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Cisco Communications Outsourcing vs. Dimension Data Managed Customer Experience (CX) Services

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco Communications Outsourcing
Score 8.7 out of 10
N/A
Cisco offers communications outsourcing.N/A
Dimension Data Managed Customer Experience (CX) Services
Score 7.0 out of 10
N/A
Dimension Data, an NTT brand (merged 2018), offers Managed Customer Experience (CX) Services provide businesses with the people, processes, and technology to evolve and support contact centres and deliver exceptional customer experiences. Dimension Data designs, builds, and operates customer experience solutions, allowing the company to focus on core business. Dimension Data products and services will be moved to the NTT brand in the near future.N/A
Pricing
Cisco Communications OutsourcingDimension Data Managed Customer Experience (CX) Services
Editions & Modules
No answers on this topic
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Offerings
Pricing Offerings
Cisco Communications OutsourcingDimension Data Managed Customer Experience (CX) Services
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Cisco Communications OutsourcingDimension Data Managed Customer Experience (CX) Services
Top Pros

No answers on this topic

Top Cons

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User Ratings
Cisco Communications OutsourcingDimension Data Managed Customer Experience (CX) Services
Likelihood to Recommend
9.0
(2 ratings)
-
(0 ratings)
User Testimonials
Cisco Communications OutsourcingDimension Data Managed Customer Experience (CX) Services
Likelihood to Recommend
Cisco
Cisco Communications Outsourcing boosts communications, where it allows instant texting, audio calls, among others. Besides, Cisco Communications applies the telephony technology, which is cheap and convenient to all persons in any corner of the world. The tool is reliable in conducting surveys, methods that brings more market understanding to the world.
Allan Mark | TrustRadius Reviewer
Allan Mark
Digital Marketing Manager
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NTT
No answers on this topic
Pros
Cisco
  • Setting up IVRs
  • Making sure equipment is working properly
  • Training key employees on the systems
Verified User
Anonymous
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NTT
No answers on this topic
Cons
Cisco
  • VoIP integration
  • Multi-language compatibility
  • Device upgrades
Verified User
Anonymous
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NTT
No answers on this topic
Alternatives Considered
Cisco
Cisco has excellent scalability and has a very wide range of configuration options cost-effective for certain situations, flexible and adaptable to the needs of a growing company.
Verified User
Anonymous
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NTT
No answers on this topic
Return on Investment
Cisco
  • Ability to increase outbound calls per day
  • Reduction in missed calls
  • Greater call-handling efficiency
Verified User
Anonymous
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NTT
No answers on this topic
ScreenShots