Cheetah Digital Customer Engagement Suite (discontinued) vs. Synchronoss Digital Experience Platform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cheetah Digital Customer Engagement Suite (discontinued)
Score 8.0 out of 10
N/A
The Cheetah Digital Marketing Suite (formerly the Experian Marketing Suite) provided cross-channel campaign management as well as real-time offers, messaging, and engaging interactions. The product is discontinued, and is no longer available.N/A
Synchronoss Digital Experience Platform
Score 9.0 out of 10
N/A
Synchronoss Technologies headquartered in Bridgewater supports omni-channel customer journey and marketing via the Synchronoss Digital Experience Platform, supporting a highly-configurable customer sales journey across platforms.N/A
Pricing
Cheetah Digital Customer Engagement Suite (discontinued)Synchronoss Digital Experience Platform
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Cheetah Digital Customer Engagement Suite (discontinued)Synchronoss Digital Experience Platform
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeRequiredNo setup fee
Additional Details
More Pricing Information
Community Pulse
Cheetah Digital Customer Engagement Suite (discontinued)Synchronoss Digital Experience Platform
Top Pros
Top Cons
Best Alternatives
Cheetah Digital Customer Engagement Suite (discontinued)Synchronoss Digital Experience Platform
Small Businesses
Mautic
Mautic
Score 9.1 out of 10
Mautic
Mautic
Score 9.1 out of 10
Medium-sized Companies
The Trade Desk
The Trade Desk
Score 8.1 out of 10
The Trade Desk
The Trade Desk
Score 8.1 out of 10
Enterprises
Iterable
Iterable
Score 8.5 out of 10
Iterable
Iterable
Score 8.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cheetah Digital Customer Engagement Suite (discontinued)Synchronoss Digital Experience Platform
Likelihood to Recommend
7.1
(2 ratings)
9.0
(1 ratings)
Support Rating
6.8
(2 ratings)
-
(0 ratings)
User Testimonials
Cheetah Digital Customer Engagement Suite (discontinued)Synchronoss Digital Experience Platform
Likelihood to Recommend
Discontinued Products
I think that Cheetah is specifically well suited for personalized, relevant messaging to customers. They help provide tools to give users the ability to create campaigns that will generate positive interpretations and help move your business forward.
Read full review
Synchronoss
If your organization has multiple databases, this is well suited to pull all the information and house it in a central intake. Also, this is ideal for contractors with different levels of access without changing the main access for non-employees in the mainframe. It does not rely on a VPN or secured connection other than browser security managed by my organization.
Read full review
Pros
Discontinued Products
  • It offers social media tracking, which is a big competitive advantage against its rivals.
  • Email targeting options are better than MailChimp.
  • Good price.
Read full review
Synchronoss
  • Data output.
  • Uniform input.
  • Data availability.
Read full review
Cons
Discontinued Products
  • I would love more ability to create programmatic campaigns that follow customers on a lifecycle.
  • Continue to improve the user interface to make all features more usable to their users.
Read full review
Synchronoss
  • Run time.
  • UI
  • Accuracy
Read full review
Support Rating
Discontinued Products
Cheetah has never been known for its customer service and the few times I had to contact the answers I got were either incomplete or not really useful for the problem I was having at the moment. I think there is a lot of room for improvement in this aspect.
Read full review
Synchronoss
No answers on this topic
Alternatives Considered
Discontinued Products
They are very comparable to each other. Cheetah is a little more user-friendly and the customer service is much better, but Responsys had more features that I liked to use.
Read full review
Synchronoss
No answers on this topic
Return on Investment
Discontinued Products
  • It has raised costs due to its price, reducing ROI.
  • However, we have gotten good results and great CPAs with them, improving margins.
  • It has allowed us to be faster on testing, improving ROI in the long term.
Read full review
Synchronoss
  • Turn around time for results query.
  • Integrated databases, more than 100.
Read full review
ScreenShots

Cheetah Digital Customer Engagement Suite (discontinued) Screenshots

Screenshot of Enable marketers to deliver personalized experiences, cross-channel messaging, and loyalty strategies.