What users are saying about
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43 Ratings
6 Ratings

Webex Contact Center

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43 Ratings
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Score 9.4 out of 100
6 Ratings
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Score 8.7 out of 100

Feature Set Ratings

    Contact Center Software

    9.1

    Webex Contact Center

    91%

    VirtualPBX

    Feature Set Not Supported
    N/A
    Webex Contact Center ranks higher in 13/13 features

    Agent dashboard

    9.5
    95%
    13 Ratings
    N/A
    0 Ratings

    Validate callers

    8.7
    87%
    13 Ratings
    N/A
    0 Ratings

    Outbound response

    9.7
    97%
    10 Ratings
    N/A
    0 Ratings

    Call forwarding

    8.9
    89%
    12 Ratings
    N/A
    0 Ratings

    Click-to-call (CTC)

    9.1
    91%
    11 Ratings
    N/A
    0 Ratings

    Warm transfer

    9.6
    96%
    13 Ratings
    N/A
    0 Ratings

    Predictive dialing

    8.6
    86%
    9 Ratings
    N/A
    0 Ratings

    Interactive voice response

    9.0
    90%
    11 Ratings
    N/A
    0 Ratings

    REST APIs

    8.6
    86%
    11 Ratings
    N/A
    0 Ratings

    Call scripts

    8.6
    86%
    13 Ratings
    N/A
    0 Ratings

    Call tracking

    9.1
    91%
    12 Ratings
    N/A
    0 Ratings

    Multichannel integration

    9.2
    92%
    12 Ratings
    N/A
    0 Ratings

    CRM software integration

    9.6
    96%
    11 Ratings
    N/A
    0 Ratings

    Workforce Optimization (WFO)

    9.3

    Webex Contact Center

    93%

    VirtualPBX

    Feature Set Not Supported
    N/A
    Webex Contact Center ranks higher in 9/9 features

    Inbound call routing

    9.0
    90%
    11 Ratings
    N/A
    0 Ratings

    Omnichannel inbound routing

    9.3
    93%
    12 Ratings
    N/A
    0 Ratings

    Recording

    9.7
    97%
    12 Ratings
    N/A
    0 Ratings

    Quality management

    9.7
    97%
    11 Ratings
    N/A
    0 Ratings

    Call analytics

    9.7
    97%
    12 Ratings
    N/A
    0 Ratings

    Historical reporting

    8.4
    84%
    12 Ratings
    N/A
    0 Ratings

    Live reporting

    9.4
    94%
    11 Ratings
    N/A
    0 Ratings

    Customer surveys

    8.7
    87%
    11 Ratings
    N/A
    0 Ratings

    Customer interaction analytics

    9.4
    94%
    10 Ratings
    N/A
    0 Ratings

    Cloud PBX

    Webex Contact Center

    Feature Set Not Supported
    N/A
    9.4

    VirtualPBX

    94%
    VirtualPBX ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    User templates

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Call reports

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Directory of employee names

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Call Management

    Webex Contact Center

    Feature Set Not Supported
    N/A
    9.4

    VirtualPBX

    94%
    VirtualPBX ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Call recording

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Call park

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Call screening

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Message alerts

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    VoIP system collaboration

    Webex Contact Center

    Feature Set Not Supported
    N/A
    9.8

    VirtualPBX

    98%
    VirtualPBX ranks higher in 4/4 features

    Video conferencing

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Audio conferencing

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Video screen sharing

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Instant messaging

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Mobile apps

    Webex Contact Center

    Feature Set Not Supported
    N/A
    9.0

    VirtualPBX

    90%
    VirtualPBX ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Mobile app for Android

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Attribute Ratings

    • VirtualPBX is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.6

    Webex Contact Center

    96%
    13 Ratings
    10.0

    VirtualPBX

    100%
    3 Ratings

    Likelihood to Renew

    Webex Contact Center

    N/A
    0 Ratings
    10.0

    VirtualPBX

    100%
    1 Rating

    Likelihood to Recommend

    Webex Contact Center

    It provides a feature rich set application, all the while making deployment and management with such ease. Being in the cloud, it helps us partners and customer administrators alike to easily add, remove, change and implement the necessary changes needed as we both see fit to further accommodate the business requirements and needs.I would personally recommend this (already have been doing so) with peers in the same environment for their future migrations and movement towards the cloud.
    Ericson Aragoza | TrustRadius Reviewer

    VirtualPBX

    We consider that it is a very complete internet call software that is worth having in all companies that want to increase their sales through customer service agents because, with all its tools, agents improve their workday by day.
    Richard Jassel | TrustRadius Reviewer

    Pros

    Webex Contact Center

    • Simple and easy to use dashboard
    • Auto generation of transcripts
    • AI supporting the operator as a virtual assistant
    • Well suited for a large number of user
    • Customer support
    Anonymous | TrustRadius Reviewer

    VirtualPBX

    • Customizable auto attendant
    • Reliability
    • Personalized phone conferencing
    Jody Thomas | TrustRadius Reviewer

    Cons

    Webex Contact Center

    • The chat space could be improved within the call rooms to be able to share quick writings.
    • In international calls there are usually failures, especially audio.
    • Being able to have an unlimited number of users at the same time in basic rooms.
    J. Eduardo Medina Corona | TrustRadius Reviewer

    VirtualPBX

    • Integration of the application and virtual management features in that area such as High Availability
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Webex Contact Center

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Webex Contact Center Editions & Modules

    Additional Pricing Details

    VirtualPBX

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    Optional

    Starting Price

    $14.99 per month

    VirtualPBX Editions & Modules

    Edition
    Flex$14.991
    Essentials$19.991
    Advanced$24.991
    Enterprise$36.991
    300 Minutes$29.992
    500 Minutes$39.992
    1000 Minutes$49.992
    1. per user, per month
    2. per month (unlimited users)
    Additional Pricing Details

    Likelihood to Renew

    Webex Contact Center

    No score
    No answers yet
    No answers on this topic

    VirtualPBX

    VirtualPBX 10.0
    Based on 1 answer
    Once it works and has retain ROI.....keep it going
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Webex Contact Center

    Cisco manage a complete solution and doesn't have to care or rely on other vendors. They manage their own calling solution (Webex Calling), their own Contact Center (Webex Contact Center), their own devices (webex devices, IP Cisco phones, Webex app softphone), their own PSTN offer. Everything is well and fully integrated, and easy to manage for IT teams.
    Anonymous | TrustRadius Reviewer

    VirtualPBX

    Auto attendant and voice conference capabilities are a good value for SOHO users that need to make a positive impression upon their customers.
    Jody Thomas | TrustRadius Reviewer

    Return on Investment

    Webex Contact Center

    • It doesn't take a lot of investment to train new Webex users.
    • Communication can be achieved from almost any device. There are some, especially Android that do not work very well.
    • It has helped us create fluid communication, where we have been able to get rid of other applications that Webex came to replace.
    J. Eduardo Medina Corona | TrustRadius Reviewer

    VirtualPBX

    • We have been able to improve greatly with this software, our communications and interactions with customers improved, and agent performance and productivity improved, which translates into higher profits for the company. It is easy to use this program, so it did not take us long to adapt to it and its functions.
    Richard Jassel | TrustRadius Reviewer

    Add comparison