Bandwidth vs. CloudContactAI

Bandwidth covers the majority of areas where we had customers. However, there are still some areas we would have like to see them cover for calls. They cover more areas than our other carriers, but they did surprise us from time to time by an inability to be able to deliver call transport.

Incentivized

CloudContactAI is a great platform for communicating with customers and sending them deals. Through CloudContactAI we inform customers about good deals, business updates, and to schedule meetings in bulk. We don't have multiple physical locations, but the clients functionality is a great feature that enables users to create different sub accounts to manage multiple store locations, departments, or clients.

• Bandwidth has great customer service. They are all friendly and super helpful.
• They are innovative and constantly updating their APIs, UIs, and products they offer.
• Their UI and API are user friendly and intuitive.

Incentivized

• Facilitate email campaigns
• Facilitate voice campaigns
• Facilitate SMS campaigns

• Their dashboard is lacking. We would love to see some additional graphing components, live traffic views, etc.
• Their E911 infrastructure is still separate, making things a bit complex to provision endpoints and manage them.
• SMS/MMS is a little behind competitors like Twilio, but still usable and very reliable.

Incentivized

• Can improve the voice calling functionality
• Can make the user interface a little easier
• Can improve the billing section

I give CloudContactAI a 10/10 because it solves all of the issues I have on just one platform. Before I discovered CCAI, I was using multiple platforms to manage all of my communication. This started to become an issue--I had so many tabs on my browser that it began to be counterproductive. CloudContactAI simplifies communication.

CloudContactAI has offered their total support throughout the entire process. They helped me onboard and establish my organization. Whenever I've had a fast, simple question, I was able to consult their documentation page or chatbot on their website to find the support I needed within just a couple of minutes.

Their pricing is tough to beat, the reliability is great. And then add a few more positive things, like the tools and customer support, and that makes it a no-brainer.

Incentivized

[CloudContactAI] is a lot better than other products because it offers an insightful blog to help you become a better marketer, video tutorials for every feature.

• We found Bandwidth to be very easy to work with and they grew as we grew. Their pricing was very competitive and they were always willing to take another look at their pricing for us.

Incentivized

• Helped improve customer relationships
• Helped drive more sales
• Helped provide better support for our customers