2 Ratings
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Score 8 out of 100
2 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

Cloud Call Center

Great tool for those who use Bullhorn and Insightsquared. It is fully integrated to those applications and works well as a phone system. Love the softphone aspect, no need for a handset. Anywhere you have an internet connection and your laptop you can make and receive calls.
Rolf Kramer | TrustRadius Reviewer

Enghouse Interactive Contact Centers

This solution checks a lot of our boxes for session management and activity monitoring, but ongoing server and failover struggles remain a detractor for our team's use.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Cloud Call Center
Enghouse Interactive Contact Centers
6.8
Agent dashboard
Cloud Call Center
Enghouse Interactive Contact Centers
8.0
Validate callers
Cloud Call Center
Enghouse Interactive Contact Centers
7.0
Outbound response
Cloud Call Center
Enghouse Interactive Contact Centers
8.0
Call forwarding
Cloud Call Center
Enghouse Interactive Contact Centers
6.0
Warm transfer
Cloud Call Center
Enghouse Interactive Contact Centers
4.0
Predictive dialing
Cloud Call Center
Enghouse Interactive Contact Centers
7.0
Call tracking
Cloud Call Center
Enghouse Interactive Contact Centers
8.0
Multichannel integration
Cloud Call Center
Enghouse Interactive Contact Centers
6.0

Workforce Optimization (WFO)

Cloud Call Center
Enghouse Interactive Contact Centers
7.4
Inbound call routing
Cloud Call Center
Enghouse Interactive Contact Centers
6.0
Recording
Cloud Call Center
Enghouse Interactive Contact Centers
6.0
Call analytics
Cloud Call Center
Enghouse Interactive Contact Centers
9.0
Historical reporting
Cloud Call Center
Enghouse Interactive Contact Centers
9.0
Customer surveys
Cloud Call Center
Enghouse Interactive Contact Centers
7.0

Pros

Cloud Call Center

  • Ease of Use
  • Softphones
  • Integration to other applications
Rolf Kramer | TrustRadius Reviewer

Enghouse Interactive Contact Centers

  • Allows management to easily monitor activity for calls, callers, users, and queue management
  • Relatively simple UI allows users to effectively manage their communication sessions
  • Provides in-depth insights to communication and work activity metrics
Anonymous | TrustRadius Reviewer

Cons

Cloud Call Center

  • Softphone UI
  • Ring options
  • Sound integration
Rolf Kramer | TrustRadius Reviewer

Enghouse Interactive Contact Centers

  • Server redundancy and up-time seem to be a periodic difficulty
  • Error handling requires manual intervention by an advanced user
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cloud Call Center

Cloud Call has better integrations, much better customer service. ShoreTel is a huge and we are a small customer, Cloud Call has treated us as if we are important to them, ShoreTel did not.
Rolf Kramer | TrustRadius Reviewer

Enghouse Interactive Contact Centers

No answers on this topic

Return on Investment

Cloud Call Center

  • No physical assets (handsets)
  • Reporting Integration
  • Click to dial functionality
Rolf Kramer | TrustRadius Reviewer

Enghouse Interactive Contact Centers

  • Using Enghouse to manage our inbound and outbound call communication has allowed for us to focus more time on call quality and trends, rather than how to manage the call load and where to allocate calls.
  • The time spent managing server blips and failovers remains a detractor for our teams.
Anonymous | TrustRadius Reviewer

Pricing Details

Cloud Call Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Enghouse Interactive Contact Centers

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cloud Call Center
9.0
Enghouse Interactive Contact Centers
7.0

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