C2 ITSM vs. Kayako
C2 ITSM vs. Kayako
Product | Rating | Most Used By | Product Summary | Starting Price |
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C2 ITSM | Mid-Size Companies (51-1,000 employees) | C2 is an integrated IT service management software designed for organizations. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating ticketing. C2 delivers enterprise service management solutions for either on-premise or cloud installation. It boasts fast configuration and onboarding to facilitate software transition without touching a single line of code or living in fear of the next upgrade. The web-based solution aims… | $44 per month per user | |
Kayako | N/A | Kayako is a help desk / ticketing product and is available is both SaaS and on-premise configurations. Is is built in PHP and uses my SQL. The product competes with HelpSpot, ZohoSupport, Freshdesk and Zendesk. The Kayako Engage edition may be deployed as a live chat system without ticketing at a reduced cost, featuring click-to-call and site visitor monitoring for customer targeting and engagement. | $29 per month |
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Entry-level Setup Fee | $6,000 per installation | No setup fee | ||||||||||||||
Additional Details | Cloud version includes monthly subscription license, updates, hosting & support. Concurrent Licensing only. Yearly plan paid annually. Custom-cloud & Enterprise version available with additional options & features. | — | ||||||||||||||
More Pricing Information |
C2 ITSM | Kayako | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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C2 ITSM | Kayako | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.2 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
C2 ITSM | Kayako | |
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Likelihood to Recommend | - (0 ratings) | 1.0 (22 ratings) |
Likelihood to Renew | - (0 ratings) | 7.8 (11 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Availability | - (0 ratings) | 7.5 (2 ratings) |
Support Rating | - (0 ratings) | 2.1 (4 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (2 ratings) |
C2 ITSM | Kayako | |
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Likelihood to Recommend | Sherweb No answers on this topic | Kayako |
Pros | Sherweb No answers on this topic | Kayako |
Cons | Sherweb No answers on this topic | Kayako |
Likelihood to Renew | Sherweb No answers on this topic | Kayako |
Usability | Sherweb No answers on this topic | Kayako |
Reliability and Availability | Sherweb No answers on this topic | Kayako |
Support Rating | Sherweb No answers on this topic | Kayako |
Implementation Rating | Sherweb No answers on this topic | Kayako |
Alternatives Considered | Sherweb No answers on this topic | Kayako |
Return on Investment | Sherweb No answers on this topic | Kayako |
ScreenShots | C2 ITSM Screenshots |