What users are saying about
64 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 64 reviews and ratings
Skype for Business (formerly Lync), now part of Microsoft Teams
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
2460 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.4 out of 100
Based on 2460 reviews and ratings
Feature Set Ratings
Performance & Compatibility of Online Events Software

Cisco ACI
Feature Set Not Supported
N/A

7.4
Skype for Business (formerly Lync), now part of Microsoft Teams
74%
Skype for Business (formerly Lync), now part of Microsoft Teams ranks higher in 4/4 features
Skype for Business (formerly Lync), now part of Microsoft Teams ranks higher in 4/4 features
High quality audio

N/A
0 Ratings

8.0
80%
192 Ratings
High quality video

N/A
0 Ratings

7.8
78%
187 Ratings
Low bandwidth requirements

N/A
0 Ratings

6.8
68%
184 Ratings
Mobile support

N/A
0 Ratings

7.1
71%
149 Ratings
Screen Sharing

Cisco ACI
Feature Set Not Supported
N/A

7.8
Skype for Business (formerly Lync), now part of Microsoft Teams
78%
Skype for Business (formerly Lync), now part of Microsoft Teams ranks higher in 2/2 features
Skype for Business (formerly Lync), now part of Microsoft Teams ranks higher in 2/2 features
Desktop sharing

N/A
0 Ratings

8.1
81%
193 Ratings
Whiteboards

N/A
0 Ratings

7.4
74%
119 Ratings
Online Meetings / Events

Cisco ACI
Feature Set Not Supported
N/A

7.7
Skype for Business (formerly Lync), now part of Microsoft Teams
77%
Skype for Business (formerly Lync), now part of Microsoft Teams ranks higher in 5/5 features
Skype for Business (formerly Lync), now part of Microsoft Teams ranks higher in 5/5 features
Calendar integration

N/A
0 Ratings

8.3
83%
177 Ratings
Meeting initiation

N/A
0 Ratings

8.2
82%
184 Ratings
Integrates with social media

N/A
0 Ratings

6.9
69%
85 Ratings
Record meetings / events

N/A
0 Ratings

7.4
74%
146 Ratings
Slideshows

N/A
0 Ratings

7.7
77%
114 Ratings
Online Events Collaboration

Cisco ACI
Feature Set Not Supported
N/A

7.8
Skype for Business (formerly Lync), now part of Microsoft Teams
78%
Skype for Business (formerly Lync), now part of Microsoft Teams ranks higher in 3/3 features
Skype for Business (formerly Lync), now part of Microsoft Teams ranks higher in 3/3 features
Live chat

N/A
0 Ratings

8.3
83%
174 Ratings
Audience polling

N/A
0 Ratings

7.6
76%
96 Ratings
Q&A

N/A
0 Ratings

7.5
75%
96 Ratings
Online Events Security

Cisco ACI
Feature Set Not Supported
N/A

7.6
Skype for Business (formerly Lync), now part of Microsoft Teams
76%
Skype for Business (formerly Lync), now part of Microsoft Teams ranks higher in 3/3 features
Skype for Business (formerly Lync), now part of Microsoft Teams ranks higher in 3/3 features
User authentication

N/A
0 Ratings

7.8
78%
143 Ratings
Participant roles & permissions

N/A
0 Ratings

7.6
76%
148 Ratings
Confidential attendee list

N/A
0 Ratings

7.2
72%
110 Ratings
Attribute Ratings
- Cisco Application Centric Infrastructure (Cisco ACI) is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Implementation Rating
- Skype for Business (formerly Lync), now part of Microsoft Teams is rated higher in 2 areas: Usability, Support Rating
Likelihood to Recommend

9.1
Cisco ACI
91%
25 Ratings

7.4
Skype for Business (formerly Lync), now part of Microsoft Teams
74%
198 Ratings
Likelihood to Renew

9.1
Cisco ACI
91%
3 Ratings

9.0
Skype for Business (formerly Lync), now part of Microsoft Teams
90%
7 Ratings
Usability

7.8
Cisco ACI
78%
4 Ratings

8.8
Skype for Business (formerly Lync), now part of Microsoft Teams
88%
14 Ratings
Availability

9.1
Cisco ACI
91%
2 Ratings

Skype for Business (formerly Lync), now part of Microsoft Teams
N/A
0 Ratings
Performance

9.3
Cisco ACI
93%
9 Ratings

Skype for Business (formerly Lync), now part of Microsoft Teams
N/A
0 Ratings
Support Rating

8.1
Cisco ACI
81%
9 Ratings

8.4
Skype for Business (formerly Lync), now part of Microsoft Teams
84%
76 Ratings
In-Person Training

8.2
Cisco ACI
82%
1 Rating

Skype for Business (formerly Lync), now part of Microsoft Teams
N/A
0 Ratings
Implementation Rating

9.1
Cisco ACI
91%
3 Ratings

7.0
Skype for Business (formerly Lync), now part of Microsoft Teams
70%
4 Ratings
Product Scalability

8.7
Cisco ACI
87%
9 Ratings

Skype for Business (formerly Lync), now part of Microsoft Teams
N/A
0 Ratings
Likelihood to Recommend
Cisco ACI
Implementation of a new application into Cisco ACI, with all of the relevant groups of servers and storage, is very easy to carry out, as long as all of the communications between the servers are known. Migrating an existing application into the platform was found to be extremely difficult, as legacy applications are often built on a flat network, where this kind of information wasn't documented in the required depth.
Senior Cyber Security Engineer
South Yorkshire PoliceLaw Enforcement, 10,001+ employees
Skype for Business (formerly Lync), now part of Microsoft Teams
Skype is useful for collaborations across distances, including work from home, as well as a more convenient way to communicate with a large group of people. Skype is also useful to communicate with specific parties quickly, rather than relying on cellular service in areas where not as available. Skype is less useful if the team does not use computers , tablets, smartphones, etc in daily workflow as it would rarely be used.

Verified User
Employee in Other
Automotive Company, 5001-10,000 employeesPros
Cisco ACI
- The REST API allows your to programmatically interact with the network and make massive changes very quickly when needed.
- The API allows you to tie together Server Provisioning tools, storage provisioning tools, into an orchestration platform such as Ansible to streamline new deployments and builds.
- New Deployments are extremely simple once you've worked out your programatic deployment process. We can deploy new clients/tenants in seconds rather than days or weeks like it used to take.
- Replacing failed switches/apics/etc is also extremely easy.
- Tightly couple the underlying Network Infrastructure to VMWare Deployments to allow VMs to move anywhere in the datacenter at the drop of a hat.

Verified User
Professional in Information Technology
Information Technology and Services Company, 10,001+ employeesSkype for Business (formerly Lync), now part of Microsoft Teams
- Quickly check a user's status and communicate with them.
- Video conferencing is breathtaking, and the voice quality is excellent.
- It's a very user-friendly site with straightforward responses.
- Cloud, hybrid and on-premise deployment options are available for document sharing via chat.
- The video conferencing quality is excellent, and it is possible to organize your groups in a professional manner.
- This tool is easy to use and integrates with Calendar to view team members' schedules.
Sales Professional
Tourism ProfessionalLeisure, Travel & Tourism, 11-50 employees
Cons
Cisco ACI
- Cost is always a challenge and ACI is no different.
- The linkage between ACI and Tetration has been rebranded since the initial marketeering of it and this has caused confusion and in some cases diminished the business case as a result.
- The fact that Cisco has developed multiple Orchestrators of their differing network stacks causes issues when trying to pull together a singular approach to orchestration across a Cisco e-2-e network in an Enterprise.

Verified User
Professional in Information Technology
Telecommunications Company, 10,001+ employeesSkype for Business (formerly Lync), now part of Microsoft Teams
- Skype's UI leaves a lot to be desired, especially considering newer platforms like Zoom, Teams, Slack, Meet, and so on. It's slow and lacks many features that are now de facto in the newer communication apps.
- Skype calendar also is often buggy - meeting times do not get updated on the calendar even if the correct time does come up on the Outlook calendar.
- It does not give you the option to mute chats - oftentimes, you want to keep some group chats on mute without leaving them entirely.
- Closing off a chat before it's saved will remove it from Skype history. You'd need to go search for it on Outlook mail.
Technology Analyst
Deutsche BankInformation Technology & Services, 10,001+ employees
Pricing Details
Cisco ACI
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Skype for Business (formerly Lync), now part of Microsoft Teams
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Cisco ACI
Cisco ACI 9.1
Based on 3 answers
Cisco ACI is doing exactly what was intended for it to do, that is support our next generation data centre, improve security, and increase resiliency. Migrating to another platform would be a waste of time, resource and energy, which could be better spent migrating more legacy applications into the Cisco ACI fabric.
Senior Cyber Security Engineer
South Yorkshire PoliceLaw Enforcement, 10,001+ employees
Skype for Business (formerly Lync), now part of Microsoft Teams
Skype for Business (formerly Lync), now part of Microsoft Teams 9.0
Based on 7 answers
The software is simple to install and configure. It is rather simple to explain for correct use. It is possible to profile users for the different functions offered. It is integrated quite completely with Outlook and with Active Directory security. It performs all communication functions well with one or more interlocutors and the possibility of granting control of your computer is convenient.
Senior Programmer Analyst
RemaTarlazzi SPARetail, 501-1000 employees
Usability
Cisco ACI
Cisco ACI 7.8
Based on 4 answers
Cisco ACI has changed the traditional data center model into a new era of automation and agility. The product was considerably easy to deploy met all the expectations. In terms of usability, ACI provides a unified interface for managing the whole infrastructure in one place which is the main benefit for users (admins)

Verified User
Professional in Information Technology
Education Management Company, 5001-10,000 employeesSkype for Business (formerly Lync), now part of Microsoft Teams
Skype for Business (formerly Lync), now part of Microsoft Teams 8.8
Based on 14 answers
Skype for Business is fairly user-friendly and has a good UI. It has strong audio and video conference call capabilities. It's easy to conduct meetings with various stakeholders across different locations and timezones. The chat and share a file or share my screen functions work seamlessly. If your company uses Office 365, then I would highly recommend it.

Verified User
Manager in Marketing
Real Estate Company, 1001-5000 employeesReliability and Availability
Cisco ACI
Cisco ACI 9.1
Based on 2 answers
no outages

Verified User
Professional in Sales
Telecommunications Company, 1001-5000 employeesSkype for Business (formerly Lync), now part of Microsoft Teams
No score
No answers yet
No answers on this topic
Performance
Cisco ACI
Cisco ACI 9.3
Based on 9 answers
I do not give it 10 because the platform evolves more and more every day in the data traffic of the datacenter.But the implementations that they carry out for different clients of the platform are very happy with the result of the same over time.Another point that you notice about the platform, despite its good performance, is the low use of energy used by this 24x7 on, it is a good fact to take into account for our environment.

Verified User
Engineer in Engineering
Telecommunications Company, 1001-5000 employeesSkype for Business (formerly Lync), now part of Microsoft Teams
No score
No answers yet
No answers on this topic
Support Rating
Cisco ACI
Cisco ACI 8.1
Based on 9 answers
Application and service support, in times where we needed consulation, were superb. Issues were mainly due to familiarity of our Senior Engineers with this new tool or application, and the uncertainties were clearly explained by the Support Team. All the while, an "unofficial" training, so to speak, was also provided during the implementation phase - but it's most likely due to the technical person that was assigned to us and how his approach was in terms of assisting.

Verified User
Engineer in Information Technology
Telecommunications Company, 501-1000 employeesSkype for Business (formerly Lync), now part of Microsoft Teams
Skype for Business (formerly Lync), now part of Microsoft Teams 8.4
Based on 76 answers
I have only had to reach out to the Support team at Skype for Business once with an issue, and I was pleasantly surprised and encouraged by the quickness and thoroughness of their response. The wait time was short and my question was dealt with politely and clearly, so I would say the support team has it together.
Executive Director
Youth Empowerment through Arts and HumanitiesNon-Profit Organization Management, 1-10 employees
In-Person Training
Cisco ACI
Cisco ACI 8.2
Based on 1 answer
The Cisco ACI training provided by Cisco was in depth, covered all of our requirements, and allowed us to implement and maintain the platform without issues.
Senior Cyber Security Engineer
South Yorkshire PoliceLaw Enforcement, 10,001+ employees
Skype for Business (formerly Lync), now part of Microsoft Teams
No score
No answers yet
No answers on this topic
Implementation Rating
Cisco ACI
Cisco ACI 9.1
Based on 3 answers
The following are extremely important when implementing Cisco ACI:
- Design phase
- Naming scheme
- Documentation
Sr. DataCenter Engineer
Conscia NetsafeInformation Services, 51-200 employees
Skype for Business (formerly Lync), now part of Microsoft Teams
Skype for Business (formerly Lync), now part of Microsoft Teams 7.0
Based on 4 answers
Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.
Account Executive
Solarus Technologies IncInformation Technology and Services, 11-50 employees
Alternatives Considered
Cisco ACI
ACI and DNA are all very tightly integrated as it stands today. So using one with another only increases the overall benefits, when you are using the overall Cisco Stack of NGFW, ISE, ACI, Assurance engine, and Tetration (which is another product, we plan to evaluate)
IT
TrafiguraOil & Energy, 5001-10,000 employees
Skype for Business (formerly Lync), now part of Microsoft Teams
For the below reason I will always choose this app over its competitors: Better audio and video quality, Little to no disconnections or freezing when on a call/video conference Integrates well with mailbox/ calendar/ one drive, and SharePoint is easy to use
Provisioning Administrator
Cloud DirectInformation Technology & Services, 201-500 employees
Scalability
Cisco ACI
Cisco ACI 8.7
Based on 9 answers
Cisco ACI scales well and is suited in scenarios such as multi-cloud or large data centre implementations. It is not suited to smaller deployments as the efficiencies that it provides are not fully realised. It is well suited in large environments that contain both virtual and bare-metal machines allowing a great deal of flexibility. It is also perfect to support multi-tenancy platforms.
National Manager Architecture services
NEC AustraliaComputer Networking, 1001-5000 employees
Skype for Business (formerly Lync), now part of Microsoft Teams
No score
No answers yet
No answers on this topic
Return on Investment
Cisco ACI
- We typically don't have to touch ACI. It does what we need it to do without having to "baby" it.
- It's constantly running so the amount of downtime we have (if any) is very minimal.
- It was pricey in the beginning but with is reliability it was well worth it.
Network Administrator II
Central Electric Power CooperativeUtilities, 51-200 employees
Skype for Business (formerly Lync), now part of Microsoft Teams
- Skype for Business has enabled a migration in part away from fixed line telephony and introduced the user to mobile working with a headset which cannot be overstated as being a game changer.
- Being able to schedule Skype for Business meetings through Outlook has meant meetings with colleagues without a meeting room has been a great enabler.

Verified User
Manager in Information Technology
Broadcast Media Company, 10,001+ employees