Axway AMPLIFY Managed File Transfer vs OpenText XM Fax

• If you use Axway SecureTransport with their edge server. The system separates your user accounts from the first point of entry into the system. This is done by creating an edge device in your DMZ that acts only as a proxy to the backend ST server.
• Their support has been really good when you have a questions or issues with the version you are on. They respond pretty quickly to your open cases.
• I also like the fact that their system can be really customizable. This does take a little bit of knowledge of how the system works. I did go to a 4 day class that Axway provided back in version 4.
• They support a wide range of security and automation when it comes to sending/receiving files.
• They have low CVE vulnerabilities and they keep up with the latest security holes that may arise.
• SecureTransport is a pretty solid platform and it's pretty hands off once it's up and running. We did have to tweak a few things regarding the memory allocated to the running services and there are a still few open bugs that are supposed to be released in the next SecureTransport. Those are not causing any issue on our side.
• You can create different templates for your HTTPS sites. This is useful if you have different needs for your customers.

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• Faxes deliver straight to your email, no paper waste, high availability, can be access through email applications, web browser or handheld devices
• Sending faxes are easy as simple composing email. You can attach different types of document.
• Customized faxing profiles for outbound faxing, create multiple formats (layouts) for incoming or outgoing faxes
• Great tech support

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• I have come a cross several bugs that came up in their new releases, but this is kind of expected given they support a wide range of technologies in terms of B2B transfers or ad-hoc transfers.
• Support is sometimes difficult to communicate with just because of them being out of India. They are responsive and know their stuff when it comes to SecureTransport.

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• Error logs include error codes, but sometimes it is hard to understand what it means. Either a shared documentation or detailed error log might help end users better to detect any issue on fax requests.

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• Once the system is set up and operational, the only internal support would be to configure new accounts or research failed transmissions. It's really hands off once you have it up and running. It doesn't require a bunch of support or baby sitting.
• We are able to offer new services to our business customers which benefits both sides.

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• Overall it expedites approvals when an approving authority is mobile, effectively helping to ensure no slow down in business.
• It works wherever you are so nobody is waiting for an approval and even people outside the company can use it.

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