What users are saying about
Chartbeat
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Top Rated
92 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 92 reviews and ratings
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 10 out of 100
Based on 1 reviews and ratings
Feature Set Ratings
Application Performance Management

Chartbeat
Feature Set Not Supported
N/A
9.0
Request Metrics
90%
Request Metrics ranks higher in 3/3 features
Request Metrics ranks higher in 3/3 features
Application monitoring

N/A
0 Ratings
10.0
100%
1 Rating
Threshold alerts

N/A
0 Ratings
8.0
80%
1 Rating
Application performance management console

N/A
0 Ratings
9.0
90%
1 Rating
Attribute Ratings
- Request Metrics is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

9.1
Chartbeat
91%
54 Ratings
10.0
Request Metrics
100%
1 Rating
Likelihood to Renew

10.0
Chartbeat
100%
5 Ratings
Request Metrics
N/A
0 Ratings
Usability

8.7
Chartbeat
87%
45 Ratings
Request Metrics
N/A
0 Ratings
Support Rating

8.0
Chartbeat
80%
11 Ratings
Request Metrics
N/A
0 Ratings
Likelihood to Recommend
Chartbeat
If you are looking for a tool that tracks traffic, content performance, author performance, and reader retention with a relatively simple interface and gleaming graphics then this is for you. Trickier things like report generation are made much more seamless now, and except for some friction in the sidebar navigation –– I find it to be a pretty flawless tool that I would recommend to friends or others in the media field. It's just a basic necessity to understand content these days, so Chartbeat is a great tool at that!
Sustainability Reporter
WWDOnline Media, 501-1000 employees
Request Metrics
Request Metrics is great for small web development teams that want to make fast web applications. It was quick for us to get started and we could use the reports right away without having to read through documentation. If you just need to get some performance metrics, Request Metrics is perfect.It would not be so good for a larger team or a complex backend application as it is pretty limited in what it can measure.
Software Engineer
pounce3Computer Software, 1-10 employees
Pros
Chartbeat
- Provides easy at-a-glance look at what people are reading right now
- Heads-up Display allows you to make sure the homepage is showing the content people want to read
- Headline testing tool provides fascinating insight into what makes people read a story and improves headline-writing ability

Verified User
Professional in Other
Newspapers Company, 1001-5000 employeesRequest Metrics
- Performance charts are really simple and easy for us to understand what is happening
- It was easy to get started and doesn't need administration or training
- It's affordable for our team
- It's fast
Software Engineer
pounce3Computer Software, 1-10 employees
Cons
Chartbeat
- Source of traffic needs improvement. Search and social make sense, but "internal" and "links" is a grey area. It would be helpful to define those with an organization and provide an information icon so users can easily remember what each of those buckets is tracking.
- More ways to customize the real-time board. For example, with video content, that's great that I can see a user has started a video, but what is the completion rate, was that only on O&O or can that track Facebook, too?
- Would like to see demo (age) information included as a way to slice the data so I can see what's working with my older and younger demo.

Verified User
Director in Other
Publishing Company, 1001-5000 employeesRequest Metrics
- I wish that it could also do uptime checking of the site
- There is not enough detail to drill into individual users
Software Engineer
pounce3Computer Software, 1-10 employees
Pricing Details
Chartbeat
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Request Metrics
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$10
Starting Price
—Likelihood to Renew
Chartbeat
Chartbeat 10.0
Based on 5 answers
I gave Chartbeat a 5 for a renewal rating, because, while it delivers clear and understandable content, Google Analytics also provides many of the same features for free. For a small to medium website, I believe it would be more cost effective to use Google Analytics. A website with a high amount of traffic, however, could merit spending the money on Chartbeat to maximize their potential.

Verified User
Contributor in Other
Writing and Editing Company, 1-10 employeesRequest Metrics
No score
No answers yet
No answers on this topic
Usability
Chartbeat
Chartbeat 8.7
Based on 45 answers
It's easy to use and understand, which can't be said for all data-tracking sites that I've used in the past. It's easy for me to navigate and I didn't need to Google anything in order to find what I needed

Verified User
Team Lead in Other
Media Production Company, 1-10 employeesRequest Metrics
No score
No answers yet
No answers on this topic
Support Rating
Chartbeat
Chartbeat 8.0
Based on 11 answers
I have had limited experience of support for Chartbeat but whenever I have needed help it has been there. Recently there was an issue of seeing different forms of data in real time - app and otherwise effectively, and the issue was being clearly dealt with and communicated back to us.
Editor
Birmingham MailNewspapers, 51-200 employees
Request Metrics
No score
No answers yet
No answers on this topic
Alternatives Considered
Chartbeat
Chartbeat really remains the gold standard in the tracking, measurement and display of realtime engagement metrics. If your site has sufficient audience benefit from immediate changes in content programming, display and design, it's a great tool with a highly refined and intuitive user experience. Plus, it's API allows for broad integration.
Director
Tribune PublishingNewspapers, 1001-5000 employees
Request Metrics
We also consider Speedcurve and Calibre for monitoring. Speedcurve was really nice, but the reports were slow. We had to wait a lot to get information. It was also out of our budget and would require extra justification to use it.Calibre was also nice, but the numbers were based on synthetic rather than real user performance. We felt that this wasn't as helpful for us.
Software Engineer
pounce3Computer Software, 1-10 employees
Return on Investment
Chartbeat
- I do not have access to the financial arrangements in place, but I would view Chartbeat as a key tool for the company with significant advantages over other analytical software.
- Continued enhancement of the product, for instance picture previewer, would provide additional value to the service.

Verified User
Professional in Other
Online Media Company, 5001-10,000 employeesRequest Metrics
- The launch of our project dashboard was much smoother and more successful because we could fix problems earlier
- It fit without our existing operations budget
Software Engineer
pounce3Computer Software, 1-10 employees