Cross Identity vs. Oracle Identity Management

Password reset is where they perform well. The product is very economical compared to other SSO vendors But even with this price, there is a lot of improvement that is needed. The management is poised to make changes but the engineers at Cross Identity need to take their job more seriously in my opinion.

Incentivized

Oracle Identity Management is a great product, especially when working with multiple directories. It is best suited in a company that has multiple business divisions catering to different objectives. And not all companies would be able to utilize all of its features, especially if the users base is too small or the business model is restricted into one area.

Incentivized

• Simple installation
• Good user experience
• Stable performance

Incentivized

• The entitlements catalog was not robust enough for our needs. We ended up keeping an internal system to catalog our entitlements. This meant more integration code was necessary than we'd like.
• We evaluated the access request functionality, but again, it was not flexible enough and had a bunch of strange quirks (unnecessary button presses, etc).
• OIA was pretty slow and users would complain about it repeatedly. We tried working with Oracle to improve the performance, but didn't get anywhere after months of troubleshooting.

Incentivized

Our experience with Cross Identity has not been very good, particularly recently, we are in the middle of many issues, outages etc. The management has given us all kind of assurances but we are still waiting for the results to start show.

Incentivized

Support is not appropriate. I mean the product support ad managed services both. It would be great if they can introduce a more coherent project governance structure. Advise to management, please encourage your engineers to take their job little more seriously. The product is full of bugs and have not been tested thoroughly.

Incentivized

I believe we had a quite fair RFP listing all our complex integration and being key on utilizing existing investments, the Oracle product met our requirements and the local partner presented that very well. With such combined synergy, the offering was appealing to be the winning bid and therefore Oracle Identity Management was selected.

Incentivized

Contract terms are fine. No complaints there.

Incentivized

professional services team is not very well versed with the the product from my experience. They should possess more knowledge to fix the issues more quickly.

Incentivized

• Oracle Identity Management is a great product, catering to the business needs.
• Not all features of the OIM suite are applicable to all companies, thus having an impact on ROI.
• Overall it is a great product that handles a large company's identity management requirements like a pro.

Incentivized