What users are saying about
49 Ratings
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Score 9.4 out of 100
3 Ratings
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Score 9 out of 100

Feature Set Ratings

  • Webex Contact Center ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)

Contact Center Software

9.1

Webex Contact Center

91%
8.7

CrazyCall

87%
Webex Contact Center ranks higher in 11/13 features

Agent dashboard

9.3
93%
12 Ratings
8.5
85%
3 Ratings

Validate callers

8.7
87%
12 Ratings
8.5
85%
3 Ratings

Outbound response

9.1
91%
9 Ratings
8.5
85%
3 Ratings

Call forwarding

8.9
89%
11 Ratings
9.0
90%
3 Ratings

Click-to-call (CTC)

9.2
92%
10 Ratings
9.0
90%
3 Ratings

Warm transfer

9.7
97%
12 Ratings
8.5
85%
3 Ratings

Predictive dialing

9.0
90%
8 Ratings
9.0
90%
3 Ratings

Interactive voice response

9.5
95%
10 Ratings
8.5
85%
3 Ratings

REST APIs

8.8
88%
10 Ratings
8.5
85%
3 Ratings

Call scripts

8.3
83%
12 Ratings
9.0
90%
3 Ratings

Call tracking

9.0
90%
11 Ratings
9.0
90%
3 Ratings

Multichannel integration

9.7
97%
11 Ratings
8.5
85%
3 Ratings

CRM software integration

9.8
98%
10 Ratings
9.0
90%
3 Ratings

Workforce Optimization (WFO)

9.4

Webex Contact Center

94%
8.7

CrazyCall

87%
Webex Contact Center ranks higher in 8/9 features

Inbound call routing

9.0
90%
10 Ratings
8.5
85%
3 Ratings

Omnichannel inbound routing

9.6
96%
11 Ratings
8.5
85%
3 Ratings

Recording

9.6
96%
11 Ratings
8.5
85%
3 Ratings

Quality management

9.6
96%
10 Ratings
9.0
90%
3 Ratings

Call analytics

9.8
98%
11 Ratings
9.0
90%
3 Ratings

Historical reporting

8.2
82%
11 Ratings
8.5
85%
3 Ratings

Live reporting

9.6
96%
10 Ratings
8.5
85%
3 Ratings

Customer surveys

9.2
92%
10 Ratings
8.5
85%
3 Ratings

Customer interaction analytics

9.6
96%
9 Ratings
9.0
90%
3 Ratings

Attribute Ratings

  • Webex Contact Center is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.7

Webex Contact Center

97%
12 Ratings
9.0

CrazyCall

90%
3 Ratings

Likelihood to Recommend

Cisco

It provides a feature rich set application, all the while making deployment and management with such ease. Being in the cloud, it helps us partners and customer administrators alike to easily add, remove, change and implement the necessary changes needed as we both see fit to further accommodate the business requirements and needs. I would personally recommend this (already have been doing so) with peers in the same environment for their future migrations and movement towards the cloud.
Read full review

CrazyCall

CrazyCall offers excellent options to carry out warm calls, accelerating processes to find solutions, making sure that the process is successful and the client receives adequate attention, it is a tool that shows no limitations with call recording that can be stored and returned to when needed. needed, security from start to finish and immediacy in the processes.
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Pros

Cisco

  • Simple and easy to use dashboard
  • Auto generation of transcripts
  • AI supporting the operator as a virtual assistant
  • Well suited for a large number of user
  • Customer support
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CrazyCall

  • The menu options in the interactive voice response function are very efficient and necessary for the fluidity of communication with customers. The best thing is that the customer can access this menu from their phone.
  • We love that it is a multi-channel platform, that allows us to be aware of the demands of our customers on all digital platforms.
  • It allows us to make recordings of incoming and outgoing calls to get more details of our customer's needs.
Read full review

Cons

Cisco

  • The chat space could be improved within the call rooms to be able to share quick writings.
  • In international calls there are usually failures, especially audio.
  • Being able to have an unlimited number of users at the same time in basic rooms.
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CrazyCall

  • Inbound call functionally is still limited and not something that my team utilizes.
  • The reporting features for the some of the lower pricing tiers are very limited.
  • Downloading reports from the cloud can be quite slow at times.
Read full review

Pricing Details

Webex Contact Center

Starting Price

Editions & Modules

Webex Contact Center editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Talk to Expert

    CrazyCall

    Starting Price

    $10 per user / month

    Editions & Modules

    CrazyCall editions and modules pricing
    EditionModules
    Plan B201
    Plan A102
    Plan C403

    Footnotes

    1. per user / month
    2. per user / month
    3. per user / month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

    Alternatives Considered

    Cisco

    Cisco manage a complete solution and doesn't have to care or rely on other vendors. They manage their own calling solution (Webex Calling), their own Contact Center (Webex Contact Center), their own devices (webex devices, IP Cisco phones, Webex app softphone), their own PSTN offer. Everything is well and fully integrated, and easy to manage for IT teams.
    Read full review

    CrazyCall

    CrazyCall is a phone system that offers features and resources to increase sales in the blink of an eye. I really like that it is a tool that saves money and time, in addition to guaranteeing growth in our company, it brings benefits to our clients with the opportunity to receive immediate and professional attention, it is a platform that works in a simple, safe and intelligent way.
    Read full review

    Return on Investment

    Cisco

    • It doesn't take a lot of investment to train new Webex users.
    • Communication can be achieved from almost any device. There are some, especially Android that do not work very well.
    • It has helped us create fluid communication, where we have been able to get rid of other applications that Webex came to replace.
    Read full review

    CrazyCall

    • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
    • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
    • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
    Read full review

    Screenshots

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