What users are saying about
13 Ratings
3 Ratings
13 Ratings
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Score 6.2 out of 100
3 Ratings
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Score 10 out of 100

Feature Set Ratings

  • Claritysoft ranks higher in 6 feature sets: Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security
  • Dimelo ranks higher in 2 feature sets: Sales Force Automation, Platform

Sales Force Automation

8.6

Claritysoft

86%
8.9

Dimelo

89%
Dimelo ranks higher in 7/9 features

Customer data management / contact management

9.3
93%
5 Ratings
9.0
90%
1 Rating

Workflow management

9.0
90%
4 Ratings
9.0
90%
1 Rating

Territory management

8.2
82%
4 Ratings
9.0
90%
1 Rating

Opportunity management

8.8
88%
5 Ratings
9.0
90%
1 Rating

Integration with email client (e.g., Outlook or Gmail)

8.5
85%
5 Ratings
9.0
90%
1 Rating

Quote & order management

7.5
75%
5 Ratings
9.0
90%
1 Rating

Interaction tracking

9.0
90%
5 Ratings
9.0
90%
1 Rating

Channel / partner relationship management

8.2
82%
4 Ratings
8.0
80%
1 Rating

Contract management

N/A
0 Ratings
9.0
90%
1 Rating

Customer Service & Support

10.0

Claritysoft

100%
8.0

Dimelo

80%
Dimelo ranks higher in 2/3 features

Help desk management

10.0
100%
3 Ratings
8.0
80%
1 Rating

Case management

N/A
0 Ratings
8.0
80%
2 Ratings

Call center management

N/A
0 Ratings
8.0
80%
2 Ratings

Marketing Automation

8.8

Claritysoft

88%
8.0

Dimelo

80%
Claritysoft ranks higher in 1/2 features

Lead management

8.8
88%
4 Ratings
7.0
70%
2 Ratings

Email marketing

8.8
88%
4 Ratings
9.0
90%
1 Rating

CRM Project Management

9.2

Claritysoft

92%
8.0

Dimelo

80%
Claritysoft ranks higher in 2/3 features

Task management

10.0
100%
4 Ratings
7.0
70%
2 Ratings

Billing and invoicing management

9.0
90%
3 Ratings
8.0
80%
1 Rating

Reporting

8.5
85%
5 Ratings
9.0
90%
2 Ratings

CRM Reporting & Analytics

9.4

Claritysoft

94%
7.3

Dimelo

73%
Claritysoft ranks higher in 3/3 features

Forecasting

9.0
90%
4 Ratings
6.0
60%
2 Ratings

Pipeline visualization

9.0
90%
4 Ratings
8.0
80%
1 Rating

Customizable reports

10.0
100%
4 Ratings
8.0
80%
2 Ratings

Customization

8.8

Claritysoft

88%
8.5

Dimelo

85%
Claritysoft ranks higher in 2/4 features

Custom fields

8.7
87%
5 Ratings
7.0
70%
2 Ratings

Custom objects

8.3
83%
4 Ratings
9.0
90%
1 Rating

API for custom integration

9.4
94%
4 Ratings
9.0
90%
1 Rating

Scripting environment

N/A
0 Ratings
9.0
90%
1 Rating

Security

9.0

Claritysoft

90%
8.0

Dimelo

80%
Claritysoft ranks higher in 2/2 features

Single sign-on capability

8.5
85%
5 Ratings
8.0
80%
1 Rating

Role-based user permissions

9.5
95%
5 Ratings
8.0
80%
2 Ratings

Platform

6.5

Claritysoft

65%
8.0

Dimelo

80%
Dimelo ranks higher in 1/1 features

Mobile access

6.5
65%
4 Ratings
8.0
80%
1 Rating

Social CRM

Claritysoft

Feature Set Not Supported
N/A
9.0

Dimelo

90%
Dimelo ranks higher in 2/2 features

Social data

N/A
0 Ratings
9.0
90%
2 Ratings

Social engagement

N/A
0 Ratings
9.0
90%
2 Ratings

Integrations with 3rd-party Software

Claritysoft

Feature Set Not Supported
N/A
8.5

Dimelo

85%
Dimelo ranks higher in 2/2 features

Marketing automation

N/A
0 Ratings
8.0
80%
2 Ratings

Compensation management

N/A
0 Ratings
9.0
90%
1 Rating

Attribute Ratings

  • Dimelo is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.3

Claritysoft

73%
5 Ratings
8.0

Dimelo

80%
2 Ratings

Likelihood to Recommend

Claritysoft

Great software for keeping track of things you've done or need to do with certain customers or potential customers.
Read full review

Dimelo

We use Dimelo for managing across multiple channels for single clients, which it is really good at. We have not had as much success in identifying posts that may be more suited for escalations--so, for interrogating the content of posts for intent, sarcasm or content inspection, and to automatically assign to different departments or colleagues depending upon the rules.
Read full review

Pros

Claritysoft

  • Claritysoft is a low-cost solution for smaller companies to be able to keep up with leads and customers.
  • It also is great for having one depository for quotes and opportunities you and your company are working on.
  • The marketing function seems to also work really well for sending out and tracking email campaigns.
Read full review

Dimelo

  • Being able to unify all the messages we receive daily is easier.
  • It helps reduce time when giving answers and solutions to problems that arise.
  • Its interface is very simple and easy to understand.
  • You can add all customer interactions in digital channels and synchronize ticket information and customer profiles with your existing CRM
Read full review

Cons

Claritysoft

  • Needs to have the ability to be able to change accounts, opportunities, leads, and contacts over to another rep without having to go into each field separately--this is extremely time-consuming.
  • Would like to see each page be able to bring up more then 100 clients at a time.
Read full review

Dimelo

  • Social media listening over and above management
  • Simpler schedule for content managing posts where the content editors may not have/need/want direct access to Dimelo--such as marketing directors, etc.
Read full review

Pricing Details

Claritysoft

Starting Price

$39 per month

Editions & Modules

Claritysoft editions and modules pricing
EditionModules
Claritysoft$39.001

Footnotes

  1. Per Month Per User

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

Dimelo

Starting Price

$0

Editions & Modules

Dimelo editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Alternatives Considered

    Claritysoft

    Claritysoft's emails are much easier to use since Salesforce is in the middle of switching from Classic to Lightning. Also, Salesforce does not have a native group edit option. Claritysoft is much more data driven and you can use all functions of Excel to customize reports. However, Claritysoft does not have as many third-party add-on options compared to Salesforce's app exchange.
    Read full review

    Dimelo

    This application meets all the needs that the company faces today, and it is cheaper than other systems. This unified management solution allows you to provide quality customer service with a fast response speed, which has allowed me to win more customers to the company.
    Read full review

    Return on Investment

    Claritysoft

    • Our previous application did not offer the data details that recently became oftenly asked for by our client. This would cause long waits to build out reporting function via a supportive application. With Claritysoft, we have been able to build internally, reports asked for by the client, as well as offer other reports our client had not thought of. It's ROI is continues to grow week to week it seems.
    • The interaction with the Outlook client in our environment has been less than impressive, but that may be indicative of the parameters and not the fault of the application.
    • Setting up accounts, laying permissions and roles, has been a night and day, positive change, compared to our predecessor.
    Read full review

    Dimelo

    • Provided the service we required based upon an assumed initial level of customer engagement
    • Increased social media engagement for the client - positive impact
    Read full review

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