What users are saying about
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 2 reviews and ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 3 reviews and ratings
Feature Set Ratings
Contact Center Software
Cloud Call Center
Feature Set Not Supported
N/A
7.0
Enghouse Interactive Contact Centers
70%
Enghouse Interactive Contact Centers ranks higher in 13/13 features
Enghouse Interactive Contact Centers ranks higher in 13/13 features
Agent dashboard
N/A
0 Ratings
7.0
70%
2 Ratings
Validate callers
N/A
0 Ratings
6.0
60%
2 Ratings
Outbound response
N/A
0 Ratings
7.0
70%
2 Ratings
Call forwarding
N/A
0 Ratings
9.0
90%
2 Ratings
Click-to-call (CTC)
N/A
0 Ratings
6.0
60%
1 Rating
Warm transfer
N/A
0 Ratings
7.0
70%
2 Ratings
Predictive dialing
N/A
0 Ratings
6.0
60%
2 Ratings
Interactive voice response
N/A
0 Ratings
9.0
90%
1 Rating
REST APIs
N/A
0 Ratings
6.0
60%
1 Rating
Call scripts
N/A
0 Ratings
6.0
60%
1 Rating
Call tracking
N/A
0 Ratings
8.0
80%
1 Rating
Multichannel integration
N/A
0 Ratings
7.0
70%
2 Ratings
CRM software integration
N/A
0 Ratings
7.0
70%
1 Rating
Workforce Optimization (WFO)
Cloud Call Center
Feature Set Not Supported
N/A
7.4
Enghouse Interactive Contact Centers
74%
Enghouse Interactive Contact Centers ranks higher in 9/9 features
Enghouse Interactive Contact Centers ranks higher in 9/9 features
Inbound call routing
N/A
0 Ratings
8.0
80%
2 Ratings
Omnichannel inbound routing
N/A
0 Ratings
8.0
80%
1 Rating
Recording
N/A
0 Ratings
6.0
60%
1 Rating
Quality management
N/A
0 Ratings
8.0
80%
1 Rating
Call analytics
N/A
0 Ratings
8.0
80%
2 Ratings
Historical reporting
N/A
0 Ratings
8.0
80%
2 Ratings
Live reporting
N/A
0 Ratings
8.0
80%
1 Rating
Customer surveys
N/A
0 Ratings
6.0
60%
2 Ratings
Customer interaction analytics
N/A
0 Ratings
7.0
70%
1 Rating
Attribute Ratings
- Cloud Call Center is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
9.0
Cloud Call Center
90%
1 Rating
8.0
Enghouse Interactive Contact Centers
80%
2 Ratings
Likelihood to Recommend
Cloud Call Center
Great tool for those who use Bullhorn and Insightsquared. It is fully integrated to those applications and works well as a phone system. Love the softphone aspect, no need for a handset. Anywhere you have an internet connection and your laptop you can make and receive calls.
CEO
KranectInformation Technology and Services, 11-50 employees
Enghouse Interactive Contact Centers
Enghouse Interactive Contact Centers is well suited for organizations with existing Microsoft solutions e.g. Lync/Skype for business infrastructure/Teams, Those who run Busy (1000+ calls/day) OMNI channel contact centres and depend on quality management/Quality assurance. I would say less appropriate for small to medium organizations that do not have existing PABX infrastructure.

Verified User
Engineer in Information Technology
Retail Company, 5001-10,000 employeesPros
Cloud Call Center
- Ease of Use
- Softphones
- Integration to other applications
CEO
KranectInformation Technology and Services, 11-50 employees
Enghouse Interactive Contact Centers
- Allows management to easily monitor activity for calls, callers, users, and queue management
- Relatively simple UI allows users to effectively manage their communication sessions
- Provides in-depth insights to communication and work activity metrics

Verified User
Manager in Customer Service
Music Company, 5001-10,000 employeesCons
Cloud Call Center
- Softphone UI
- Ring options
- Sound integration
CEO
KranectInformation Technology and Services, 11-50 employees
Enghouse Interactive Contact Centers
- Improve chatbots functionality.
- Remote working.
- Modern looking interface.

Verified User
Engineer in Information Technology
Retail Company, 5001-10,000 employeesPricing Details
Cloud Call Center
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Enghouse Interactive Contact Centers
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Alternatives Considered
Cloud Call Center
CEO
KranectInformation Technology and Services, 11-50 employees
Enghouse Interactive Contact Centers
Enghouse Interactive Contact Centers compared to Zeacom is very powerful in terms of features. The support for integrating with third-party software/hardware is better, and it is much simpler to use because less training is required to upskill the contact center staff. Comes with a lot of documentation and interactive guides/manuals.

Verified User
Engineer in Information Technology
Retail Company, 5001-10,000 employeesReturn on Investment
Cloud Call Center
- No physical assets (handsets)
- Reporting Integration
- Click to dial functionality
CEO
KranectInformation Technology and Services, 11-50 employees
Enghouse Interactive Contact Centers
- Using Enghouse to manage our inbound and outbound call communication has allowed for us to focus more time on call quality and trends, rather than how to manage the call load and where to allocate calls.
- The time spent managing server blips and failovers remains a detractor for our teams.

Verified User
Manager in Customer Service
Music Company, 5001-10,000 employees