What users are saying about
10 Ratings
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Top Rated
323 Ratings
10 Ratings
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Score 7.9 out of 100

Salesforce CMS

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Top Rated
323 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Contentful

Coming from WordPress, Contentful feels like content management as it should be. There's no clutter to get rid of, you can simply start building from scratch, and the end product is perfectly tailored to your or your clients needs.
Andrew Folts | TrustRadius Reviewer

Salesforce CMS

I believe with the proper training and exposure to Salesforce [CMS], it can be a huge win for your company. It has a ton of detailed fields and analytics that can help your business grow it's customer base and drive your dashboards higher. Plan to have a lot of upfront training and ongoing training with the software. If you are not a large organization, you might be better off skipping Salesforce for the time being.
Jonathan Thommarson | TrustRadius Reviewer

Feature Rating Comparison

Security

Contentful
8.5
Salesforce CMS
8.4
Role-based user permissions
Contentful
8.5
Salesforce CMS
8.4

Platform & Infrastructure

Contentful
7.8
Salesforce CMS
8.1
API
Contentful
7.1
Salesforce CMS
8.2
Internationalization / multi-language
Contentful
8.4
Salesforce CMS
8.1

Web Content Creation

Contentful
7.7
Salesforce CMS
8.1
WYSIWYG editor
Contentful
7.4
Salesforce CMS
7.9
Code quality / cleanliness
Contentful
9.0
Salesforce CMS
7.3
Admin section
Contentful
7.9
Salesforce CMS
8.2
Page templates
Contentful
7.6
Salesforce CMS
7.7
Library of website themes
Contentful
7.4
Salesforce CMS
8.7
Mobile optimization / responsive design
Contentful
7.3
Salesforce CMS
8.2
Publishing workflow
Contentful
7.6
Salesforce CMS
8.4
Form generator
Contentful
7.0
Salesforce CMS
8.4

Web Content Management

Contentful
7.8
Salesforce CMS
8.0
Content taxonomy
Contentful
7.5
Salesforce CMS
7.8
SEO support
Contentful
8.2
Salesforce CMS
7.8
Bulk management
Contentful
7.5
Salesforce CMS
7.7
Availability / breadth of extensions
Contentful
6.8
Salesforce CMS
8.2
Community / comment management
Contentful
9.0
Salesforce CMS
8.3

Pros

Contentful

  • Contentful provides organized, flexible data models with support for a variety of data types and content editors (e.g. WYSIWYGs, form fields, raw text areas).
  • Contentful has great built-in versioning features with history and draft states so it's easy to make updates and revert when needed.
  • Contentful has an intuitive user interface and good support for multiple spaces (which can be helpful for companies that need separate projects for dev/staging/production).
Eric Mason | TrustRadius Reviewer

Salesforce CMS

  • Easy to use, just like Salesforce's other products. Many users can sit down and figure it out in no time, and with a little training become power users.
  • Fast and secure - Salesforce is a leader in the cloud world so you get consistently fast results and security that is top notch in the industry.
  • Accessible from anywhere - if you use cloud CMS already this is a no-brainer, but for those that do in-house CMS still, this is a major difference. Mobile access from anywhere on the planet without a VPN is something you just can't do without the cloud.
Anonymous | TrustRadius Reviewer

Cons

Contentful

  • Preview of changes prior to publishing
  • The ability to use a spell check plug-in when working on content (it doesn't work well with Grammarly)
Nathaly Sierra | TrustRadius Reviewer

Salesforce CMS

  • Platform is so robust it can be overwhelming when starting a report from scratch
  • Key words in the Search column have to be fairly specific
  • Lot's of training is Salesforce Trailhead that it can be a bit daunting to decide what to learn about that is applicable to our organization
Clay Coleman | TrustRadius Reviewer

Usability

Contentful

No score
No answers yet
No answers on this topic

Salesforce CMS

Salesforce CMS 7.2
Based on 8 answers
It's super awkward if you aren't familiar with it. I have several years' experience in both my organization's salesforce as well as others and there are still things that trip me up. I think Salesforce can get to a point where it's TOO bloated with all this information, all these integrations, what-have-you, that it can be difficult to find what you need in a timely manner or it creates a hiccup in workflows that you then have to work around. On the other hand, once these issues are identified, there is the possibility to manipulate Salesforce into creating automated workarounds. So, at least it allows for that. I think it's an issue of having so many options for bolt-ons that you start to lose perspective and functionality. You tend to lose focus on usability for users.
Anonymous | TrustRadius Reviewer

Support Rating

Contentful

No score
No answers yet
No answers on this topic

Salesforce CMS

Salesforce CMS 8.0
Based on 7 answers
I'm not sure - we have hired a person/team that are Salesforce Admin so when I have a question or need support I go in-house. But, I know Salesforce has incredible L+D and trainings available for free to help users develop in their skillsets.
Melissa Kevra | TrustRadius Reviewer

Alternatives Considered

Contentful

Contentful offers a great deal of features for a relatively low price. This is what ended up persuading us to purchase it. We also gathered that this was one of the more well-rated products out there, which was encouraging. It definitely stacks up well against its competitors.
Nathan Richardson | TrustRadius Reviewer

Salesforce CMS

Salesforce has a wide variety of services and its user interface was easy to understand and use. Our teams [thought] Salesforce to be better. When we were comparing the features as per our Marketing and Branding teams needs and uses, Salesforce came out on the top.
Anonymous | TrustRadius Reviewer

Return on Investment

Contentful

  • It speed up our content creation process
  • We've freed up dev and design resources for more important projects
  • Given freedom to people to create new pages, while keeping some control so they wouldn't make serious mistakes
Anonymous | TrustRadius Reviewer

Salesforce CMS

  • It helps us to keep track of any potential conflicts between sales organizations.
  • It allows us to have robust reporting for every sales team and the overall organization.
  • It gives us a solid platform for our day-to-day work rather than using multiple software.
Anonymous | TrustRadius Reviewer

Screenshots

Salesforce CMS

Pricing Details

Contentful

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Contentful Editions & Modules

Edition
CommunityFree
Team489/month
EnterpriseCustom
    Additional Pricing Details

    Salesforce CMS

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Salesforce CMS Editions & Modules

    Additional Pricing Details

    Rating Summary

    Likelihood to Recommend

    Contentful
    8.1
    Salesforce CMS
    8.2

    Usability

    Contentful
    Salesforce CMS
    7.2

    Support Rating

    Contentful
    Salesforce CMS
    8.0

    Add comparison