Benefitfocus vs. Collective Health

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Benefitfocus
Score 7.6 out of 10
N/A
Benefitfocus headquartered in Charleston, South Carolina offers their eponymous platform for benefits administration, featuring the Benefitfocus Marketplace.N/A
Collective Health
Score 9.0 out of 10
N/A
Collective Health is a healthcare administration platform designed to help employees better understand and utilized their benefits and businesses to control healthcare costs by centralizing healthcare data in one location.N/A
Pricing
BenefitfocusCollective Health
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
BenefitfocusCollective Health
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
BenefitfocusCollective Health
Top Pros
Top Cons

No answers on this topic

Best Alternatives
BenefitfocusCollective Health
Small Businesses
Justworks
Justworks
Score 7.8 out of 10
Justworks
Justworks
Score 7.8 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.5 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.5 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 7.3 out of 10
Infor Human Resources
Infor Human Resources
Score 7.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BenefitfocusCollective Health
Likelihood to Recommend
10.0
(2 ratings)
9.0
(2 ratings)
Support Rating
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
BenefitfocusCollective Health
Likelihood to Recommend
Benefitfocus
It is well suited for a small company of maybe 300-400. It is less appropriate for companies in areas where a transit and parking benefit is a must.
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Collective Health
It has been a great and easy experience, and I'd highly recommend it to colleagues. It is easy to navigate, all my information is in one place, and if I need additional help within the tool -- some resources quickly help answer any additional questions I may have.
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Pros
Benefitfocus
  • Enrollment Reports
  • Customer Service
  • File Feed Setup
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Collective Health
  • Collective Health does a good job of breaking down the costs associated with the utilization of any given medical service
  • Collective Health helps users locate the best medical provider and/or facility that is best for them
  • Collective Health provides quick and reliable support channels to users
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Cons
Benefitfocus
  • Great at selling their product but not keeping their promises.
  • Too many glitches and they always advise it will be updated/corrected on their next "quarterly update".
  • They can't administer QTB plans (parking and transit) which is an essential benefit plan offered to companies. They didn't officially come out with this news until after we had implemented and launched the program. During implementation, they made it appear like it would work.
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Collective Health
  • Logout time, I know there is sensitive information, but sometimes I wish I wasn't auto logged out of my account after some time.
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Support Rating
Benefitfocus
No answers on this topic
Collective Health
I've reached out to support a few times, and they are always super responsive over email, and willing to jump on a phone call too to discuss my issue directly.
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Alternatives Considered
Benefitfocus
Did not research any, as we were using Benefitfocus for our Allstate benefits for years prior to implementing it with all benefits.
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Collective Health
The UI of Collective Health is sleek and intuitive, and the company provides extremely quick and remarkably reliable via their support channels (Message, Chat and Phone Call). Moreover, the descriptions they provide for each medical service is succinct and still very informative.
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Return on Investment
Benefitfocus
  • It was a negative impact because we launched the program during open enrollment only to revert back to the old platform, BeneTrac, 3 months later.
  • Bad impression on the benefits team to implement a program that didn't deliver.
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Collective Health
  • Collective Health has helped employees more accurately forecast their medical expenses and budget accordingly
  • Collective Health has significantly improved the experience of employees with the submission of medical expenses claims
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ScreenShots