What users are saying about
9 Ratings
2 Ratings
9 Ratings
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Score 8 out of 100
2 Ratings
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Score 8 out of 100

Likelihood to Recommend

Claritysoft

Great software for keeping track of things you've done or need to do with certain customers or potential customers.
Reagan Reed | TrustRadius Reviewer

Dimelo

We use Dimelo for managing across multiple channels for single clients, which it is really good at. We have not had as much success in identifying posts that may be more suited for escalations--so, for interrogating the content of posts for intent, sarcasm or content inspection, and to automatically assign to different departments or colleagues depending upon the rules.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Claritysoft
8.6
Dimelo
8.9
Customer data management / contact management
Claritysoft
9.3
Dimelo
9.0
Workflow management
Claritysoft
9.0
Dimelo
9.0
Territory management
Claritysoft
8.3
Dimelo
9.0
Opportunity management
Claritysoft
8.8
Dimelo
9.0
Integration with email client (e.g., Outlook or Gmail)
Claritysoft
8.5
Dimelo
9.0
Quote & order management
Claritysoft
7.5
Dimelo
9.0
Interaction tracking
Claritysoft
9.0
Dimelo
9.0
Channel / partner relationship management
Claritysoft
8.3
Dimelo
8.0
Contract management
Claritysoft
Dimelo
9.0

Customer Service & Support

Claritysoft
10.0
Dimelo
8.0
Help desk management
Claritysoft
10.0
Dimelo
8.0
Case management
Claritysoft
Dimelo
8.0
Call center management
Claritysoft
Dimelo
8.0

Marketing Automation

Claritysoft
8.8
Dimelo
8.0
Lead management
Claritysoft
8.8
Dimelo
7.0
Email marketing
Claritysoft
8.8
Dimelo
9.0

CRM Project Management

Claritysoft
9.2
Dimelo
8.0
Task management
Claritysoft
10.0
Dimelo
7.0
Billing and invoicing management
Claritysoft
9.0
Dimelo
8.0
Reporting
Claritysoft
8.5
Dimelo
9.0

CRM Reporting & Analytics

Claritysoft
9.3
Dimelo
7.3
Forecasting
Claritysoft
9.0
Dimelo
6.0
Pipeline visualization
Claritysoft
9.0
Dimelo
8.0
Customizable reports
Claritysoft
10.0
Dimelo
8.0

Customization

Claritysoft
8.8
Dimelo
8.5
Custom fields
Claritysoft
8.7
Dimelo
7.0
Custom objects
Claritysoft
8.3
Dimelo
9.0
API for custom integration
Claritysoft
9.3
Dimelo
9.0
Scripting environment
Claritysoft
Dimelo
9.0

Security

Claritysoft
9.0
Dimelo
8.0
Single sign-on capability
Claritysoft
8.5
Dimelo
8.0
Role-based user permissions
Claritysoft
9.5
Dimelo
8.0

Platform

Claritysoft
6.5
Dimelo
8.0
Mobile access
Claritysoft
6.5
Dimelo
8.0

Social CRM

Claritysoft
Dimelo
9.0
Social data
Claritysoft
Dimelo
9.0
Social engagement
Claritysoft
Dimelo
9.0

Integrations with 3rd-party Software

Claritysoft
Dimelo
8.5
Marketing automation
Claritysoft
Dimelo
8.0
Compensation management
Claritysoft
Dimelo
9.0

Pros

Claritysoft

  • Claritysoft is a low-cost solution for smaller companies to be able to keep up with leads and customers.
  • It also is great for having one depository for quotes and opportunities you and your company are working on.
  • The marketing function seems to also work really well for sending out and tracking email campaigns.
Dwayne Tharp | TrustRadius Reviewer

Dimelo

  • Being able to unify all the messages we receive daily is easier.
  • It helps reduce time when giving answers and solutions to problems that arise.
  • Its interface is very simple and easy to understand.
  • You can add all customer interactions in digital channels and synchronize ticket information and customer profiles with your existing CRM
luar lamas | TrustRadius Reviewer

Cons

Claritysoft

  • Needs to have the ability to be able to change accounts, opportunities, leads, and contacts over to another rep without having to go into each field separately--this is extremely time-consuming.
  • Would like to see each page be able to bring up more then 100 clients at a time.
Pamela Elliott | TrustRadius Reviewer

Dimelo

  • Social media listening over and above management
  • Simpler schedule for content managing posts where the content editors may not have/need/want direct access to Dimelo--such as marketing directors, etc.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Claritysoft

Claritysoft's emails are much easier to use since Salesforce is in the middle of switching from Classic to Lightning. Also, Salesforce does not have a native group edit option. Claritysoft is much more data driven and you can use all functions of Excel to customize reports. However, Claritysoft does not have as many third-party add-on options compared to Salesforce's app exchange.
Joshua Day | TrustRadius Reviewer

Dimelo

This application meets all the needs that the company faces today, and it is cheaper than other systems. This unified management solution allows you to provide quality customer service with a fast response speed, which has allowed me to win more customers to the company.
luar lamas | TrustRadius Reviewer

Return on Investment

Claritysoft

  • Our previous application did not offer the data details that recently became oftenly asked for by our client. This would cause long waits to build out reporting function via a supportive application. With Claritysoft, we have been able to build internally, reports asked for by the client, as well as offer other reports our client had not thought of. It's ROI is continues to grow week to week it seems.
  • The interaction with the Outlook client in our environment has been less than impressive, but that may be indicative of the parameters and not the fault of the application.
  • Setting up accounts, laying permissions and roles, has been a night and day, positive change, compared to our predecessor.
Ryan Weller | TrustRadius Reviewer

Dimelo

  • Provided the service we required based upon an assumed initial level of customer engagement
  • Increased social media engagement for the client - positive impact
Anonymous | TrustRadius Reviewer

Pricing Details

Claritysoft

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Claritysoft Editions & Modules

Edition
Claritysoft$39.001
  1. Per Month Per User
Additional Pricing Details

Dimelo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Dimelo Editions & Modules

Additional Pricing Details

Rating Summary

Add comparison