Likelihood to Recommend ClickHelp is great for both big and small documentation teams. The platform is not too complex to overwhelm a small team, and neither is it too simple for a well-advanced documentation team. Scale ClickHep depending on your documentation needs, and the features are simple to understand. I also appreciate the extensive documentation that is available for new users to ClickHelp. The ClickHelp knowledgebase provides answers to every scenario, use case, feature, and functionality. The ClickHelp support team is also very responsive.
Read full review Formating, linking, compliance, and customized distribution. It is easy to navigate and review changes. Hospitality Management, Airlines crews, individual management systems, etc. Standardization of documents; compliance checklists easily available. If you are limited on office/ management staff and/or do not have a single base for your flight crews, Web Manuals would be the tool for you.
Read full review Pros Seamless publishing process for documentation. Easy to use WYSIWYG editor for creating content. Easy customization of HTML and CSS elements. Read full review Employee attendance tracking for small unit departments Work place instruction Having controlled documents with links between other such docs Read full review Cons The See Also element should be able to automatically update when a new topic is added. Currently, we have to manually remove and re-add the element to do that. Ability to host image files externally (eg. S3, Dropbox), like it is done for videos. This will help save storage. Image files from imported projects are always duplicated, perhaps a bug, but it needs to be looked into. Read full review Certain automated modules require validation by the user when they update themselves, it would be better if this is automated. Publishing a manual as PDF can take several minutes to process, this processing time could be improved. Possible compatibility issues with new IOS versions Read full review Alternatives Considered ClickHelp provides an extensive array of features compared to what we used previously. The WYSIWYG editor is so simple, yet brings with it really cool content editing elements. Publishing content is straightforward with ClickHelp. I can publish a part of a document for partial updates, or create a new publication. I get to host multiple versions of one product documentation based on the software versions we support. The analytics provided is also very insightful.
Read full review Return on Investment We are able to cater to all our end-users regardless of the software version they are using, simply because we are able to provide multiple product documentation versions. Our documentation publishing time was reduced significantly due to the smooth process on ClickHelp. With one platform where all our product documentation can be housed, we are expanding technical documentation to other products. Read full review Saved Time and save cost of using different software to manage individual tasks Documents links are easy to access, no KT sessions every time and productivity increased No particular hiring is required, easy to use and implement Read full review ScreenShots