What users are saying about
27 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
725 Ratings
27 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Salesforce CMS

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
725 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Feature Set Ratings

  • Contentful ranks higher in 1 feature set: Security
  • Salesforce CMS ranks higher in 3 feature sets: Platform & Infrastructure, Web Content Creation, Web Content Management

Security

9.0

Contentful

90%
8.5

Salesforce CMS

85%
Contentful ranks higher in 1/1 features

Role-based user permissions

9.0
90%
5 Ratings
8.5
85%
39 Ratings

Platform & Infrastructure

7.7

Contentful

77%
8.0

Salesforce CMS

80%
Contentful ranks higher in 1/2 features

API

7.0
70%
5 Ratings
8.0
80%
38 Ratings

Internationalization / multi-language

8.5
85%
3 Ratings
8.0
80%
29 Ratings

Web Content Creation

7.2

Contentful

72%
7.6

Salesforce CMS

76%
Contentful ranks higher in 4/8 features

WYSIWYG editor

7.3
73%
4 Ratings
7.4
74%
25 Ratings

Code quality / cleanliness

9.0
90%
4 Ratings
7.6
76%
31 Ratings

Admin section

8.0
80%
6 Ratings
8.1
81%
31 Ratings

Page templates

7.6
76%
4 Ratings
7.5
75%
31 Ratings

Library of website themes

7.5
75%
2 Ratings
7.4
74%
21 Ratings

Mobile optimization / responsive design

7.2
72%
2 Ratings
7.1
71%
30 Ratings

Publishing workflow

4.0
40%
6 Ratings
8.2
82%
26 Ratings

Form generator

7.0
70%
1 Rating
7.5
75%
28 Ratings

Web Content Management

6.9

Contentful

69%
7.8

Salesforce CMS

78%
Salesforce CMS ranks higher in 3/5 features

Content taxonomy

6.0
60%
5 Ratings
7.6
76%
26 Ratings

SEO support

8.1
81%
4 Ratings
7.4
74%
25 Ratings

Bulk management

7.5
75%
2 Ratings
7.8
78%
30 Ratings

Availability / breadth of extensions

4.1
41%
4 Ratings
8.1
81%
30 Ratings

Community / comment management

9.0
90%
1 Rating
7.9
79%
32 Ratings

Attribute Ratings

  • Salesforce CMS is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

Contentful

80%
7 Ratings
8.4

Salesforce CMS

84%
42 Ratings

Usability

Contentful

N/A
0 Ratings
7.2

Salesforce CMS

72%
8 Ratings

Support Rating

Contentful

N/A
0 Ratings
8.0

Salesforce CMS

80%
7 Ratings

Likelihood to Recommend

Contentful

Contentful is well suited for folks who want a simple, clean, easy-to-use interface for a JAVASCRIPT website. If you do not want a javascript website you should look [elsewhere].
Jennifer Garcia | TrustRadius Reviewer

Salesforce CMS

If you have a company that is sales driven and that has plenty of requirements as far as sales information, quotations, and invoicing. Your company has to have a lot of sales movement and sales requirements for a CRM solution to work and to work well. The company has to have a certain size of sales and clients since Salesforce is a costly solution that has to make sense as far as purchasing and expenses go. Also, it works great for any company that has a traditional (funnel) sales process, since it makes it easier to use this model to drive the options down the funnel and generate real sales and real money
Alejandro Huerta | TrustRadius Reviewer

Pros

Contentful

  • Clean, modern interface (not clunky and outdated, like WordPress)
  • High degree of flexibility (I can structure data any way my clients need)
  • Enables headless frontend (i.e. I can build any frontend I want without having to change my CMS)
Andrew Folts | TrustRadius Reviewer

Salesforce CMS

  • Customer Relationship Management is made so much easier by using Salesforce. I love the ability to move between customer contacts easily and to chatter with my other teammates.
  • It’s so beneficial to have more industry data and to store it in Salesforce. From comparing my customers, I can make better recommendations as to what practices will be most beneficial and productive for them to use.
  • I love the integrations that I can use with Salesforce. It will document the communication I’ve had between customer contacts. It also documents tasks for me to complete regarding their implementations. I find it so easy to navigate to find good data.
  • In Salesforce I can also see the files and contractual agreements customers signed, and I love that it’s easy to find in their profiles. It’s helpful because sometimes my coworkers do not add the files to the google drive folders we use for storing customer facility data, so this is a great backup resource.
Chauntée Nicole Clark | TrustRadius Reviewer

Cons

Contentful

  • The new Contentful "branches" feature looked promising (it appears to mirror a git-like repository) but it requires the CLI, which isn't necessarily practical for teams that aren't current CLI users. It would be nice if the management of this feature were available via the UI (without that it causes more confusion than anything).
  • The Contentful data modeling method makes for a bit of an awkward SDK developer experience in some strongly typed languages like Java. Most things that you might need can be accomplished, but it feels like the experience could be smoother.
  • It would be nice if there were a way to migrate data between spaces (e.g. from your staging space to production).
Eric Mason | TrustRadius Reviewer

Salesforce CMS

  • Platform is so robust it can be overwhelming when starting a report from scratch
  • Key words in the Search column have to be fairly specific
  • Lot's of training is Salesforce Trailhead that it can be a bit daunting to decide what to learn about that is applicable to our organization
Clay Coleman | TrustRadius Reviewer

Pricing Details

Contentful

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$0

Contentful Editions & Modules

Edition
CommunityFree
Team489/month
EnterpriseCustom
  1. none
Additional Pricing Details

Salesforce CMS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Salesforce CMS Editions & Modules

Additional Pricing Details

Usability

Contentful

No score
No answers yet
No answers on this topic

Salesforce CMS

Salesforce CMS 7.2
Based on 8 answers
It's super awkward if you aren't familiar with it. I have several years' experience in both my organization's salesforce as well as others and there are still things that trip me up. I think Salesforce can get to a point where it's TOO bloated with all this information, all these integrations, what-have-you, that it can be difficult to find what you need in a timely manner or it creates a hiccup in workflows that you then have to work around. On the other hand, once these issues are identified, there is the possibility to manipulate Salesforce into creating automated workarounds. So, at least it allows for that. I think it's an issue of having so many options for bolt-ons that you start to lose perspective and functionality. You tend to lose focus on usability for users.
Anonymous | TrustRadius Reviewer

Support Rating

Contentful

No score
No answers yet
No answers on this topic

Salesforce CMS

Salesforce CMS 8.0
Based on 7 answers
I'm not sure - we have hired a person/team that are Salesforce Admin so when I have a question or need support I go in-house. But, I know Salesforce has incredible L+D and trainings available for free to help users develop in their skillsets.
Melissa Kevra | TrustRadius Reviewer

Alternatives Considered

Contentful

Contentful offers a great deal of features for a relatively low price. This is what ended up persuading us to purchase it. We also gathered that this was one of the more well-rated products out there, which was encouraging. It definitely stacks up well against its competitors.
Nathan Richardson | TrustRadius Reviewer

Salesforce CMS

Salesforce CMS beats the competition due to UI, user friendliness, support, and ease of use as well as deployment. The entire system and process is simple to understand, has many different places for you to store key information, and is easily implemented at your company. You're getting a trusted brand with reliable customer service. I could not think of using any other program.
Anonymous | TrustRadius Reviewer

Return on Investment

Contentful

  • Positive: faster changes and new associates can easily navigate without prior training/knowledge of CMS to make content updates
  • Negative: Our website manager/provider can keep certain abilities (like changing specific images) so they can charge a fee for making the change
Nathaly Sierra | TrustRadius Reviewer

Salesforce CMS

  • Since we are already a Salesforce shop, ROI is amazing since the CMS is already built into the platform. It frees up costs and resources that were spent on other CMS solutions.
  • There will be some costs involved when converting content away from things like Sharepoint, but the end rewards of platform consolidation will outweigh those costs.
  • Since it is already integrated into your Salesforce platform, support costs will go down and therefore have a positive ROI impact in that area.
Anonymous | TrustRadius Reviewer

Screenshots

Salesforce CMS

Add comparison