Breakout vs. Zoho Flow

Breakout is well suited for the organizations where there is need of automating multiple recurring process to increase the productivity and effectiveness. For our IT department it has helped us in assigning the support and assistance requests made by different departments to our team members, keep the checklist that they need to follow and easy to use form to collect details and track their status of work.

Zoho Flow helps us greatly in connecting other Zoho apps. We use Flow to connect Zoho Creator with Zoho Books so an invoice is created when a record is entered into Zoho Creator. We use Zoho Flow when certain fields containing data in Zoho CRM to send that data over to the Zoho Creator record. We use it to add a contact from the Zoho Creator record to a list in Zoho Campaigns. Zoho Flow has proved very worthwhile.

• Simple and easy to use interface
• Provides third party integrations
• Good support
• Brings in accountability
• Great for tracking

• Works with all other Zoho apps to connect them together and share data
• User interface and dashboard are nice. Gives you a detailed look into flow history and/or audit of your flows
• The ability to set logic responses and incorporate custom functions makes the app even more powerful

• Android and iOS still not available

• A deeper resources section, with more "how-to" videos
• More user functionality to tell you when an app fails, and not just after failing 3 or 5 times in a row.
• Maybe add some scenario flows connecting two apps with examples of how the flow works and benefits a user.

I've reached out to the support team several times with assistance requests in Zoho Flow. Each time the team has answered my questions promptly and accurately. And because we are mainly integrating other Zoho apps their teams are perfectly positioned to solve our problems.

Our organization had evaluated it for sometime, but it was on the higher side for the budget we had. Many of our departments used it for a while, even after the initial demo session many users from different departments had raised IT assistance requests. Keeping in mind these factors at hand we started exploring alternatives.

I've used Zapier and both programs are similar. Zapier has deeper integrations or more apps to integrate with but considering Flow's association with other Zoho apps this does it for us!

• Increased efficiency
• Users haven't needed IT assistance at any point of time
• Made it easy for team leaders to track different tasks more conveniently

• It's part of our Zoho One package, so it's hard to comment on this one.
• Assuming we did pay full price, I would say the ROI would be justified. For our example of sending invoices to Books from Creator saves us a great deal of time.
• It takes a bit of time to configure each Flow but once you get the hang of it the flows really do save time and ensure data quality.