Clarabridge (discontinued) vs. ServiceNow Customer Service Management
Clarabridge (discontinued) vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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Clarabridge (discontinued) | N/A | Clarabridge was a solution that helped users understand how customers and employees feel about a company without having to ask. It was acquired by Qualtrics, and its capabilities are now part of the Qualtrics product suite's capabilities. | N/A | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
Clarabridge (discontinued) | ServiceNow Customer Service Management | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Clarabridge (discontinued) | ServiceNow Customer Service Management | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Clarabridge (discontinued) | ServiceNow Customer Service Management | |||||||||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Clarabridge (discontinued) | ServiceNow Customer Service Management | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Clarabridge (discontinued) | ServiceNow Customer Service Management | |
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Likelihood to Recommend | 5.0 (4 ratings) | 7.4 (6 ratings) |
Likelihood to Renew | 8.2 (1 ratings) | - (0 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
Clarabridge (discontinued) | ServiceNow Customer Service Management | |
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Likelihood to Recommend | Discontinued Products | ServiceNow |
Pros | Discontinued Products | ServiceNow |
Cons | Discontinued Products | ServiceNow |
Likelihood to Renew | Discontinued Products | ServiceNow No answers on this topic |
Usability | Discontinued Products No answers on this topic | ServiceNow |
Support Rating | Discontinued Products No answers on this topic | ServiceNow |
Alternatives Considered | Discontinued Products | ServiceNow |
Return on Investment | Discontinued Products | ServiceNow |
ScreenShots |