14 Reviews and Ratings
3 Reviews and Ratings
Great software for keeping track of things you've done or need to do with certain customers or potential customers.Incentivized
We use Dimelo for managing across multiple channels for single clients, which it is really good at. We have not had as much success in identifying posts that may be more suited for escalations--so, for interrogating the content of posts for intent, sarcasm or content inspection, and to automatically assign to different departments or colleagues depending upon the rules.Incentivized
Claritysoft is a low-cost solution for smaller companies to be able to keep up with leads and customers.It also is great for having one depository for quotes and opportunities you and your company are working on.The marketing function seems to also work really well for sending out and tracking email campaigns.Incentivized
Being able to unify all the messages we receive daily is easier.It helps reduce time when giving answers and solutions to problems that arise.Its interface is very simple and easy to understand.You can add all customer interactions in digital channels and synchronize ticket information and customer profiles with your existing CRM
Needs to have the ability to be able to change accounts, opportunities, leads, and contacts over to another rep without having to go into each field separately--this is extremely time-consuming.Would like to see each page be able to bring up more then 100 clients at a time.Incentivized
Social media listening over and above managementSimpler schedule for content managing posts where the content editors may not have/need/want direct access to Dimelo--such as marketing directors, etc.Incentivized
Claritysoft's emails are much easier to use since Salesforce is in the middle of switching from Classic to Lightning. Also, Salesforce does not have a native group edit option. Claritysoft is much more data driven and you can use all functions of Excel to customize reports. However, Claritysoft does not have as many third-party add-on options compared to Salesforce's app exchange.Incentivized
This application meets all the needs that the company faces today, and it is cheaper than other systems. This unified management solution allows you to provide quality customer service with a fast response speed, which has allowed me to win more customers to the company.
Our previous application did not offer the data details that recently became oftenly asked for by our client. This would cause long waits to build out reporting function via a supportive application. With Claritysoft, we have been able to build internally, reports asked for by the client, as well as offer other reports our client had not thought of. It's ROI is continues to grow week to week it seems.The interaction with the Outlook client in our environment has been less than impressive, but that may be indicative of the parameters and not the fault of the application.Setting up accounts, laying permissions and roles, has been a night and day, positive change, compared to our predecessor.Incentivized
Provided the service we required based upon an assumed initial level of customer engagementIncreased social media engagement for the client - positive impactIncentivized