Bandwidth vs. Exotel

Bandwidth covers the majority of areas where we had customers. However, there are still some areas we would have like to see them cover for calls. They cover more areas than our other carriers, but they did surprise us from time to time by an inability to be able to deliver call transport.

Incentivized

Exotel is well suited for: - Small and mid-sized Internet based businesses where it is necessary for them to have a very strong customer support team working round the clock and in different shifts. - Company making large number of calls and sending mass SMS's. They can do that on a single cloud based platform. Exotel might not be a good fit if: -it is not a call intensive business that you want to cater to. Though the setup cost is very low but it follows economies of scale i.e. more the number of calls, less will be per call cost.

Incentivized

• Bandwidth has great customer service. They are all friendly and super helpful.
• They are innovative and constantly updating their APIs, UIs, and products they offer.
• Their UI and API are user friendly and intuitive.

Incentivized

• Affordable Solution: First and foremost the platform is very much affordable for a small start-up starting their business and want to connect with their leads and serve their clients economically.
• Easy to Use: Anyone can start using the platform from the Day 1. No extensive training required for it. Just integrate your phone number with the platform and solve customer problems at godspeed!
• IVR Set-up- Want to have different services on a single number for your Services. Set-up IVR and make your life easy.

Incentivized

• Their dashboard is lacking. We would love to see some additional graphing components, live traffic views, etc.
• Their E911 infrastructure is still separate, making things a bit complex to provision endpoints and manage them.
• SMS/MMS is a little behind competitors like Twilio, but still usable and very reliable.

Incentivized

• Communication
• Not for large companies
• Volume of texts

Incentivized

Their pricing is tough to beat, the reliability is great. And then add a few more positive things, like the tools and customer support, and that makes it a no-brainer.

Incentivized

Exotel was selected by us because of the following reasons: -Low set-up and maintenance cost as compared to its peers. -Prompt customer service: You want to upgrade your plan or facing any issues around the platform, Exotel team is just a call away. -Call recording Quality was also better than the peers.

Incentivized

• We found Bandwidth to be very easy to work with and they grew as we grew. Their pricing was very competitive and they were always willing to take another look at their pricing for us.

Incentivized

• This increased onboarding efficiency to save money on startup.
• This saved us money by getting both services from one company.
• Con was price was higher than we would have liked but efficiency made up for that.

Incentivized