Blackbaud CRM vs. Claritysoft

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Blackbaud CRM
Score 7.4 out of 10
N/A
Designed for large, complex organizations as well as federated and international nonprofits.N/A
Claritysoft
Score 6.5 out of 10
N/A
CloudSoft is a simple, cloud-based CRM system for SMBs.
$39
per month
Pricing
Blackbaud CRMClaritysoft
Editions & Modules
No answers on this topic
Claritysoft
$39.00
Per Month Per User
Offerings
Pricing Offerings
Blackbaud CRMClaritysoft
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Features
Blackbaud CRMClaritysoft
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Blackbaud CRM
-
Ratings
Claritysoft
8.6
5 Ratings
11% above category average
Customer data management / contact management00 Ratings9.35 Ratings
Workflow management00 Ratings9.14 Ratings
Territory management00 Ratings8.24 Ratings
Opportunity management00 Ratings8.85 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings8.55 Ratings
Quote & order management00 Ratings7.55 Ratings
Interaction tracking00 Ratings9.05 Ratings
Channel / partner relationship management00 Ratings8.24 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Blackbaud CRM
-
Ratings
Claritysoft
10.0
3 Ratings
29% above category average
Help desk management00 Ratings10.03 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Blackbaud CRM
-
Ratings
Claritysoft
8.8
4 Ratings
15% above category average
Lead management00 Ratings8.84 Ratings
Email marketing00 Ratings8.84 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Blackbaud CRM
-
Ratings
Claritysoft
9.2
5 Ratings
19% above category average
Task management00 Ratings10.04 Ratings
Billing and invoicing management00 Ratings9.03 Ratings
Reporting00 Ratings8.55 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Blackbaud CRM
-
Ratings
Claritysoft
9.4
5 Ratings
21% above category average
Forecasting00 Ratings9.14 Ratings
Pipeline visualization00 Ratings9.04 Ratings
Customizable reports00 Ratings10.04 Ratings
Customization
Comparison of Customization features of Product A and Product B
Blackbaud CRM
-
Ratings
Claritysoft
8.8
5 Ratings
15% above category average
Custom fields00 Ratings8.75 Ratings
Custom objects00 Ratings8.34 Ratings
API for custom integration00 Ratings9.44 Ratings
Security
Comparison of Security features of Product A and Product B
Blackbaud CRM
-
Ratings
Claritysoft
9.0
5 Ratings
8% above category average
Single sign-on capability00 Ratings8.55 Ratings
Role-based user permissions00 Ratings9.55 Ratings
Platform
Comparison of Platform features of Product A and Product B
Blackbaud CRM
-
Ratings
Claritysoft
6.5
4 Ratings
14% below category average
Mobile access00 Ratings6.54 Ratings
Best Alternatives
Blackbaud CRMClaritysoft
Small Businesses
Bloomerang
Bloomerang
Score 9.1 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Bloomerang
Bloomerang
Score 9.1 out of 10
Creatio
Creatio
Score 9.2 out of 10
Enterprises
Ellucian CRM Advance
Ellucian CRM Advance
Score 5.3 out of 10
Creatio
Creatio
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Blackbaud CRMClaritysoft
Likelihood to Recommend
8.6
(36 ratings)
7.1
(5 ratings)
Likelihood to Renew
9.1
(8 ratings)
-
(0 ratings)
Availability
9.0
(1 ratings)
-
(0 ratings)
Support Rating
6.9
(7 ratings)
-
(0 ratings)
Implementation Rating
8.2
(3 ratings)
-
(0 ratings)
User Testimonials
Blackbaud CRMClaritysoft
Likelihood to Recommend
Blackbaud
It works well enough for fundraising purposes and donor tracking. I think it would be less appropriate for instances or industries where you don't need so many data points on someone. You are able to attach a lot of information to a record so if you don't need that info (simply need contact info for example) you might want a simpler system
Read full review
Claritysoft
Great software for keeping track of things you've done or need to do with certain customers or potential customers.
Read full review
Pros
Blackbaud
  • Accessing in-depth data for a single constituent is easily done and customizable by user working with "tiles" on the home screen
  • Generating lists of possible prospects with specific similarities can be done with a few clicks and then stored for more research later
  • well designed relationship options allow for a a look at specific constituents and how they might relate to other constituents in the system leading to more effective prospecting
  • Screens can be easily customized by user or user group eliminating irrelevant data and presenting only truly relevant information
Read full review
Claritysoft
  • Claritysoft is a low-cost solution for smaller companies to be able to keep up with leads and customers.
  • It also is great for having one depository for quotes and opportunities you and your company are working on.
  • The marketing function seems to also work really well for sending out and tracking email campaigns.
Read full review
Cons
Blackbaud
  • Certain aspects of Blackbaud are oddly non-customizable.
  • Blackbaud updates/support is slow and often ineffective - our organization switched to Microsoft 365, which is apparently incompatible with Blackbaud. Help/support recommended clunky workarounds that don't actually work, rather than proactively enhancing compatibility
  • There should be a flag in constituent search to show which people in the results list are deceased.
  • Query isn't very user friendly. It should be simple to locate the information that you want to pull, and add parameters to that information. Instead you have to write multiple queries to set parameters, then write a query that looks at those other queries. It's time-consuming and easy to make mistakes, and the knowledge/proficiency is difficult to explain or transfer to new staff.
  • Blackbaud generally just feels like its technology is outdated. It wasn't built for the needs of a modern organization, and its developers have failed to make the necessary improvements over time to stay competitive.
Read full review
Claritysoft
  • Needs to have the ability to be able to change accounts, opportunities, leads, and contacts over to another rep without having to go into each field separately--this is extremely time-consuming.
  • Would like to see each page be able to bring up more then 100 clients at a time.
Read full review
Likelihood to Renew
Blackbaud
We've covered a lot, but mostly because we are happy with the system overall. There are a few kinks, and sometimes it takes a minute to figure out the right wording to pull a report or the best way to code a new category that we want to track. But Blackbaud is always there to help us, and once things are figured out - they are super simple to replicate. It wouldn't be worth it to switch to a new system and lose of all our information and time put in to mastering the system
Read full review
Claritysoft
No answers on this topic
Support Rating
Blackbaud
I have not personally had to reach out to Blackbaud CRM Support, because we have a central office that manages the Blackbaud CRM relationship. However, any time I've reached out to our support team, there is nothing they can't figure out by utilizing the support they receive from Blackbaud CRM. I've not had any issues that have gone unresolved, and they can always get things done in a timely fashion.
Read full review
Claritysoft
No answers on this topic
Implementation Rating
Blackbaud
Most of our issues were self-inflicted and related to BB's work. We did not "staff up" correctly, our data to be converted was not in great shape and we set some unreasonable goals. With BBs help we were able to clean our data and prep it for conversion and we adjusted the goals to be more achievable with the timeline we were given. We found the BB staff to be responsive and focused, especially when working on-site with us.
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Claritysoft
No answers on this topic
Alternatives Considered
Blackbaud
Blackbaud CRM is more robust and has better functionality. It is necessary for a bigger fundraising shop. Blackbaud Raiser's Edge and NXT worked well in smaller organizations with fewer users and fewer donors/prospects. RE was more affordable than CRM was for the smaller organization.
Read full review
Claritysoft
Claritysoft's emails are much easier to use since Salesforce is in the middle of switching from Classic to Lightning. Also, Salesforce does not have a native group edit option. Claritysoft is much more data driven and you can use all functions of Excel to customize reports. However, Claritysoft does not have as many third-party add-on options compared to Salesforce's app exchange.
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Return on Investment
Blackbaud
  • Change is always expensive and painful, but CRM is worth the time and effort. One immediate benefit is improved transparency internally, especially for internal accounting, controls, and compliance departments.
  • Cloud hosting helps cut cost and demand on organization staff. Improves access and meets compliance on every level.
  • Ability to make global changes to recording donor phone communication makes it a one-stop resource for a well-run development team.
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Claritysoft
  • Our previous application did not offer the data details that recently became oftenly asked for by our client. This would cause long waits to build out reporting function via a supportive application. With Claritysoft, we have been able to build internally, reports asked for by the client, as well as offer other reports our client had not thought of. It's ROI is continues to grow week to week it seems.
  • The interaction with the Outlook client in our environment has been less than impressive, but that may be indicative of the parameters and not the fault of the application.
  • Setting up accounts, laying permissions and roles, has been a night and day, positive change, compared to our predecessor.
Read full review
ScreenShots