ChangeGear Service Desk vs. Jira Service Management
ChangeGear Service Desk vs. Jira Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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ChangeGear Service Desk | Mid-Size Companies (51-1,000 employees) | Based on the ITIL best practices framework, the SunView ChangeGear product suite improves and streamlines the IT service management lifecycle. By automating IT service management processes, companies gain greater visibility into their IT infrastructure, eliminate system downtime, reduce operational costs, ensure regulatory compliance and improve IT service delivery. SunView Software is a Serviceaide company (acquired August 2021). | $0 Per Seat per Month | |
Jira Service Management | N/A | Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem and change management. Jira Service Management integrates seamlessly with Jira Software so that IT and development teams can work better together. Users… | $0 per month |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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ChangeGear Service Desk | Jira Service Management | |
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Change management |
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ChangeGear Service Desk | Jira Service Management | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.1 out of 10 | Ivanti Neurons for ITSM Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ChangeGear Service Desk | Jira Service Management | |
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Likelihood to Recommend | 9.0 (2 ratings) | 5.8 (76 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (1 ratings) |
Usability | 8.0 (1 ratings) | 9.6 (2 ratings) |
Support Rating | - (0 ratings) | 9.1 (25 ratings) |
ChangeGear Service Desk | Jira Service Management | |
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Likelihood to Recommend | Serviceaide | Atlassian |
Pros | Serviceaide | Atlassian |
Cons | Serviceaide | Atlassian |
Usability | Serviceaide | Atlassian |
Support Rating | Serviceaide No answers on this topic | Atlassian |
Alternatives Considered | Serviceaide | Atlassian |
Return on Investment | Serviceaide | Atlassian |
ScreenShots | ChangeGear Service Desk Screenshots | Jira Service Management Screenshots |