What users are saying about
3 Ratings
38 Ratings
3 Ratings
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Score 9.4 out of 100
38 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Cloze

If you are looking for a great CRM that does NOT require tons of data entry that can keep you organized and clearly show you where your time is being spent to increase sales, then Cloze is the best app out there by far!
Anonymous | TrustRadius Reviewer

Copper

Copper is the perfect CRM for businesses and organizations that use G-Suite. It integrates seamlessly with Google products and makes data entry a thing of the past. With a simple click, you can import leads from your Gmail conversations or import a prebuilt list in a matter of minutes. Copper is truly customizable and is very easy to make the CRM work for you. It is very easy to create custom fields, manage leads, people and opportunities, and run reports on user activity, pipelines, and more. I think Copper is less appropriate for organizations that may need very complex CRM environments and do not leverage Gmail or G-suite products. Copper is the CRM for Google users.
Erik Viager | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Cloze
Copper
7.8
Customer data management / contact management
Cloze
Copper
8.3
Workflow management
Cloze
Copper
7.2
Territory management
Cloze
Copper
8.0
Opportunity management
Cloze
Copper
8.6
Integration with email client (e.g., Outlook or Gmail)
Cloze
Copper
8.0
Contract management
Cloze
Copper
7.9
Quote & order management
Cloze
Copper
6.3
Interaction tracking
Cloze
Copper
7.9
Channel / partner relationship management
Cloze
Copper
7.9

Customer Service & Support

Cloze
Copper
8.1
Case management
Cloze
Copper
7.9
Call center management
Cloze
Copper
8.0
Help desk management
Cloze
Copper
8.3

Marketing Automation

Cloze
Copper
8.3
Lead management
Cloze
Copper
8.3
Email marketing
Cloze
Copper
8.4

CRM Project Management

Cloze
Copper
7.9
Task management
Cloze
Copper
8.1
Billing and invoicing management
Cloze
Copper
8.0
Reporting
Cloze
Copper
7.5

CRM Reporting & Analytics

Cloze
Copper
7.1
Forecasting
Cloze
Copper
7.1
Pipeline visualization
Cloze
Copper
8.4
Customizable reports
Cloze
Copper
5.8

Customization

Cloze
Copper
7.4
Custom fields
Cloze
Copper
8.3
Custom objects
Cloze
Copper
8.1
Scripting environment
Cloze
Copper
8.0
API for custom integration
Cloze
Copper
5.3

Security

Cloze
Copper
8.3
Single sign-on capability
Cloze
Copper
8.4
Role-based user permissions
Cloze
Copper
8.2

Social CRM

Cloze
Copper
7.7
Social data
Cloze
Copper
6.5
Social engagement
Cloze
Copper
9.0

Integrations with 3rd-party Software

Cloze
Copper
7.7
Marketing automation
Cloze
Copper
7.7

Platform

Cloze
Copper
8.1
Mobile access
Cloze
Copper
8.1

Pros

Cloze

  • Smart Technology
  • Time Saving Tactics
  • Reporting
  • Instant Contact Saving
  • Collaboration Combining Tools
  • Sales Tracking
  • Personal Assistant
  • Sales Pipeline
  • Sales Goals
Anonymous | TrustRadius Reviewer

Copper

  • ProsperWorks UI and integration with Gmail is just unmatched. It's beautiful, easy, straight forward, and a delight to use.
  • Their kanban flow for deals is awesome, and the ability to link any deal/company/person/document/calendar event with just about any other one makes drawing connections between things really simple.
  • Their reporting for activity is awesome. I used this for a period of 7 months to manage a collections team and it was invaluable to watch daily call volumes, and pull live reports to show the team at the end of the day.
Scott Entwistle | TrustRadius Reviewer

Cons

Cloze

  • IOS contact Linking and Merging
Anonymous | TrustRadius Reviewer

Copper

  • I have zero visibility into any of my feature requests. I submit them frequently to my customer success person and I don't know whether they are being worked on or will ever be worked on. I'd like to see some kind of roadmap.
  • The Google Sheets add on is a nice tool but it's frustrating having to continually refresh it, I wish it would just refresh daily by itself.
  • The analytics and forecasting is not very robust, it needs a lot of number fudging on the Google Sheets add-on to give you actionable results.
Anonymous | TrustRadius Reviewer

Usability

Cloze

No score
No answers yet
No answers on this topic

Copper

Copper 7.9
Based on 2 answers
Any more today, I think CRM's come in at a dime a dozen. There are so many options to choose from today that it can make getting sucked in to a pretty UI rather easy. Don't be fooled since Copper is truly a Google-based CRM and we absolutely love the integrations it provides and ease of use. People just use it
Kelly Wasden | TrustRadius Reviewer

Support Rating

Cloze

Cloze 8.0
Based on 1 answer
The ONLY issue that I have is there is ZERO phone customer service or training. Everything is done online or via email, which sucks in my opinion, but they always do get back to you.
Anonymous | TrustRadius Reviewer

Copper

Copper 7.0
Based on 4 answers
Overall the support for ProsperWorks CRM is OK. When I get hold of my reps they are pretty knowledgeable and usually solve my problems. When I first started using the software they were a lot harder to get hold of so this has improved. My biggest complaint though is that my feature requests seem to go into a black hole, I never hear the status of them and I have no idea if they have even been passed on.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cloze

No answers on this topic

Copper

I selected Copper because of its interface with all things Google, specifically the sync feature for calendar and capture of email correspondence. It made sense to use Copper because our corporate communications is built on the Google platform. Bloomerang is an excellent tool for tracking donor contributions, but not as facile as a CRM. I didn't work extensively in Zoho or Salesforce.
Jay Werth | TrustRadius Reviewer

Return on Investment

Cloze

  • Time Management
  • Optimization
  • Sales Streamline
Anonymous | TrustRadius Reviewer

Copper

  • Being a paid user with many Copper team members, we have definitely reaped the benefit of reports by pipeline, along with financial projections, and determining ROI of paid media channels with opportunity lead sources.
  • Copper has also allowed us to have effective sales meetings where our team members go through their pipelines and collaborate together on opportunities and share learning points that help the rest of the sales team avoid similar mistakes.
Sam Lepak | TrustRadius Reviewer

Pricing Details

Cloze

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Copper

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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