What users are saying about
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Top Rated
64 Ratings
13 Ratings

CallRail

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Top Rated
64 Ratings
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Score 8.6 out of 100
13 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

CallRail

This is great software for differentiating where phone traffic is coming from. Whether it's paid/organic search, you can see exactly where the calls are coming in from. I'd love to see them add text/SMS features in the future, but it does what it claims. I'd also like to see more CRM integrations, but not sure that other users share the same sentiment
Anonymous | TrustRadius Reviewer

Pobuca

It is a great tool for everyone who has a lot of contacts to manage and is not good at keeping contacts. It has the capacity to hold a massive number of contacts and it arranges them so one can effortlessly find any of their contacts without wasting time.
Christa Raine | TrustRadius Reviewer

Pros

CallRail

  • Tracking phone calls first & foremost! Being able to have a running tally of the phone calls made and listening to the recorded calls throughout the month and providing that information back to our clients is vital!
  • Their UI is exceptionally easy to use & navigate. This is important when we have many clients running at the same time and we are able to always determine what report is for which client.
  • The ease of setting up a brand new client & their tracking phone number is fantastic! Saves a lot of time when it walks you through everything you need to know & do step by step.
Anonymous | TrustRadius Reviewer

Pobuca

  • Contacts are entered easily.
  • It has many options for different types of information you can input.
  • The ability to take pictures of business cards and it stores it makes it easier to find at a later date.
Anonymous | TrustRadius Reviewer

Cons

CallRail

  • The integration with Hubspot is not as seemless as I would have liked. We had an issue where a person who was already in Hubspot called in, and their contact information was not matched to the caller ID correctly which created some duplicate entries. A little bit of a bummer, but from what I understand they may have fixed this. We had to stop using them for a little while because our outsourced sales team was more confused by adding CallRail, so we'll be re-implementing this once our new sales team is fully trained. Hopefully the record miss-match issue gets fixed.
Seth Tucker | TrustRadius Reviewer

Pobuca

  • Alphabetical display
  • Merging contacts (fix screen so only contacts move, not the whole display of action buttons)
  • Improve scan quality
Anonymous | TrustRadius Reviewer

Usability

CallRail

CallRail 8.5
Based on 7 answers
The platform is easy to use and we really don't have any complaints with using it so far. The information is invaluable for clients that rely on phone calls to drive more business. Not much negative to say about it at this point. We're actually really happy with it so far and the cost is manageable.
Anonymous | TrustRadius Reviewer

Pobuca

No score
No answers yet
No answers on this topic

Support Rating

CallRail

CallRail 8.8
Based on 14 answers
CallRail support normally gets back to us pretty quickly when we submit a ticket and they have a good knowledge base for common questions.I've heard mixed reviews from other local marketing agencies that use this tool, but overall in my experience, support has been knowledgeable and quick working through our problems.
Amber Callan | TrustRadius Reviewer

Pobuca

No score
No answers yet
No answers on this topic

Alternatives Considered

CallRail

Callrail has a very seamless and easy to use Dynamic Number Swap function. In other call tracking that we looked into the integration was either not as easy to use or required much more work to implement. Setting up CallRail has been so easy even our entry-level employees need very little training to master the platform.
Eric Kammer | TrustRadius Reviewer

Pobuca

BizConnect’s customer service was not good and was a bit slow in searching contacts. But Pobuca is the best choice in this regard--from customer service to the ease with which we can add contact into it is amazing. Its flexibility is another major factor in choosing Pobuca. Finding any contact through this software is very simple, but its scanning feature is a bit slow and takes time.
Christa Raine | TrustRadius Reviewer

Return on Investment

CallRail

  • CallRail has helped us follow up on quality leads, something we couldn't do effectively prior to using this product.
  • The reporting feature has helped us to generate reports that have helped us plan and increase conversion rates.
  • It helps us plan our budget effectively because we can easily see which campaigns are effective and should be targeted.
Frank Emerson | TrustRadius Reviewer

Pobuca

  • Shortened time looking for leads
  • Practicality in dialing direct from the app
  • Our custom fields help us a lot job-wise
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

CallRail

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
$30

CallRail Editions & Modules

Edition
Call Tracking$451
Lead Center$301
Conversation Intelligence$501
Form Tracking$501
  1. per month
Additional Pricing Details

Pobuca

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Pobuca Editions & Modules

Edition
Free$0.00
Pro$3.002
Enterprise$5.002
  1. none
  2. per user/per month
Additional Pricing Details

Add comparison