What users are saying about
49 Ratings
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Score 9.4 out of 100
3 Ratings
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Score 5 out of 100

Feature Set Ratings

    Contact Center Software

    9.1

    Webex Contact Center

    91%

    eZ Platform

    Feature Set Not Supported
    N/A
    Webex Contact Center ranks higher in 13/13 features

    Agent dashboard

    9.3
    93%
    12 Ratings
    N/A
    0 Ratings

    Validate callers

    8.7
    87%
    12 Ratings
    N/A
    0 Ratings

    Outbound response

    9.1
    91%
    9 Ratings
    N/A
    0 Ratings

    Call forwarding

    8.9
    89%
    11 Ratings
    N/A
    0 Ratings

    Click-to-call (CTC)

    9.2
    92%
    10 Ratings
    N/A
    0 Ratings

    Warm transfer

    9.7
    97%
    12 Ratings
    N/A
    0 Ratings

    Predictive dialing

    9.0
    90%
    8 Ratings
    N/A
    0 Ratings

    Interactive voice response

    9.5
    95%
    10 Ratings
    N/A
    0 Ratings

    REST APIs

    8.8
    88%
    10 Ratings
    N/A
    0 Ratings

    Call scripts

    8.3
    83%
    12 Ratings
    N/A
    0 Ratings

    Call tracking

    9.0
    90%
    11 Ratings
    N/A
    0 Ratings

    Multichannel integration

    9.7
    97%
    11 Ratings
    N/A
    0 Ratings

    CRM software integration

    9.8
    98%
    10 Ratings
    N/A
    0 Ratings

    Workforce Optimization (WFO)

    9.4

    Webex Contact Center

    94%

    eZ Platform

    Feature Set Not Supported
    N/A
    Webex Contact Center ranks higher in 9/9 features

    Inbound call routing

    9.0
    90%
    10 Ratings
    N/A
    0 Ratings

    Omnichannel inbound routing

    9.6
    96%
    11 Ratings
    N/A
    0 Ratings

    Recording

    9.6
    96%
    11 Ratings
    N/A
    0 Ratings

    Quality management

    9.6
    96%
    10 Ratings
    N/A
    0 Ratings

    Call analytics

    9.8
    98%
    11 Ratings
    N/A
    0 Ratings

    Historical reporting

    8.2
    82%
    11 Ratings
    N/A
    0 Ratings

    Live reporting

    9.6
    96%
    10 Ratings
    N/A
    0 Ratings

    Customer surveys

    9.2
    92%
    10 Ratings
    N/A
    0 Ratings

    Customer interaction analytics

    9.6
    96%
    9 Ratings
    N/A
    0 Ratings

    Security

    Webex Contact Center

    Feature Set Not Supported
    N/A
    9.0

    eZ Platform

    90%
    eZ Platform ranks higher in 1/1 features

    Role-based user permissions

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Platform & Infrastructure

    Webex Contact Center

    Feature Set Not Supported
    N/A
    8.0

    eZ Platform

    80%
    eZ Platform ranks higher in 2/2 features

    API

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Internationalization / multi-language

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Web Content Creation

    Webex Contact Center

    Feature Set Not Supported
    N/A
    5.4

    eZ Platform

    54%
    eZ Platform ranks higher in 7/7 features

    WYSIWYG editor

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Code quality / cleanliness

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Admin section

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Page templates

    N/A
    0 Ratings
    3.0
    30%
    1 Rating

    Library of website themes

    N/A
    0 Ratings
    2.0
    20%
    1 Rating

    Publishing workflow

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Form generator

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Web Content Management

    Webex Contact Center

    Feature Set Not Supported
    N/A
    5.6

    eZ Platform

    56%
    eZ Platform ranks higher in 5/5 features

    Content taxonomy

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    SEO support

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Bulk management

    N/A
    0 Ratings
    2.0
    20%
    1 Rating

    Availability / breadth of extensions

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Community / comment management

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Attribute Ratings

    • Webex Contact Center is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.7

    Webex Contact Center

    97%
    12 Ratings
    6.0

    eZ Platform

    60%
    1 Rating

    Likelihood to Recommend

    Cisco

    It provides a feature rich set application, all the while making deployment and management with such ease. Being in the cloud, it helps us partners and customer administrators alike to easily add, remove, change and implement the necessary changes needed as we both see fit to further accommodate the business requirements and needs. I would personally recommend this (already have been doing so) with peers in the same environment for their future migrations and movement towards the cloud.
    Read full review

    eZ Systems

    For a new site: 1. Are there any hosting requirements? eZ Publish works best on a traditional LAMP stack. 2. What is the expertise of the development and systems administrations individuals? There should be some PHP development experience and a solid level of Apache and MySQL hosting. 3. Who will be managing the content of the site? What is their bandwidth for training? For ongoing content changes?
    Read full review

    Pros

    Cisco

    • Simple and easy to use dashboard
    • Auto generation of transcripts
    • AI supporting the operator as a virtual assistant
    • Well suited for a large number of user
    • Customer support
    Read full review

    eZ Systems

    • Content Taxonomy: Content is managed in a tree. Though taxonomy vs folksonomy is a near-religious debate among professionals, clients seeing the system for the first time just seem to "get it" more often.
    • Content Flexibility: Common content types such as blog posts and articles are available out of the box. However, customizing these and creating new content types is very easy.
    • Developer Friendly: Developers need only a little PHP experience to get started. Of course being an expert doesn't hurt and opens the door for the development of custom modules.
    Read full review

    Cons

    Cisco

    • The chat space could be improved within the call rooms to be able to share quick writings.
    • In international calls there are usually failures, especially audio.
    • Being able to have an unlimited number of users at the same time in basic rooms.
    Read full review

    eZ Systems

    • The template language: Outputting content or doing something special with it requires use of the templating language. Myself along with other developers I have trained, found this to be one of the biggest hurdles.
    • Layout of physical files: The system decides what settings files and templates to use based on a hierarchy of modules. The same file can exist in multiple modules and you can find yourself deep within very similar looking folder structures, causing confusion during debugging.
    • Community: eZ has a solid set of community contributors but the gap between it and Drupal or Wordpress is pretty large.
    Read full review

    Pricing Details

    Webex Contact Center

    Starting Price

    Editions & Modules

    Webex Contact Center editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Talk to Expert

      eZ Platform

      Starting Price

      Editions & Modules

      eZ Platform editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Alternatives Considered

        Cisco

        Cisco manage a complete solution and doesn't have to care or rely on other vendors. They manage their own calling solution (Webex Calling), their own Contact Center (Webex Contact Center), their own devices (webex devices, IP Cisco phones, Webex app softphone), their own PSTN offer. Everything is well and fully integrated, and easy to manage for IT teams.
        Read full review

        eZ Systems

        eZ Publish isn't as large in community size and number of installations as other content management systems. However, it's just as capable and met our needs:
        • Developers, system administrators, and project manager can all speak the same language during the development and maintenance cycles of a site.
        • End-user training is very straight-forward.
        • Vendor support is available.
        • Client IT departments can access if need (developers/designers/sysadmins).
        • The community is there (forums) and there are solid contributions (extensions) from both the vendor and the community.
        Read full review

        Return on Investment

        Cisco

        • It doesn't take a lot of investment to train new Webex users.
        • Communication can be achieved from almost any device. There are some, especially Android that do not work very well.
        • It has helped us create fluid communication, where we have been able to get rid of other applications that Webex came to replace.
        Read full review

        eZ Systems

        • Common knowledge: By making eZ a core offering, developers, system administrators, and project managers were able to communicate with each other effectively.
        • Training: Due to its content taxonomy, end-user training often went well.
        • Support: In our case, we had Gold support from eZ Publish which saved time and helped with customizations.
        Read full review

        Screenshots

        Add comparison