TrustRadius

CallMiner Eureka vs. Jiminny

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CallMiner Eureka
Score 7.8 out of 10
N/A
CallMiner provides conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers a platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation.N/A
Jiminny
Score 8.1 out of 10
N/A
Jiminny helps commercial teams maximize their revenue through conversation intelligence. Jiminnycan record, transcribe and analyze conversations, giving users access to customer insights and full visibility into performance. Jiminny also helps to turn great sales leaders into great sales coaches, enabling users to drive change across sales teams with the goal of building high performing revenue generating teams.
$85
per month per user
Pricing
CallMiner EurekaJiminny
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CallMiner EurekaJiminny
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
CallMiner EurekaJiminny
Top Pros
Top Cons
Best Alternatives
CallMiner EurekaJiminny
Small Businesses
Clari Copilot
Clari Copilot
Score 8.9 out of 10
Clari Copilot
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Score 8.9 out of 10
Medium-sized Companies
Clari
Clari
Score 8.2 out of 10
Clari
Clari
Score 8.2 out of 10
Enterprises
Clari
Clari
Score 8.2 out of 10
Clari
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Score 8.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CallMiner EurekaJiminny
Likelihood to Recommend
8.0
(5 ratings)
10.0
(2 ratings)
Support Rating
9.0
(2 ratings)
-
(0 ratings)
User Testimonials
CallMiner EurekaJiminny
Likelihood to Recommend
CallMiner
Call history tracking functionalities and the ability to manage different contacts are effective through CallMiner Eureka's capabilities. Setting the interface is an easy task and the quality of the tool services is an incredible and easy communication platform for the members of the different projects. The tool has effective scheduling functions and easy project management tools which allows effective data import through the integration tools.
Annette Gilmour | TrustRadius Reviewer
Annette Gilmour
Senior Project Manager
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Jiminny
Jiminy is great for client-facing meetings where a download is not an easy request (i.e. you have to download zoom, etc. otherwise). Great for teams who coach regularly and want to keep details on each meeting for each and every client interaction.
Emily Traxler | TrustRadius Reviewer
Emily Traxler
VP of Customer Success
Read full review
Pros
CallMiner
  • Intent scoring
  • Custom User Dashboards
  • Drill down to each touchpoint experience
Verified User
Anonymous
Read full review
Jiminny
  • Captures every interaction.
  • Provides coaching tools.
  • Integrates with our other tools.
Verified User
Anonymous
Read full review
Cons
CallMiner
  • Admin tools such as integration/ingestion tracking.
Verified User
Anonymous
Read full review
Jiminny
  • Coaching in Zoom integration.
  • Meeting passcodes.
Emily Traxler | TrustRadius Reviewer
Emily Traxler
VP of Customer Success
Read full review
Support Rating
CallMiner
We have not yet had to contact support for our Eureka service.
LB
Lenny Byers
Service Support Specialist
Read full review
Jiminny
No answers on this topic
Alternatives Considered
CallMiner
CallMiner Eureka was stronger in reporting but weaker inaccuracy. It provided good reports to focus our QA program and individuals but sometimes the interpretation of the statements was wrong.
MG
Mark Goin
Consultant
Read full review
Jiminny
Jiminny beats out other competitors hands down.
Verified User
Anonymous
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Return on Investment
CallMiner
  • Easy to engage with customers.
  • Effective project communication platform.
  • Easy to provide reports and also manage contacts list.
Annette Gilmour | TrustRadius Reviewer
Annette Gilmour
Senior Project Manager
Read full review
Jiminny
  • After an employee left the company, I was able to research client meetings and gain valuable insights into their relationship that helped me move forward on the accounts seamlessly.
Emily Traxler | TrustRadius Reviewer
Emily Traxler
VP of Customer Success
Read full review
ScreenShots

Jiminny Screenshots

Screenshot of Jiminny integrates with an existing tech stack to capture the voice of an organization's prospects and customers, and analyze each conversation. Playback lets reps listen back to conversations and share snippets, and it introduces data-driven coaching to maximize team performance.Screenshot of Jiminny automatically scores all conversations through AI to help the user understand at scale where to improve rep performance, identify coaching opportunities and enhance every stage of the deal cycle.Screenshot of On Demand allows users to search by team, host, customer, transcribed words or phrases, call score, coach, deal value, and deal stage.Screenshot of Team Insights gives leaders a snapshot view of how their team is improving over time, drill into individual rep performance and identify coaching opportunities.Screenshot of The Jiminny mobile app allows users to access the Jiminny platform wherever, whenever. It empowers teams to maximize their coaching potential, deliver insights and drive increased revenue on the go.Screenshot of The Jiminny dashboard displays recent call recordings with what upcoming meetings the Jiminny Notetaker is scheduled to join, a company's live feed for playback activity, and what calls are trending this month.