CallMiner Eureka vs. Marsview

Call history tracking functionalities and the ability to manage different contacts are effective through CallMiner Eureka's capabilities. Setting the interface is an easy task and the quality of the tool services is an incredible and easy communication platform for the members of the different projects. The tool has effective scheduling functions and easy project management tools which allows effective data import through the integration tools.

Incentivized

I believe communicating effectively is 99 percent of the battle in the field that we are in. I believe that understanding what people are saying and how they are saying it is crucial. I feel Marsview helps us become even better at helping our clients, because it allows us to listen in an enhanced way to properly service our clients.

Incentivized

• Intent scoring
• Custom User Dashboards
• Drill down to each touchpoint experience

Incentivized

• Tone analyzer
• Call transcription
• Content moderation

Incentivized

• Admin tools such as integration/ingestion tracking.

Incentivized

• Simpler interface
• Transcription not quite 100 percent
• Slow to load (but might just be our systems)

Incentivized

We have not yet had to contact support for our Eureka service.

Incentivized

CallMiner Eureka was stronger in reporting but weaker inaccuracy. It provided good reports to focus our QA program and individuals but sometimes the interpretation of the statements was wrong.

Incentivized

I think it holds its own and then some. I believe Marsview picks their lane and really is effective at doing the things we want the software to do. Call transcription is important to me, and I feel that they are the best by far at what they do, and it is not even close. I picked Marsview for cost purposes, but by no means do I feel the quality is lost. It is great.

Incentivized

• Easy to engage with customers.
• Effective project communication platform.
• Easy to provide reports and also manage contacts list.

Incentivized

• Allows us to tailor interactions with clients better
• Debrief our team on how we can do better from reviewing our transcripts
• Made my team receptive to critiques by showing them data that tells us how to be better at what we do.

Incentivized