What users are saying about
25 Ratings
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Score 8.4 out of 100
1 Rating
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Score 8 out of 100

Likelihood to Recommend

Webex Contact Center

Cisco Webex Contact Center is a cloud solution available almost everywhere around the globe. It relies on a solid and secure architecture (like every other Cisco product). It can be used for basic/modest/voice only contact center needs and also in very complex, multi-site, omnichannel, outbound, WFM, environments. Cisco also offers bundled PSTN (only in US/CAN for now but expending).
Anonymous | TrustRadius Reviewer

CrazyCall

If you are looking for an easy and affordable call service to increase the productivity of your sales team, then look no further than CrazyCall. It has all the basic features that a sales member could need: quick dialing, recording, automatic logging and tracking of calls, and reporting. If you are looking for a call service to integrate with your CRM, then be sure to do your homework and ask to see if CrazyCall has the ability to integrate with your CRM.
Adam Montgomery | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Webex Contact Center
8.3
CrazyCall
7.5
Agent dashboard
Webex Contact Center
7.7
CrazyCall
6.0
Validate callers
Webex Contact Center
8.9
CrazyCall
7.0
Outbound response
Webex Contact Center
8.8
CrazyCall
8.0
Call forwarding
Webex Contact Center
9.1
CrazyCall
8.0
Click-to-call (CTC)
Webex Contact Center
8.8
CrazyCall
9.0
Warm transfer
Webex Contact Center
7.7
CrazyCall
8.0
Predictive dialing
Webex Contact Center
8.3
CrazyCall
7.0
Interactive voice response
Webex Contact Center
9.1
CrazyCall
7.0
REST APIs
Webex Contact Center
9.1
CrazyCall
7.0
Call scripts
Webex Contact Center
7.3
CrazyCall
8.0
Call tracking
Webex Contact Center
7.9
CrazyCall
9.0
Multichannel integration
Webex Contact Center
7.7
CrazyCall
7.0
CRM software integration
Webex Contact Center
7.9
CrazyCall
7.0

Workforce Optimization (WFO)

Webex Contact Center
8.6
CrazyCall
5.4
Inbound call routing
Webex Contact Center
9.1
CrazyCall
4.0
Omnichannel inbound routing
Webex Contact Center
8.5
CrazyCall
4.0
Recording
Webex Contact Center
7.5
CrazyCall
8.0
Quality management
Webex Contact Center
9.1
CrazyCall
7.0
Call analytics
Webex Contact Center
7.7
CrazyCall
5.0
Historical reporting
Webex Contact Center
7.9
CrazyCall
5.0
Live reporting
Webex Contact Center
9.1
CrazyCall
5.0
Customer surveys
Webex Contact Center
9.1
CrazyCall
6.0
Customer interaction analytics
Webex Contact Center
9.1
CrazyCall
5.0

Pros

Webex Contact Center

  • Cloud collaboration and analytics reporting for calls
  • Easier and better agent interface and call-recording solution in cloud
  • Porting of customer inbound toll-free
Anonymous | TrustRadius Reviewer

CrazyCall

  • One-click dialing directly from the computer is definitely a strength.
  • Local numbers used in dialing to increase the number of connections is an asset.
  • The pricing is a plus. It is one of the most affordable calling tools on the market.
Adam Montgomery | TrustRadius Reviewer

Cons

Webex Contact Center

  • I have no issues with the software. It has really been helpful and provides all the tools we need to consistently deliver delightful customer experiences
Duane Thompson | TrustRadius Reviewer

CrazyCall

  • Inbound call functionally is still limited and not something that my team utilizes.
  • The reporting features for the some of the lower pricing tiers are very limited.
  • Downloading reports from the cloud can be quite slow at times.
Adam Montgomery | TrustRadius Reviewer

Alternatives Considered

Webex Contact Center

Hindsight is 20/20, and I think we should have probably gone to Five9.
Randall Crumm | TrustRadius Reviewer

CrazyCall

CrazyCall integrated with our CRM better than the other competitors. The integration was seamless and offered exactly what we were looking for. Some of the other competitors that we were evaluating were not able to integrate with our CRM in the same manner. That is why we ended up going with CrazyCall
Adam Montgomery | TrustRadius Reviewer

Return on Investment

Webex Contact Center

  • No OPEX at all except professional services, phones and/or headsets (when required).
  • For seasonal peaks, agent licenses can be billed as overage instead of committing for more licenses.
Anonymous | TrustRadius Reviewer

CrazyCall

  • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
  • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
  • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
Adam Montgomery | TrustRadius Reviewer

Screenshots

Webex Contact Center

Pricing Details

Webex Contact Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Webex Contact Center Editions & Modules

Additional Pricing Details

CrazyCall

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CrazyCall Editions & Modules

Edition
Plan B$201
Plan A$101
Plan C$401
  1. per user / month
Additional Pricing Details
Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

Rating Summary

Likelihood to Recommend

Webex Contact Center
7.4
CrazyCall
8.0

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