What users are saying about
2 Ratings
1 Rating
2 Ratings
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Score 6 out of 100
1 Rating
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Score 9.1 out of 100

Likelihood to Recommend

CentralReach

It is one of the most widely used in the ABA industry and that is why we use it but there is definitely an opportunity for a better product. Scheduling module has limitations and is not efficient. The App is horrible!! An employee must use the App and web login to convert timestamps which is not efficient and many employees forget to do this. The App also crashes and freezes often, they would be better off with no App. Both the messaging in CentralReach and the ReachMe instant chat are awful. The instant chat has a delay of anywhere from 3 to 20 minutes, it's not instant at all.
Anonymous | TrustRadius Reviewer

TotalMD EHR

To date, TotalMD EHR is being used in many specialties, including chiropractic, general surgery, home healthcare, mental health, internal medicine, family practice, plastic surgery, OB/GYN and alternative medicine. Because the system is available as both server-based (in-house system) or cloud-based, each practice may choose which option may better suit the way they care for patients, based on portability needs.
Scott Hoehn | TrustRadius Reviewer

Feature Rating Comparison

Billing and Claims Management

CentralReach
4.5
TotalMD EHR
9.1
Claims management
CentralReach
5.0
TotalMD EHR
9.1
Coding
CentralReach
5.0
TotalMD EHR
9.1
Patient billing
CentralReach
7.0
TotalMD EHR
9.1
Financial Reporting
CentralReach
1.0
TotalMD EHR
9.1
Real-time eligibility verification
CentralReach
TotalMD EHR
9.1

Patient Scheduling

CentralReach
4.0
TotalMD EHR
9.1
Rule-based scheduling
CentralReach
5.0
TotalMD EHR
9.1
Calendar interface
CentralReach
3.0
TotalMD EHR
9.1
Automated appointment reminders
CentralReach
TotalMD EHR
9.1
Multi-location support
CentralReach
TotalMD EHR
9.1

Electronic Medical Records

CentralReach
2.7
TotalMD EHR
9.1
Charting / document management
CentralReach
5.0
TotalMD EHR
9.1
Templates
CentralReach
4.0
TotalMD EHR
9.1
Patient portal
CentralReach
2.0
TotalMD EHR
9.1
Mobile/tablet support
CentralReach
1.0
TotalMD EHR
9.1
Workflow automation
CentralReach
3.0
TotalMD EHR
9.1
Customization
CentralReach
1.0
TotalMD EHR
9.1
Fax integration
CentralReach
TotalMD EHR
9.1
Integration with other EMR and PM systems
CentralReach
TotalMD EHR
9.1
Speech recognition
CentralReach
TotalMD EHR
9.1
E-prescribing
CentralReach
TotalMD EHR
9.1

Medical Security and Privacy

CentralReach
8.0
TotalMD EHR
9.1
HIPAA compliance
CentralReach
8.0
TotalMD EHR
9.1
Role-based permission levels
CentralReach
8.0
TotalMD EHR
9.1
Data backups and redundancy
CentralReach
TotalMD EHR
9.1
Local mode / networking failsafe
CentralReach
TotalMD EHR
9.1

Workflow and Scale

CentralReach
TotalMD EHR
9.1
Task tracking
CentralReach
TotalMD EHR
9.1
Specialty-specific workflows
CentralReach
TotalMD EHR
9.1
Multi-office / multi-physician capabilities
CentralReach
TotalMD EHR
9.1

Pros

CentralReach

  • System is easy to learn and navigate
  • Nice use of tags and labels for unlimited filtering possibilities
Anonymous | TrustRadius Reviewer

TotalMD EHR

  • Since TotalMD EHR is a completely integrated system with its TotalMD Practice Management and Patient Billing counterpart, the chance of data entry error across systems is minimized. Provider assessments translate directly to billing data, thus decreasing claim rejections, dramatically.
  • Templates are quickly and easily customized by the provider, for any and all specialties, based on the way the provider works as opposed to the way programmers decide.
  • Powerful tracking system allows providers to follow lab orders, medications, referral information and more, which enhances the ability to provide better care.
Scott Hoehn | TrustRadius Reviewer

Cons

CentralReach

  • Scheduling module has its limitations
  • Instant Chat is not robust
  • The App is terrible!!
Anonymous | TrustRadius Reviewer

TotalMD EHR

  • Although third-party applications are available for smartphone access to certain information, we are hoping to see such applications developed directly by TotalMD, to continue with their all-in-one approach, which minimizes any chance of data error.
  • Third-party biometric devices (fingerprint, retinal scan, etc.) can be utilized with the HL7 import capabilities of TotalMD. However, we would like to see such scanning devices created specifically for TotalMD. By doing so, the installation, configuration and support would be handled by one company, rather than a third party.
Scott Hoehn | TrustRadius Reviewer

Support Rating

CentralReach

CentralReach 6.0
Based on 1 answer
It was really good in the beginning and during implementation, now that they have been bought and are scaling support is lacking
Anonymous | TrustRadius Reviewer

TotalMD EHR

No score
No answers yet
No answers on this topic

Alternatives Considered

CentralReach

No answers on this topic

TotalMD EHR

[We assessed] bringing on another product to our lineup (previously we were top national resellers of Medisoft and AltaPoint). However, TotalMD quickly became our flagship product, as it has proven to have the lowest maintenance/support requirements, the easiest to learn for both practitioners as well as support personnel and is the most affordable (most bang-for-the-buck) for our clients. Supporting over a thousand clients throughout the US, Canada, Guam and Puerto Rico for the past 23 years, we always hold our clients' best interests in mind.
Scott Hoehn | TrustRadius Reviewer

Return on Investment

CentralReach

  • It is a costly software but cheaper than paper and pencil ;)
Anonymous | TrustRadius Reviewer

TotalMD EHR

  • Since TotalMD is one of the few EHR systems on the market today, that does not have a required annual (and usually very pricey) support agreement, its fast user implementation time requirement and the many error cross-checking systems, the ROI for most practices, can be seen in a few months.
  • Data conversion from several software systems (Medisoft, AltaPoint, Lytec and Visionary) are typically included at no cost, saving many practices thousands of dollars when they switch from a lesser product. The technical team at TotalMD can convert data from most any other product at very reasonable rates.
Scott Hoehn | TrustRadius Reviewer

Pricing Details

CentralReach

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TotalMD EHR

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

CentralReach
6.0
TotalMD EHR
9.1

Support Rating

CentralReach
6.0
TotalMD EHR

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