2 Ratings
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Score 8 out of 100
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Feature Set Ratings

    Contact Center Software

    Cloud Call Center

    Feature Set Not Supported
    N/A
    7.0

    Enghouse Interactive Contact Centers

    70%
    Enghouse Interactive Contact Centers ranks higher in 13/13 features

    Agent dashboard

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Validate callers

    N/A
    0 Ratings
    6.0
    60%
    2 Ratings

    Outbound response

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Call forwarding

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Click-to-call (CTC)

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Warm transfer

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Predictive dialing

    N/A
    0 Ratings
    6.0
    60%
    2 Ratings

    Interactive voice response

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    REST APIs

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Call scripts

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Call tracking

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Multichannel integration

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    CRM software integration

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Workforce Optimization (WFO)

    Cloud Call Center

    Feature Set Not Supported
    N/A
    7.4

    Enghouse Interactive Contact Centers

    74%
    Enghouse Interactive Contact Centers ranks higher in 9/9 features

    Inbound call routing

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Omnichannel inbound routing

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Recording

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Quality management

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Call analytics

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Historical reporting

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Live reporting

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Customer surveys

    N/A
    0 Ratings
    6.0
    60%
    2 Ratings

    Customer interaction analytics

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Attribute Ratings

    • Cloud Call Center is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    Cloud Call Center

    90%
    1 Rating
    8.0

    Enghouse Interactive Contact Centers

    80%
    2 Ratings

    Likelihood to Recommend

    Cloud Call Center

    Great tool for those who use Bullhorn and Insightsquared. It is fully integrated to those applications and works well as a phone system. Love the softphone aspect, no need for a handset. Anywhere you have an internet connection and your laptop you can make and receive calls.
    Rolf Kramer | TrustRadius Reviewer

    Enghouse Interactive Contact Centers

    Enghouse Interactive Contact Centers is well suited for organizations with existing Microsoft solutions e.g. Lync/Skype for business infrastructure/Teams, Those who run Busy (1000+ calls/day) OMNI channel contact centres and depend on quality management/Quality assurance. I would say less appropriate for small to medium organizations that do not have existing PABX infrastructure.
    Anonymous | TrustRadius Reviewer

    Pros

    Cloud Call Center

    • Ease of Use
    • Softphones
    • Integration to other applications
    Rolf Kramer | TrustRadius Reviewer

    Enghouse Interactive Contact Centers

    • Allows management to easily monitor activity for calls, callers, users, and queue management
    • Relatively simple UI allows users to effectively manage their communication sessions
    • Provides in-depth insights to communication and work activity metrics
    Anonymous | TrustRadius Reviewer

    Cons

    Cloud Call Center

    • Softphone UI
    • Ring options
    • Sound integration
    Rolf Kramer | TrustRadius Reviewer

    Enghouse Interactive Contact Centers

    • Improve chatbots functionality.
    • Remote working.
    • Modern looking interface.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Cloud Call Center

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Enghouse Interactive Contact Centers

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Alternatives Considered

    Cloud Call Center

    Cloud Call has better integrations, much better customer service. ShoreTel is a huge and we are a small customer, Cloud Call has treated us as if we are important to them, ShoreTel did not.
    Rolf Kramer | TrustRadius Reviewer

    Enghouse Interactive Contact Centers

    Enghouse Interactive Contact Centers compared to Zeacom is very powerful in terms of features. The support for integrating with third-party software/hardware is better, and it is much simpler to use because less training is required to upskill the contact center staff. Comes with a lot of documentation and interactive guides/manuals.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Cloud Call Center

    • No physical assets (handsets)
    • Reporting Integration
    • Click to dial functionality
    Rolf Kramer | TrustRadius Reviewer

    Enghouse Interactive Contact Centers

    • Using Enghouse to manage our inbound and outbound call communication has allowed for us to focus more time on call quality and trends, rather than how to manage the call load and where to allocate calls.
    • The time spent managing server blips and failovers remains a detractor for our teams.
    Anonymous | TrustRadius Reviewer

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