Webex Contact Center vs. VirtualPBX

I think it's well suited for companies that have a social media presence in addition to call center because I know the application allows you to use multiple sources of communication with your customers. I think it wouldn't work very well at the moment with remote staff in a call center only because of the reporting issue I talked about before. I've had to triage situations where calls were made but we have no record of it or even if the calls were made, we can't find them or they're misreported. So it's ideal for people that you can manage in the office.

Incentivized

We consider that it is a very complete internet call software that is worth having in all companies that want to increase their sales through customer service agents because, with all its tools, agents improve their workday by day.

Incentivized

• Things that it does particularly well include a really good UX or UI so that our agents as well as our administrators, can easily provide remote access from agents, new agents, and old agents, manage interactions with customers, and have a good call experience from start to finish.

Incentivized

• Customizable auto attendant
• Reliability
• Personalized phone conferencing

Incentivized

• The chat space could be improved within the call rooms to be able to share quick writings.
• In international calls there are usually failures, especially audio.
• Being able to have an unlimited number of users at the same time in basic rooms.

Incentivized

• Integration of the application and virtual management features in that area such as High Availability

Once it works and has retain ROI.....keep it going

They all have the niche, but I feel Webex is the most well rounded complete suite. It provides exactly what a business would need, from an onboarding, training, security, updates, road mapping all the way to great user experience and beyond.

Incentivized

Auto attendant and voice conference capabilities are a good value for SOHO users that need to make a positive impression upon their customers.

Incentivized

• It doesn't take a lot of investment to train new Webex users.
• Communication can be achieved from almost any device. There are some, especially Android that do not work very well.
• It has helped us create fluid communication, where we have been able to get rid of other applications that Webex came to replace.

Incentivized

• We have been able to improve greatly with this software, our communications and interactions with customers improved, and agent performance and productivity improved, which translates into higher profits for the company. It is easy to use this program, so it did not take us long to adapt to it and its functions.

Incentivized