What users are saying about
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Top Rated
92 Ratings

Chartbeat

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Top Rated
92 Ratings
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Score 9.1 out of 100
1 Rating
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Score 10 out of 100

Feature Set Ratings

    Application Performance Management

    Chartbeat

    Feature Set Not Supported
    N/A
    9.0

    Request Metrics

    90%
    Request Metrics ranks higher in 3/3 features

    Application monitoring

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Threshold alerts

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Application performance management console

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Attribute Ratings

    • Request Metrics is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.1

    Chartbeat

    91%
    54 Ratings
    10.0

    Request Metrics

    100%
    1 Rating

    Likelihood to Renew

    10.0

    Chartbeat

    100%
    5 Ratings

    Request Metrics

    N/A
    0 Ratings

    Usability

    8.7

    Chartbeat

    87%
    45 Ratings

    Request Metrics

    N/A
    0 Ratings

    Support Rating

    8.0

    Chartbeat

    80%
    11 Ratings

    Request Metrics

    N/A
    0 Ratings

    Likelihood to Recommend

    Chartbeat

    If you are looking for a tool that tracks traffic, content performance, author performance, and reader retention with a relatively simple interface and gleaming graphics then this is for you. Trickier things like report generation are made much more seamless now, and except for some friction in the sidebar navigation –– I find it to be a pretty flawless tool that I would recommend to friends or others in the media field. It's just a basic necessity to understand content these days, so Chartbeat is a great tool at that!
    Kaley Roshitsh | TrustRadius Reviewer

    Request Metrics

    Request Metrics is great for small web development teams that want to make fast web applications. It was quick for us to get started and we could use the reports right away without having to read through documentation. If you just need to get some performance metrics, Request Metrics is perfect.It would not be so good for a larger team or a complex backend application as it is pretty limited in what it can measure.
    Imelda Garcia | TrustRadius Reviewer

    Pros

    Chartbeat

    • Provides easy at-a-glance look at what people are reading right now
    • Heads-up Display allows you to make sure the homepage is showing the content people want to read
    • Headline testing tool provides fascinating insight into what makes people read a story and improves headline-writing ability
    Anonymous | TrustRadius Reviewer

    Request Metrics

    • Performance charts are really simple and easy for us to understand what is happening
    • It was easy to get started and doesn't need administration or training
    • It's affordable for our team
    • It's fast
    Imelda Garcia | TrustRadius Reviewer

    Cons

    Chartbeat

    • Source of traffic needs improvement. Search and social make sense, but "internal" and "links" is a grey area. It would be helpful to define those with an organization and provide an information icon so users can easily remember what each of those buckets is tracking.
    • More ways to customize the real-time board. For example, with video content, that's great that I can see a user has started a video, but what is the completion rate, was that only on O&O or can that track Facebook, too?
    • Would like to see demo (age) information included as a way to slice the data so I can see what's working with my older and younger demo.
    Anonymous | TrustRadius Reviewer

    Request Metrics

    • I wish that it could also do uptime checking of the site
    • There is not enough detail to drill into individual users
    Imelda Garcia | TrustRadius Reviewer

    Pricing Details

    Chartbeat

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Request Metrics

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional
    $10

    Starting Price

    Likelihood to Renew

    Chartbeat

    Chartbeat 10.0
    Based on 5 answers
    I gave Chartbeat a 5 for a renewal rating, because, while it delivers clear and understandable content, Google Analytics also provides many of the same features for free. For a small to medium website, I believe it would be more cost effective to use Google Analytics. A website with a high amount of traffic, however, could merit spending the money on Chartbeat to maximize their potential.
    Anonymous | TrustRadius Reviewer

    Request Metrics

    No score
    No answers yet
    No answers on this topic

    Usability

    Chartbeat

    Chartbeat 8.7
    Based on 45 answers
    It's easy to use and understand, which can't be said for all data-tracking sites that I've used in the past. It's easy for me to navigate and I didn't need to Google anything in order to find what I needed
    Anonymous | TrustRadius Reviewer

    Request Metrics

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Chartbeat

    Chartbeat 8.0
    Based on 11 answers
    I have had limited experience of support for Chartbeat but whenever I have needed help it has been there. Recently there was an issue of seeing different forms of data in real time - app and otherwise effectively, and the issue was being clearly dealt with and communicated back to us.
    Graeme Brown | TrustRadius Reviewer

    Request Metrics

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Chartbeat

    Chartbeat really remains the gold standard in the tracking, measurement and display of realtime engagement metrics. If your site has sufficient audience benefit from immediate changes in content programming, display and design, it's a great tool with a highly refined and intuitive user experience. Plus, it's API allows for broad integration.
    Kurt Gessler | TrustRadius Reviewer

    Request Metrics

    We also consider Speedcurve and Calibre for monitoring. Speedcurve was really nice, but the reports were slow. We had to wait a lot to get information. It was also out of our budget and would require extra justification to use it.Calibre was also nice, but the numbers were based on synthetic rather than real user performance. We felt that this wasn't as helpful for us.
    Imelda Garcia | TrustRadius Reviewer

    Return on Investment

    Chartbeat

    • I do not have access to the financial arrangements in place, but I would view Chartbeat as a key tool for the company with significant advantages over other analytical software.
    • Continued enhancement of the product, for instance picture previewer, would provide additional value to the service.
    Anonymous | TrustRadius Reviewer

    Request Metrics

    • The launch of our project dashboard was much smoother and more successful because we could fix problems earlier
    • It fit without our existing operations budget
    Imelda Garcia | TrustRadius Reviewer

    Screenshots

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