Brightflag vs. Interbill

I already recommend Brightflag to anyone and everyone who processes invoices. There is a lot of information and data that comes on these invoices, and having a system that streamlines the information in one place has been extremely useful for a department that is a cost center and needs a quick way to justify every spend.

Incentivized

Interbill is suited to billing needs only; whereas other billing software can also be used for case management.

Incentivized

• Easy interface
• Amazing customer service
• Measurable impact on bottom line

Incentivized

• Tracking billable hours
• Tracking costs to be billed to client
• Tracking payments made by clients

Incentivized

• More bespoke flags
• More benchmarking data

Incentivized

• Perhaps application-based rather than web-based
• Formatting of invoices
• Timer for entries

Incentivized

Super easy to set up and use. The interface is intuitive, but it's worth spending some time getting used to seeing where the different "file cabinets" are located. I recommend having one person dedicated to the day-to-day management of the platform (separate from the reviewers and approvers), someone who just manages to upload the invoices, setting up new vendors, liaising with BF Support, but cross-training everyone who uses it on the broad functions.

Incentivized

Customer support is spectacular. Probably the single best quality of this product. They are quick to respond, quick to troubleshoot, and quick to offer suggestions on workarounds for things that might still be in the works (or unique to us). That level of agility and can-do attitude is what I needed in a partner like this.

Incentivized

My office manager complains when she has to contact them because they aren't much help.

Incentivized

I found Interbill easier to navigate and more intuitive than QuickBooks.

Incentivized

• ROI has been superb: saw a 30% drop in legal spend (based on invoice amount) due to catching items that shouldn't have been charged or charges that exceeded agreed-upon caps.
• Being able to add prior years' invoices to the system has been incredible since it allows for internal benchmarking and YoY comparison reporting.

Incentivized

• Encourages tracking of hours
• Quick and easy to use, positively impacting time spent billing
• Manages expense tracking so we don't lose out on those reimbursable expenses

Incentivized