Likelihood to Recommend If your desire is to use an Azure Bing Custom Search API for a definitive solution, I recommend that you run a test instance and try it out first. Test it and you will see how easy it is to get the results you want. Take the opportunity to test how easy it is to search for your user
Read full review Coveo Relevance Cloud is a great solution to implement into Salesforce to provide Knowledge-Centered Support, Enhancements to a Customer Community, to provide sales aids, or to complement your customized app in Salesforce.
Read full review Pros Searching API for custom search integration Recommending solutions for our products Search Engine Optimization (SEO) options Read full review Coveo is fast, search results come up quick (though it's not always great). Not much complexity to run. Coveo is implemented within our portal and doesn't require extra steps to use it. Read full review Cons Amount of results Marketing (still not really used) Algorithms regarding safe x non-safe x work safe Read full review It would be great if Coveo 6 allowed you to rebuild indexes from a certain subtree instead of needing to rebuild the entire tree to see changes. This functionality was added in Coveo 7 and is very useful. In Coveo 6, integration with Sitecore is more difficult than one would expect. This integration is much improved in Coveo 7. I have seen cases where an exception thrown when crawling a specific document will cause the indexing to stop completely. I believe this only happens in implementations using custom faceting but it could be handled more efficiently if the trouble document was skipped and the indexing could continue. Relevancy ranking editor is good but not as powerful as GSA. GSA offers a self-learning scorer which automatically analyzes user behavior and the specific links that users click on for specific queries to fine tune relevance and scoring. We've ran into issues on multiple clients with Sitecore items being indexed multiple times in Sitecore 7 and Coveo 7. The fix Coveo suggested was to upgrade our Sitecore version and Coveo but unfortunately this didn't resolve our issue. After months of testing we were finally able to resolve this by implementing our own CoveoItemCrawler to get around the issue (based on https://developers.coveo.com/display/public/SC201404/Items+in+the+Same+Language+Gets+Indexed+Multiple+Times;jsessionid=3C1A2AE33540E0A0B8BB52BA3A64AF70). Integration with RabbitMQ in Coveo 7 seems error prone. We often see the error "The AMQP operation was interrupted" and on occasion, need to restart the Coveo service to get this operating again. In some extreme cases, we have also had to restart the server because of issues when attempting to restart the Coveo service. Read full review Likelihood to Renew This question is not applicable to me
Read full review Alternatives Considered Azure Bing Custom Search is a commercial-grade solution that lets you create a highly personalized web search experience that delivers dramatically better and more relevant results. While Bing's Web Search API lets you search the entire web, Bing's Custom Search lets you select the slices of the web you want to search and control the ranking when searching within the targeted webspace.
Read full review Return on Investment Increase in productivity Better yield in income Satisfied customers Read full review Quick to find things in a massive database when needed. Results need to be more concise - sometimes we spend more time looking for the right file than if we were to just search amongst our own networks instead. Coveo is not always the most useful but does its job when general information is needed. Read full review ScreenShots