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Top Rated
14 Ratings

CoConstruct

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Top Rated
14 Ratings
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Score 9.1 out of 100
Top Rated
202 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

CoConstruct

CoConstruct allows users to work with ease regarding project estimates, specifications, selections, bids, change orders, budgets, etc. with no double entry. A subscription includes the fully integrated financial system for streamlining scheduling, communication, client and subcontractor portals, files, photos, to-dos, time clock, job log, warranty, and more. The construction industry requires detailed attention to both the office and job-site. Users can easily schedule, organize and maintain information throughout the construction process. Subcontractors may require some training or orientation if they are not familiar with the software.
Anonymous | TrustRadius Reviewer

Oracle CX Service (formerly Oracle Service Cloud)

Oracle CX Service [(formerly Oracle Service Cloud)] is a complete customer service platform and the platform fits well in a scenario where a company wishes to acquire a single hub to manage the various communication channels from social media, website and contact center instead of acquiring a single platform for all of these channels. Oracle CX Service will fit into these scenario and grow your productivity and improve the customer service that you offer to your clients.
Chris Edwards | TrustRadius Reviewer

Feature Rating Comparison

Construction Project & Field Management

CoConstruct
8.0
Oracle CX Service (formerly Oracle Service Cloud)
Plan distribution & viewing
CoConstruct
8.2
Oracle CX Service (formerly Oracle Service Cloud)
Plan markups & sharing
CoConstruct
7.3
Oracle CX Service (formerly Oracle Service Cloud)
Issue tracking & punchlists
CoConstruct
8.6
Oracle CX Service (formerly Oracle Service Cloud)
Photo documentation
CoConstruct
9.1
Oracle CX Service (formerly Oracle Service Cloud)
Jobsite reports
CoConstruct
8.7
Oracle CX Service (formerly Oracle Service Cloud)
Document sharing
CoConstruct
7.2
Oracle CX Service (formerly Oracle Service Cloud)
RFI tools
CoConstruct
7.9
Oracle CX Service (formerly Oracle Service Cloud)
Collaboration & approvals
CoConstruct
8.6
Oracle CX Service (formerly Oracle Service Cloud)
As-built drawings
CoConstruct
7.0
Oracle CX Service (formerly Oracle Service Cloud)
Mobile app
CoConstruct
7.5
Oracle CX Service (formerly Oracle Service Cloud)
Submittal design and management
CoConstruct
8.2
Oracle CX Service (formerly Oracle Service Cloud)

Estimating

CoConstruct
7.2
Oracle CX Service (formerly Oracle Service Cloud)
Takeoff tools
CoConstruct
5.7
Oracle CX Service (formerly Oracle Service Cloud)
Job costing
CoConstruct
7.8
Oracle CX Service (formerly Oracle Service Cloud)
Cost databases
CoConstruct
6.4
Oracle CX Service (formerly Oracle Service Cloud)
Cost calculator
CoConstruct
7.6
Oracle CX Service (formerly Oracle Service Cloud)
Bid creation
CoConstruct
8.3
Oracle CX Service (formerly Oracle Service Cloud)

Incident and problem management

CoConstruct
Oracle CX Service (formerly Oracle Service Cloud)
7.8
Organize and prioritize service tickets
CoConstruct
Oracle CX Service (formerly Oracle Service Cloud)
8.5
Expert directory
CoConstruct
Oracle CX Service (formerly Oracle Service Cloud)
7.4
Subscription-based notifications
CoConstruct
Oracle CX Service (formerly Oracle Service Cloud)
6.9
ITSM collaboration and documentation
CoConstruct
Oracle CX Service (formerly Oracle Service Cloud)
7.2
Ticket creation and submission
CoConstruct
Oracle CX Service (formerly Oracle Service Cloud)
8.4
Ticket response
CoConstruct
Oracle CX Service (formerly Oracle Service Cloud)
8.4

Self Help Community

CoConstruct
Oracle CX Service (formerly Oracle Service Cloud)
7.7
External knowledge base
CoConstruct
Oracle CX Service (formerly Oracle Service Cloud)
7.7
Internal knowledge base
CoConstruct
Oracle CX Service (formerly Oracle Service Cloud)
7.8

Multi-Channel Help

CoConstruct
Oracle CX Service (formerly Oracle Service Cloud)
8.0
Customer portal
CoConstruct
Oracle CX Service (formerly Oracle Service Cloud)
8.6
IVR
CoConstruct
Oracle CX Service (formerly Oracle Service Cloud)
7.8
Social integration
CoConstruct
Oracle CX Service (formerly Oracle Service Cloud)
7.1
Email support
CoConstruct
Oracle CX Service (formerly Oracle Service Cloud)
8.5
Help Desk CRM integration
CoConstruct
Oracle CX Service (formerly Oracle Service Cloud)
8.2

Pros

CoConstruct

  • The integration of all aspects needed to run a remodeling company efficiently: project scheduling and management, financial planning and customer service. Since it’s an all-in-one suite and cloud-based, it enables our team to keep track of all our projects in real-time. Communication breakdown is the last thing we want, so being on the same page is not only desirable but makes for the best possible relationship with our clients.
  • Product education - We like how CoConstruct helps new users and get them to start using the tool right away. The dashboard resource materials are incredibly useful. We don’t have to spend a lot of time training new hires on the system and onboarding new clients.
Anonymous | TrustRadius Reviewer

Oracle CX Service (formerly Oracle Service Cloud)

  • Oracle Service cloud handles incident management extremely well. It can accept requests from multiple channels. That includes email, website, phone, chat, SMS & some social.
  • Oracle Service cloud provides a knowledge base that can be used by customers or by agents. It can move consumers to self service for most issues. It also has good feedback from customers and agents so that the knowledge can continue to be updated to push people to more self service.
  • Oracle has a good consumer portal that can be used as a website or typically is used in conjunction with a main website as a contact center or help center site. This allows the contact center to manage both the knowledge and the request and the interactions with the customers.
  • Oracle Service cloud is built to provide a turn key solution for CRM/Contact center with some minor configuration. But it also has the ability to be highly customized to meet any companies needs. Much of that work can be done via the configuration options already in the system. It also have a full set of SOAP and Rest APIs for integrating to other systems.
Carl Elliott | TrustRadius Reviewer

Cons

CoConstruct

  • Internal Communication - CoConstruct lacks the ability to tag-team members for internal communication using @mentions or any other means. This has been crippling for us and forced us to use alternative software for communicating among our team members.
  • Pipeline Management - CoConstruct's lead-tracking system feels clunky and hard to navigate and doesn't provide a pipeline view that's easy to navigate. We have moved our Pipeline Management outside of CoConstruct to make it easier for our sales team to track leads.
  • CRM - CoConstruct doesn't offer anything for customer follow-up after projects are completed. This, in addition to the lack of an effective pipeline system, has led to our decision to use Hubspot as our CRM. Moving projects into CoConstruct for Design and back our after Production.
Alison McLennan | TrustRadius Reviewer

Oracle CX Service (formerly Oracle Service Cloud)

  • This is only an occasional, user problem; when searching for specific records, at times we receive an error that the maximum size has been exceeded and therefore does not yield any results. This is particularly frustrating when trying to search for a specific street address across several years.
  • I found OPA challenging to use.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

CoConstruct

No score
No answers yet
No answers on this topic

Oracle CX Service (formerly Oracle Service Cloud)

Oracle CX Service (formerly Oracle Service Cloud) 10.0
Based on 9 answers
Although RightNow is extremely flexible, the flexibility comes with a price. It is often not intuitive which settings you need to change (and under which menus these setting are buried) to enable the system to do what you want. Also, sometimes the system can do things you need, but you don't initially realize it. When RightNow sells a system to a new customer, I think it should come with X hours of consulting time with a RightNow expert. The customer should be able to consult with this expert over the next year to get advice concerning how to configure the system to achieve desired needs. Often RightNow Support would just answer "no" when I asked if I could do something, but then I would find another way to achieve my goals after talking with other companies using RightNow.
Anonymous | TrustRadius Reviewer

Usability

CoConstruct

No score
No answers yet
No answers on this topic

Oracle CX Service (formerly Oracle Service Cloud)

Oracle CX Service (formerly Oracle Service Cloud) 9.6
Based on 5 answers
The learning curve is fairly steep; but for something that has this much capability, it's nearly impossible to make it "easy". The layout and organization are at least reasonably intuitive. The hardest part-- the "weakest link"-- is the portal development (where you can build help centers and other end-user pages.) The capabilities there are significant, but the learning curve for that part is especially steep and it takes a fair amount of expertise to be able to update it.
Mig Ponce | TrustRadius Reviewer

Support Rating

CoConstruct

CoConstruct 9.8
Based on 10 answers
The support staff is brilliant; they don't operate on Australian time, so you can't just dial up support when you need it. The response times are quick, and the staff is knowledgeable. They are also well versed in most of the differences between buildings in the US and the building in Australasia. Despite their funny accents and strange use of the English language, we get by just fine!
Craig Jolly | TrustRadius Reviewer

Oracle CX Service (formerly Oracle Service Cloud)

Oracle CX Service (formerly Oracle Service Cloud) 9.0
Based on 13 answers
Technicians seem to be assessed based solely on how quickly they close the issues. I've had to reopen requests multiple times because they didn't actually solve my problem. Also, when the issue has even a moderate amount of complexity, the technicians often instruct me to "open another SR" to handle the other issue. I'm the customer, I shouldn't have to follow their processes, they should handle that for me. But even when I create the new SR, it seems like their right hand isn't talking to their left - they aren't reading back to the previous issue for context. So I get bounced around a lot, and I have to tell them how to do their job
Kristine Tannert | TrustRadius Reviewer

Implementation Rating

CoConstruct

No score
No answers yet
No answers on this topic

Oracle CX Service (formerly Oracle Service Cloud)

Oracle CX Service (formerly Oracle Service Cloud) 9.0
Based on 8 answers
Work with a RightNow expert during the implementation. Explain features that would you like to have. Often, somebody who really knows the system can show you what you need to do to achieve the desired results. Where a RightNow support engineer or a consultant might say "the system can't do that," a RightNow application engineer will listen to what you need, and often come up with an alternate path to achieve it
Anonymous | TrustRadius Reviewer

Alternatives Considered

CoConstruct

We utilize CoConstruct because it doesn't forget the close relationship with a client. Other software performs well in project management, but so often they epitomize the adversarial relationship in construction between the contractor and the client. CoConstruct tries to put all the players on the same team. However, remember that CoConstruct may not be the right fit if you are a large enterprise and are looking to connect multiple pieces of software together.
Anonymous | TrustRadius Reviewer

Oracle CX Service (formerly Oracle Service Cloud)

TCS' customers who also selected Oracle Service Cloud over Salesforce Service Cloud and GE's ServiceMax in the Mfg. vertical in which I work, did so because of the robust ability of Oracle Service Cloud and its APIs to integrate with other value-add solutions for manufacturers such as IoT applications, Big Data Analytics, and Field Service applications.
Frank Watts - CPIM, CIRM, MBA Operations Mgt | TrustRadius Reviewer

Return on Investment

CoConstruct

  • CoConstruct has reduced our time spent estimating.
  • CoConstruct has increased profitability by capturing communication details and preventing important items from being overlooked.
  • CoConstruct has led to more referrals, as customers are pleased with the software and the way it helps them stay informed about their project.
Alison McLennan | TrustRadius Reviewer

Oracle CX Service (formerly Oracle Service Cloud)

  • We have an internal chargeback for servers and we anticipate that the cloud will save us some money or be cost neutral for us.
  • We plan to see a reduction in the need for data center staff and server provisioning as we move more environments to the cloud.
  • We are now responsible for our own destiny with the ability to ramp up and down our servers based on need. We can also monitor our costs more closely with the metered service and turn off the environments when we are not using them.
Ray Hirte | TrustRadius Reviewer

Screenshots

Pricing Details

CoConstruct

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle CX Service (formerly Oracle Service Cloud)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

CoConstruct
9.2
Oracle CX Service (formerly Oracle Service Cloud)
7.9

Likelihood to Renew

CoConstruct
Oracle CX Service (formerly Oracle Service Cloud)
10.0

Usability

CoConstruct
Oracle CX Service (formerly Oracle Service Cloud)
9.6

Reliability and Availability

CoConstruct
Oracle CX Service (formerly Oracle Service Cloud)
10.0

Performance

CoConstruct
Oracle CX Service (formerly Oracle Service Cloud)
9.0

Support Rating

CoConstruct
9.8
Oracle CX Service (formerly Oracle Service Cloud)
9.0

In-Person Training

CoConstruct
Oracle CX Service (formerly Oracle Service Cloud)
9.0

Implementation Rating

CoConstruct
Oracle CX Service (formerly Oracle Service Cloud)
9.0

Scalability

CoConstruct
Oracle CX Service (formerly Oracle Service Cloud)
10.0

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