talking with peers in other companies, this is the best.
    Jessica Gorbett | TrustRadius Reviewer

    Xero

    Xero 9.1
    Based on 29 answers
    In addition to the matters covered in this review, my reason for renewing this product is that Xero's functionality and the constant updates that the company provides, makes the software even more business friendly. The software therefore builds a brand loyalty among customers.
    Sarang Mandke | TrustRadius Reviewer

    Usability

    Avalara

    Avalara 8.2
    Based on 323 answers
    I give Avalara a rating of 10 because of how easy it has been to train various, lower level employees to use the platform with fidelity. Even in my own training as an Account Executive who is responsible for calculating taxes on new deals, I was able to pick up the Avalara platform fairly quickly because of how easy and intuitive it is to use.
    Andy Webber | TrustRadius Reviewer

    Xero

    Xero 8.9
    Based on 80 answers
    It has deep functionality, and it's easy to use for invoicing, quoting, financial reporting, and customer management. This product manages financial information for small business owners in a unique way. The phone interface is really good as well-meaning I can keep on top of the finances on my phone and feel confident about the financial decisions I'm making.
    Carolyn Swora | TrustRadius Reviewer

    Reliability and Availability

    Avalara

    Avalara 8.3
    Based on 14 answers
    I have been using Avalara for years and do not remember ever having an outage during working hours. The service is accurate and dependable.
    Elaine Ware | TrustRadius Reviewer

    Xero

    Xero 9.0
    Based on 20 answers
    We have been actively using and 100% Xero based for our ecommerce accounting practice for over 4 years. There has on been one real outage for more than 5 minutes. Xero was open and transparent about the outage, what they were doing to resolve the issue, and provided 15 minute updates. Showing how they care about their customers and partners. Plus, showing that their customers care too, were understanding, and went surfing or in our case took a nap. Couldn't run our business without Xero as a partner.
    Scott Scharf | TrustRadius Reviewer

    Performance

    Avalara

    Avalara 8.3
    Based on 14 answers
    We do have trouble tying Avalara's reporting back to our POS, but we just got a new POS system and there are bugs we are still trying to work out within the POS system. I do not believe this is an Avalara issue
    Jessica Gorbett | TrustRadius Reviewer

    Xero

    Xero 10.0
    Based on 16 answers
    Pages generally load quickly, but it's a fairly common occurrence to have pages taking a bit longer than I'd like to load (as in, 4+ seconds). Occasionally I have to refresh a page to get it to work. Bank feed and integrations tend to be slow in general, but that could easily be due to API latency on the side of the other parties. Most of the time, though, the bank feeds refresh before I login so it's not a huge problem. Not necessarily good performance compared to a local app like QuickBooks desktop, but definitely good performance for a cloud application. Room for growth? yes.
    Anonymous | TrustRadius Reviewer

    Support Rating

    Avalara

    Avalara 3.7
    Based on 23 answers
    Avalara is not consistent in giving us information timely. For instance, right now, we have a help desk ticket with them that's been open since October. They are still trying to figure it out and we haven't gotten any feedback on where they are at or what is going on. That seems to me a very excessive amount of time to be working on a problem. Was it forgotten? Is there something bigger going on? Do they need something from us? An update would be helpful.
    Also, many times when we call with an issue or concern (wrong tax rate for instance) we generally feel like the help desk assumes it's of our doing instead of theirs and doesn't truely listen when we explain the problem because we end up repeating it over and over as well as sending examples. We expect more respect on our end.
    Anonymous | TrustRadius Reviewer

    Xero

    Xero 7.3
    Based on 37 answers
    Support has always been responsive and quickly resolved any questions I have. The only reason I don't give full points is because there's no way to call for immediate help. I'm fine with this because I don't need it badly enough to pay for it
    Dave Olsen | TrustRadius Reviewer

    In-Person Training

    Avalara

    Avalara 8.0
    Based on 2 answers
    I wasn't here when they first started with Avalara.
    Janey Graves | TrustRadius Reviewer

    Xero

    Xero 9.1
    Based on 1 answer
    The format was great; someone was there to ask questions or help if you were stuck.
    Garreth Collard | TrustRadius Reviewer

    Online Training

    Avalara

    Avalara 7.3
    Based on 3 answers
    The videos go too fast; I kept having to pause them and go back. They don't allow for any practice transactions or provide training materials.
    Kathleen Gage | TrustRadius Reviewer

    Xero

    Xero 10.0
    Based on 5 answers
    All of Xero's training is online and available for anyone (business owner or accountants) to learn and become experts in their system. There is a range of content from product training to real world webinars from their partners. Xero is beautiful accounting software and their training is the same.
    Scott Scharf | TrustRadius Reviewer

    Implementation Rating

    Avalara

    Avalara 6.8
    Based on 389 answers
    The implementation team from Avalara was very knowledgable and did a good job of passing along information so that we could maintain the system and be able to make future changes ourselves. We had asked for some custom tax setup and they worked with us to get additional taxes set up that they didn't previously have. They worked with us to pull our documentation on tax rules and make sure those were included. I had hoped more scenarios would be there out of the box to cut down on the configuration time.
    Anonymous | TrustRadius Reviewer

    Xero

    Xero 9.5
    Based on 18 answers
    If it can be done, time the implementation near a new fiscal year so you can start clean. Otherwise, you have to go back and do historical data from the beginning of the fiscal year, which can be brain draining.
    Andre Yeu | TrustRadius Reviewer

    Alternatives Considered

    Avalara

    We've looked at some other products but have been satisfied enough with Avalara that we've never had an interest in moving to another platform. It integrates well with our systems and does a great job for us. We have had some relationship management turnover and unmet expectations along with that experience, but generally have been able to resolve the issues.
    Jere Allen | TrustRadius Reviewer

    Xero

    Solely the ease of use. This has saved me so much time on day-to-day tracking it is astonishing. Not only does it make it super easy to send invoices, but it also makes it easy to print invoices off, eases the process of partial payments, and keeps good track of all notes made to the account.
    Molly Felber | TrustRadius Reviewer

    Scalability

    Avalara

    Avalara 8.3
    Based on 7 answers
    There is no change that has to happen as your company grows, Avalara continues to do it's job for any size company
    Anonymous | TrustRadius Reviewer

    Xero

    Xero 10.0
    Based on 6 answers
    Over 600 plus apps available for integration and easy to create standard charts of account and report templates to implement across multiple entities. Same pricing regardless of number of transactions or users. Real benefit is variety of integrated apps that allow you to automate processes and have functionality that 10 years ago was only available in ERP systems costing hundreds of thousands.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Avalara

    • Prior to Avalara, we had two full-time people doing nothing but tax returns. Now, we only review data via reports within Avalara and it takes one person about 2 hours a month.
    • Certificate exemption was a manual process we tracked on an excel spreadsheet. It was not always easy to read and wrought with human error. CertCapture has made this process digital and saved us countless amounts of time.
    • With Avalara managing the taxation through our ERP, we rarely have to worry about the taxation not being correct on our invoices to our customers. This saves time in having to investigate tax rates by state, county, and jurisdiction.
    Anonymous | TrustRadius Reviewer

    Xero

    • Makes bookkeeping easier for clients or for us to do on behalf of clients.
    • Time saving reports for BAS preparation.
    • Picks up on potential issues in General Ledger Exceptions report.
    • Dashboard can show accounts watchlist and current payables/receivables.
    • Matches bills/sales to bank feed transactions and you can select multiple or split payments.
    Lauren Boyle | TrustRadius Reviewer

    Screenshots

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