BMC Helix ITSM (Remedy) vs. CA Business Service Insight
BMC Helix ITSM (Remedy) vs. CA Business Service Insight
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
BMC Helix ITSM (Remedy) | N/A | BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. | N/A | |
CA Business Service Insight | N/A | CA Business Service Insight is software that provides performance management of IT services and service level agreements. This solution is designed to help businesses determine what services are being used and how they are performing against service level agreements (SLAs). | N/A |
BMC Helix ITSM (Remedy) | CA Business Service Insight | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
BMC Helix ITSM (Remedy) | CA Business Service Insight | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons |
| No answers on this topic |
BMC Helix ITSM (Remedy) | CA Business Service Insight | ||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| ||||||||||||||||||||||||
ITSM asset management |
| ||||||||||||||||||||||||
Change management |
|
BMC Helix ITSM (Remedy) | CA Business Service Insight | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.2 out of 10 | Ivanti Neurons for ITSM Score 9.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
BMC Helix ITSM (Remedy) | CA Business Service Insight | |
---|---|---|
Likelihood to Recommend | 8.9 (51 ratings) | - (0 ratings) |
Likelihood to Renew | 9.0 (6 ratings) | - (0 ratings) |
Usability | 6.5 (3 ratings) | - (0 ratings) |
Support Rating | 8.1 (9 ratings) | - (0 ratings) |
Implementation Rating | 6.6 (2 ratings) | - (0 ratings) |
Configurability | 5.0 (1 ratings) | - (0 ratings) |
Product Scalability | 8.0 (1 ratings) | - (0 ratings) |
Vendor post-sale | 7.0 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 8.0 (1 ratings) | - (0 ratings) |
BMC Helix ITSM (Remedy) | CA Business Service Insight | |
---|---|---|
Likelihood to Recommend | BMC Software Inc. | Broadcom No answers on this topic |
Pros | BMC Software Inc. | Broadcom No answers on this topic |
Cons | BMC Software Inc. | Broadcom No answers on this topic |
Likelihood to Renew | BMC Software Inc. | Broadcom No answers on this topic |
Usability | BMC Software Inc. | Broadcom No answers on this topic |
Support Rating | BMC Software Inc. | Broadcom No answers on this topic |
Implementation Rating | BMC Software Inc. | Broadcom No answers on this topic |
Alternatives Considered | BMC Software Inc. | Broadcom No answers on this topic |
Scalability | BMC Software Inc. | Broadcom No answers on this topic |
Return on Investment | BMC Software Inc. | Broadcom No answers on this topic |
ScreenShots |