ConnectWise PSA vs. Richpanel
ConnectWise PSA vs. Richpanel
Product | Rating | Most Used By | Product Summary | Starting Price |
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ConnectWise PSA | Small Businesses (1-50 employees) | ConnectWise PSA (formerly Manage) is a business management platform for companies that sell, service, and support technology. The platform is cloud-based and integrates automation, help desk and customer service, sales, marketing, project management, and business analytics. It is the hub of the ConnectWise suite. | $35 Per Tech Per Month | |
Richpanel | N/A | Richpanel is a help desk software that helps users create a seamless support experience for both the customer & support teams. Richpanel features a self-service portal for end customers to help them resolve the most common issues immediately in real time, 24x7. Its inbox integrates all channels through integrations, so support teams can manage everything from one screen. | $29 per month per user |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
ConnectWise PSA | Richpanel | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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ConnectWise PSA | Richpanel | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ConnectWise PSA | Richpanel | |
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Likelihood to Recommend | 2.2 (113 ratings) | - (0 ratings) |
Likelihood to Renew | 7.6 (25 ratings) | - (0 ratings) |
Usability | 7.4 (25 ratings) | - (0 ratings) |
Availability | 8.0 (4 ratings) | - (0 ratings) |
Performance | 1.0 (7 ratings) | - (0 ratings) |
Support Rating | 4.5 (20 ratings) | - (0 ratings) |
Online Training | 5.0 (8 ratings) | - (0 ratings) |
Implementation Rating | 1.0 (5 ratings) | - (0 ratings) |
Configurability | 1.0 (1 ratings) | - (0 ratings) |
Ease of integration | 1.0 (2 ratings) | - (0 ratings) |
Product Scalability | 1.0 (7 ratings) | - (0 ratings) |
Vendor post-sale | 1.0 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 10.0 (1 ratings) | - (0 ratings) |
ConnectWise PSA | Richpanel | |
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Likelihood to Recommend | ConnectWise | Richpanel No answers on this topic |
Pros | ConnectWise | Richpanel No answers on this topic |
Cons | ConnectWise | Richpanel No answers on this topic |
Likelihood to Renew | ConnectWise | Richpanel No answers on this topic |
Usability | ConnectWise | Richpanel No answers on this topic |
Reliability and Availability | ConnectWise | Richpanel No answers on this topic |
Performance | ConnectWise | Richpanel No answers on this topic |
Support Rating | ConnectWise | Richpanel No answers on this topic |
Online Training | ConnectWise | Richpanel No answers on this topic |
Implementation Rating | ConnectWise | Richpanel No answers on this topic |
Alternatives Considered | ConnectWise | Richpanel No answers on this topic |
Scalability | ConnectWise | Richpanel No answers on this topic |
Return on Investment | ConnectWise | Richpanel No answers on this topic |
ScreenShots | ConnectWise PSA Screenshots |