What users are saying about
6 Ratings
1 Rating
6 Ratings
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Score 8.4 out of 100
1 Rating
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Score 9.1 out of 100

Feature Set Ratings

    Billing and Claims Management

    CentralReach

    Feature Set Not Supported
    N/A
    9.1

    TotalMD EHR

    91%
    TotalMD EHR ranks higher in 5/5 features

    Real-time eligibility verification

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Claims management

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Coding

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Patient billing

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Financial Reporting

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Patient Scheduling

    CentralReach

    Feature Set Not Supported
    N/A
    9.1

    TotalMD EHR

    91%
    TotalMD EHR ranks higher in 4/4 features

    Rule-based scheduling

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Automated appointment reminders

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Multi-location support

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Calendar interface

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Electronic Medical Records

    CentralReach

    Feature Set Not Supported
    N/A
    9.1

    TotalMD EHR

    91%
    TotalMD EHR ranks higher in 10/10 features

    Charting / document management

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Templates

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Patient portal

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Mobile/tablet support

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Fax integration

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Integration with other EMR and PM systems

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Workflow automation

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Speech recognition

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Customization

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    E-prescribing

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Medical Security and Privacy

    CentralReach

    Feature Set Not Supported
    N/A
    9.1

    TotalMD EHR

    91%
    TotalMD EHR ranks higher in 4/4 features

    HIPAA compliance

    N/A
    0 Ratings
    9.1
    91%
    2 Ratings

    Role-based permission levels

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Data backups and redundancy

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Local mode / networking failsafe

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Workflow and Scale

    CentralReach

    Feature Set Not Supported
    N/A
    9.1

    TotalMD EHR

    91%
    TotalMD EHR ranks higher in 3/3 features

    Task tracking

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Specialty-specific workflows

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Multi-office / multi-physician capabilities

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Attribute Ratings

    • TotalMD EHR is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    CentralReach

    90%
    4 Ratings
    9.1

    TotalMD EHR

    91%
    1 Rating

    Support Rating

    6.0

    CentralReach

    60%
    2 Ratings

    TotalMD EHR

    N/A
    0 Ratings

    Likelihood to Recommend

    CentralReach

    For an organization providing ABA service, there really is nobody else that even provides a remotely comparable service. It does have limitations and areas of the system that take more training or are less intuitive than one might hope, but their customer support representatives are generally really helpful and they are pretty quick to make updates to better serve their clients. They are incredible at finding efficient ways to reduce workflow, and while the product can be quite pricey, we have found that it has saved us at least 2 FT admin positions through the efficiency it has created and further frees up our clinicians so that they can focus in more on client outcomes. It's instrumental in our ability to scale our operations across locations. Even with its limitations, it's proven to be in a class of its own in the ABA world.
    Abigail Koenig | TrustRadius Reviewer

    TotalMD EHR

    To date, TotalMD EHR is being used in many specialties, including chiropractic, general surgery, home healthcare, mental health, internal medicine, family practice, plastic surgery, OB/GYN and alternative medicine. Because the system is available as both server-based (in-house system) or cloud-based, each practice may choose which option may better suit the way they care for patients, based on portability needs.
    Scott Hoehn | TrustRadius Reviewer

    Pros

    CentralReach

    • CentralReach is easy to use once you get fully trained.
    • CentralReach helps us schedule our appointments, document our services, and quickly convert those sessions into charges to be billed to payors.
    • CentralReach is always evolving and implementing new features to keep up with client demands and the ever changing healthcare field.
    Anonymous | TrustRadius Reviewer

    TotalMD EHR

    • Since TotalMD EHR is a completely integrated system with its TotalMD Practice Management and Patient Billing counterpart, the chance of data entry error across systems is minimized. Provider assessments translate directly to billing data, thus decreasing claim rejections, dramatically.
    • Templates are quickly and easily customized by the provider, for any and all specialties, based on the way the provider works as opposed to the way programmers decide.
    • Powerful tracking system allows providers to follow lab orders, medications, referral information and more, which enhances the ability to provide better care.
    Scott Hoehn | TrustRadius Reviewer

    Cons

    CentralReach

    • Scheduling module has its limitations
    • Instant Chat is not robust
    • The App is terrible!!
    Anonymous | TrustRadius Reviewer

    TotalMD EHR

    • Although third-party applications are available for smartphone access to certain information, we are hoping to see such applications developed directly by TotalMD, to continue with their all-in-one approach, which minimizes any chance of data error.
    • Third-party biometric devices (fingerprint, retinal scan, etc.) can be utilized with the HL7 import capabilities of TotalMD. However, we would like to see such scanning devices created specifically for TotalMD. By doing so, the installation, configuration and support would be handled by one company, rather than a third party.
    Scott Hoehn | TrustRadius Reviewer

    Pricing Details

    CentralReach

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    TotalMD EHR

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Support Rating

    CentralReach

    CentralReach 6.0
    Based on 2 answers
    It was really good in the beginning and during implementation, now that they have been bought and are scaling support is lacking
    Anonymous | TrustRadius Reviewer

    TotalMD EHR

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    CentralReach

    The user functionality is intuitive. The customer service is beyond other products which allows you to be more efficient and effective at using the system. Also, entering programming which is the primary use is very easy and also intuitive. Many parts of the system are connected which auto populate reports for our therapist. On the business side, the scheduling to billing is very effective.
    Angie Fuqua | TrustRadius Reviewer

    TotalMD EHR

    [We assessed] bringing on another product to our lineup (previously we were top national resellers of Medisoft and AltaPoint). However, TotalMD quickly became our flagship product, as it has proven to have the lowest maintenance/support requirements, the easiest to learn for both practitioners as well as support personnel and is the most affordable (most bang-for-the-buck) for our clients. Supporting over a thousand clients throughout the US, Canada, Guam and Puerto Rico for the past 23 years, we always hold our clients' best interests in mind.
    Scott Hoehn | TrustRadius Reviewer

    Return on Investment

    CentralReach

    • CR allows us to streamline across locations, share admin staff across locations and automate multiple processes that previously took administrative and clinical time.
    • CR actively seeks to continue to expand and refine their practices and products, and acquire related specialty services - a critical quality in a field that is evolving as quickly as ours is.
    • Using templates through CR and their scheduling and timesheet features ensures that we have an audit-proof system and that all sessions that we provide are in compliance with regulatory agencies for reimbursement.
    Abigail Koenig | TrustRadius Reviewer

    TotalMD EHR

    • Since TotalMD is one of the few EHR systems on the market today, that does not have a required annual (and usually very pricey) support agreement, its fast user implementation time requirement and the many error cross-checking systems, the ROI for most practices, can be seen in a few months.
    • Data conversion from several software systems (Medisoft, AltaPoint, Lytec and Visionary) are typically included at no cost, saving many practices thousands of dollars when they switch from a lesser product. The technical team at TotalMD can convert data from most any other product at very reasonable rates.
    Scott Hoehn | TrustRadius Reviewer

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