Balto vs. Fireflies.ai

New agents are given Balto and are able to take calls successfully from day one. They take incoming calls and Balto listens to both sides of the conversation and when things are said it will prompt the agent to move forward in different ways. It also will prompt if agents are speaking too much or if the agent isn't listening and asking the same question it will prompt them.

Incentivized

fireflies.ai is a Voice as a Service (VaaS) platform that enables developers to build and deploy voice-enabled applications without the need for professional services or the burden of deploying and managing their own voice engine. Absolutely seamless to add to your calls. Basic configuration and there you go. The interface is amazing. They've almost idiot-proofed their UI.

• Lights up to let us know we are following the script.
• Makes sure we are asking and gathering all the correct questions.
• I like that we get confetti at the end to tell us we have done a good job.

Incentivized

• Helps in transcription & take notes.
• Listening to the meeting is very easy.
• Can be integrated into other various software.
• They also provide the option to download the meeting and the option to like & dislike the recording.
• And I love their soundbites features which I can use to highlight the specific part of the recording for future use.

Incentivized

• Just making sure it is hearing what is said correctly.

Incentivized

• The transcript accuracy can be improved.
• The pricing is also kind of expensive.
• No video recording which for the price should be included.

I think Fireflies is easier to use than Gong. It may not have as many features (that I could tell, at least), but it was way quicker and easier to use.

Incentivized

• This question is above my pay scale.

Incentivized

• It has helped me keep the notes in more easier way.
• And also helped me by keeping the recording and providing the transcription of the meeting.

Incentivized