What users are saying about
4 Ratings
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Score 7 out of 100
3 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

Benefitfocus

It is well suited for a small company of maybe 300-400. It is less appropriate for companies in areas where a transit and parking benefit is a must.
Anonymous | TrustRadius Reviewer

Collective Health

It has been a great and easy experience, and I'd highly recommend it to colleagues. It is easy to navigate, all my information is in one place, and if I need additional help within the tool -- some resources quickly help answer any additional questions I may have.
Rachel Friedlander-Holm | TrustRadius Reviewer

Pros

Benefitfocus

  • Great front face - updated graphics and advanced technology.
  • Video Library and an option to create your own videos.
  • Option to do a comparison chart of benefit plans.
  • Easy on the employee's eye.
Anonymous | TrustRadius Reviewer

Collective Health

  • Collective Health does a good job of breaking down the costs associated with the utilization of any given medical service
  • Collective Health helps users locate the best medical provider and/or facility that is best for them
  • Collective Health provides quick and reliable support channels to users
Tolulope Lawal | TrustRadius Reviewer

Cons

Benefitfocus

  • Great at selling their product but not keeping their promises.
  • Too many glitches and they always advise it will be updated/corrected on their next "quarterly update".
  • They can't administer QTB plans (parking and transit) which is an essential benefit plan offered to companies. They didn't officially come out with this news until after we had implemented and launched the program. During implementation, they made it appear like it would work.
Anonymous | TrustRadius Reviewer

Collective Health

  • Logout time, I know there is sensitive information, but sometimes I wish I wasn't auto logged out of my account after some time.
Rachel Friedlander-Holm | TrustRadius Reviewer

Support Rating

Benefitfocus

No score
No answers yet
No answers on this topic

Collective Health

Collective Health 9.0
Based on 2 answers
I've reached out to support a few times, and they are always super responsive over email, and willing to jump on a phone call too to discuss my issue directly.
Rachel Friedlander-Holm | TrustRadius Reviewer

Alternatives Considered

Benefitfocus

I thought it would be a good facelift and upgrade to BeneTrac which was outdated and hadn't done anything to change the look and feel of their platform. Only to find out Benetrac is more adaptable to manual changes and needs.
Anonymous | TrustRadius Reviewer

Collective Health

The UI of Collective Health is sleek and intuitive, and the company provides extremely quick and remarkably reliable via their support channels (Message, Chat and Phone Call). Moreover, the descriptions they provide for each medical service is succinct and still very informative.
Tolulope Lawal | TrustRadius Reviewer

Return on Investment

Benefitfocus

  • It was a negative impact because we launched the program during open enrollment only to revert back to the old platform, BeneTrac, 3 months later.
  • Bad impression on the benefits team to implement a program that didn't deliver.
Anonymous | TrustRadius Reviewer

Collective Health

  • Collective Health has helped employees more accurately forecast their medical expenses and budget accordingly
  • Collective Health has significantly improved the experience of employees with the submission of medical expenses claims
Tolulope Lawal | TrustRadius Reviewer

Pricing Details

Benefitfocus

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Collective Health

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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