ConnectWise Recover (formerly Continuum) vs IBM Spectrum Protect Plus

Continuum is well suited for an MSP who has several clients running backups. Everyone knows how important backups are. Having Continuum Recover helps eliminate the need for a full-time employee to check backups. Backups can take a long time to check daily manually, but Continuum Recover helps eliminate that need.

I think that larger environments with a higher percentage of physical systems that require backup along side the virutalization environment sticking with a single backup/archive solution such as Spectrum Protect with Spectrum Protect for VE is still the most efficient use of administrators' time and energy.For small shops that are looking for ease of use - this is a perfect fit.

Support is pretty good. The issue is that they don't have any SLA so they get to you whenever. Though, if you hound them, they usually bump you up in the chain and get back to you. Their techs are fairly knowledgeable. Occasionally the first level support isn't the best, but once it bumps up to the next level, they are good.